Experience

Rhenus Logistics South Africa

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Key Account Manager

  • Jul 2019 - Present



Aramex South Africa

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• • Jan 2015 - Jun 2019

  • Establish productive professional relationships with key personnel in assigned customer accounts. These relationships will range from users, to influencers to decision makers (FD’s, MD’s, CEO’s etc.)• Drive growth opportunities within each account Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts Proactively assess, clarify and validate customer needs on an on-going basis. Accountabilities and Performance Measures:• Achieve assigned budgets• Achieve customer objectives defined by company management• Maintain high customer satisfaction ratings Show less

• • Mar 2014 - Dec 2014

  • Monitoring all Top customers, defined by monthly expenditure.• Updating internal CRM system “REACH”Handling all pre-alerts for sensitive shipment for customers.• Daily interaction with assigned CRM’s.• Handling major queries and updating customer and CRM’s.• Interdepartmental communication and resolution of all related queries.• Compiling of detailed reports per customer such as: SLA report, Usage Reports, Detailed analysis of customer productivity and more.• Report on customer expenditure to CRM’s.• Monthly client visits with CRM’s.• Handle all ad hock queries from customers such as: Collections, Quotations, and Tracking etc.• Up sell/Cross sell of products to customers.• Handling resolution and increase turnaround times of queries for top customers.• Handling all above aspects for Domestic and International shipments Show less

• • Mar 2013 - Mar 2014

  • Process faxed collections Liaising with on forwarders Handling of key accounts by designated collection agents



South African Revenue Service (SARS)

• South Africa
• Government Administration
• 700 & Above Employee

• Customer Service Agent

  • Aug 2009 - Dec 2012

  • Call centre agent (inbound) • Solving income tax queries • Creating cases and escalating • Solving e-filing queries, • PAYE and VAT queries • And advising tax payers on how • SARS operates • Provisional tax • Directives • TCC • Call centre agent (inbound) • Solving income tax queries • Creating cases and escalating • Solving e-filing queries, • PAYE and VAT queries • And advising tax payers on how • SARS operates • Provisional tax • Directives • TCC



Department of Sports , arts & culture and recreation

• Masithwalisane Vosloorus

• Sport assistant

  • Jan 2009 - Jul 2009

  Managing all sporting codes Managing all sporting codes