Experience

Plasma

• United States
• Information Technology & Services
• 1 - 100 Employee

• UX Researcher Intern

  • Jun 2023 - Aug 2023

  Irving, Texas, United States Proposed design recommendations for client’s website according to WCAG 2.0 guidelines and analyzed user feedback and activity to offer recommendations on improving user experience and user navigation. Researched user needs and industry standards through user personas, use cases, and semi structured interviews. Conducted usability testing and assisted with content development with a UX perspective.



University of Michigan - School of Information

• United States
• Higher Education
• 200 - 300 Employee

• Graduate Student

  • Aug 2020 - Apr 2023

  Ann Arbor, Michigan, United States Master of Science in Information - UX Research and Design/Human-Computer Interaction/Social Computing



HathiTrust

• User Researcher Assistant

  • May 2022 - Aug 2022

  Ann Arbor, Michigan, United States Co-piloted UX research project to interview 7 current users’ thoughts on a not-for-profit organization that collaborates with academic and research libraries to preserve 17+ million digitized items. Produced 635 notes, 100 clusters, and 10 categories from a thematic analysis using affinity mapping on Miro and communicated findings via a research report and slide deck for internal stakeholders.



Library of Congress

• United States
• Libraries
• 700 & Above Employee

• UX Researcher

  • Jan 2022 - Apr 2022

  Ann Arbor, Michigan, United States Utilized WCAG 2.0 guidelines to advocate for diversity in LoC digital collections and accessibility design through secondary user research and interviews to increase support for users with visual impairments. Administered a Qualtrics survey to analyze engagement of scholarly collections, databases, and assistive technology that may assist users with visual impairments. Designed personas and journey maps on Figma to illustrate user perceptions and actions.



UMHealthResearch

• UX Researcher

  • Jan 2021 - Apr 2021

  Ann Arbor, Michigan, United States Evaluated the effectiveness of a health-research institute with 60,000 registered volunteers by conducting interviews, surveys, usability tests, and heuristic evaluation. Proposed inclusive and accessible design recommendations for volunteer members of the LGBTQIA+ community to participate in equitable research studies.



University of Pittsburgh School of Computing and Information

• United States
• Higher Education
• 1 - 100 Employee

• iSchool Inclusion Institute (i3) Research Fellow

  • May 2019 - Sep 2020

  Greater Pittsburgh Area Selected from a nationwide search to participate in a 20-month award-winning research and leadership program research program that prepares underrepresented students for careers in information and computing through funded research, academic workshops, and professional development. Submitted, published, and presented a poster abstract research paper as 2nd co-author to iConference 2020 Springer Collections entitled “Exploring The Perceptions of Race On Video Game Covers"