Noman Amir Jamil

IT Service Management Specialist at Injazat Data Systems
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Contact Information
us****@****om
(386) 825-5501
Location
United Arab Emirates, AE
Languages
  • English -
  • Hindi -
  • Urdu -
  • Arabic -
Skills

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Credentials

  • ITIL 4 Managing Professional
    AXELOS Global Best Practice
    Apr, 2022
    - Oct, 2024
  • ITIL 4 - Foundation
    AXELOS Global Best Practice
    Aug, 2019
    - Oct, 2024
  • ITIL Concepts
    Brainbench
  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
  • ITIL® Intermediate Certificate in IT Operational Support and Analysis
    AXELOS Global Best Practice
  • ITIL® Intermediate Certificate in IT Planning, Protection and Optimization
    AXELOS Global Best Practice
  • ITIL® Intermediate Certificate in IT Release, Control and Validation
    AXELOS Global Best Practice
  • ITIL® Intermediate Certificate in IT Service Offerings and Agreements
    AXELOS Global Best Practice
  • Implementing IT Service Management
    ITSM Zone
  • Linux Administration (Basic)
    Brainbench
  • Software Quality Assurance
    Brainbench

Experience

  • Injazat
    • United Arab Emirates
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Service Management Specialist
      • Sep 2014 - Present

      Service Assurance (2021-till date) o Subject Matter Expert (SME), Coach/mentors on the area of expertise. o Governs operational effectiveness and efficiency of ITIL process to established Service Management System (ISO 20000) standards. o Drive continuous improvement of existing processes, Monitor progress against the process improvement plans o Works within cross-functional teams and with external partners o Engages in various workgroups and process forums for ITIL compliance review meetings o Engages in Client specific ITSM implementation projects and proposals Team Management (2017-2021) o Point of reviews, consultancy and escalations, Overseeing Day-to-day engagements within Process Assurance team o Reporting to Senior management on processes efficiency and low points o Provide Process Orientation to new joiners and conduct regular awareness sessions with stakeholders. o Identification, formulation and enforcement of SOPs within Operations o Represent Organization in Audit (ISO 20000:2011 and related auditing bodies), liaising with Auditing committee and drive the entire engagement till certification Change Management: (2015-2021) o Complete ownership and reporting of IT Change Management Process within the Organization o CAB Chairperson and Owner (Normal and Emergency) Responsibilities handled from 2014-2016 Problem Management: o Identify, diagnose and resolve new problems by documenting root cause and resolution details. o Proactive Problem Management, Trend analysis to diagnose for common symptoms o Major Incident and Root cause analysis o Identification of Knowledge opportunities, promote Use and Contribution within technical capabilities o Knowledgebase ownership for reviews and approvals of submissions. Events & Incident Management: o Analyze critical alerts and provide inputs to other processes for information and required action. o Liaise with stakeholders to ensure critical system alerts are addressed efficiently. o Major Incidents Management Show less

  • Wellogic ME
    • Dubai Internet City, Dubai
    • Software Specialist
      • May 2006 - Sep 2014

       As a member of Professional Services Operations team, participate in bi-weekly scrum/sprint planning meetings to discuss and prioritize change requests.  Handle and prioritize unplanned Professional Services RFCs from various teams.  Communicate conflicting change requests or requests with dependencies on other teams to respective team leads and project heads.  Troubleshooting and resolving issues of varied nature as reported by the team and clients across various servers hosted on Amazon Web Service (AWS).  Continually striving to improve the quality, usability and efficiency of Amazon Web Service (AWS) services utilized by the company. Show less

  • E-Max Middle East Technology, Abu Dhabi, UAE
    • Software Developer and Quality Assurance Professional
      • Mar 2004 - Oct 2005

       Developed applications for clients with different business needs.  Requirement gathering from new clients to draft customization needed in the existing applications.  Testing and certifying applications to satisfy client requirements.  Providing support and maintenance to existing client, both on-site and off-site.  Market research to identify potential clients.  Developed applications for clients with different business needs.  Requirement gathering from new clients to draft customization needed in the existing applications.  Testing and certifying applications to satisfy client requirements.  Providing support and maintenance to existing client, both on-site and off-site.  Market research to identify potential clients.

Education

  • London Metropolitan University, UK.
    Bachelor of Science (B.S.), Computing and Information Systems
    2004 - 2005
  • Scottish Qualification Authority– UK
    Higher National Diploma, Computing: Software Development
    2002 - 2004

Community

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