Experience

San Sebastian College - Recoletos de Manila

• Philippines
• Higher Education
• 1 - 100 Employee

• College Professor

  • Feb 2021 - Present



Incoho Inc.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Process Manager

  • Mar 2007 - Present

  • Lead (and participate in) Business to Business Collections team consisting of 17 direct agents and 37 indirect agents. • Reports directly to VP and Operations Managers for Philippines and North American operations. • Set quota or target productions and monitor team's output. Oversee and provide leadership to team members in project execution. • Develop, analyze and implement effectiveness of key processes by creating flow charts for every process, side projects and systems. • Determine process improvement opportunities by providing updates on systems and processes. • Prepare formal reports for senior management. • Recommend to management to consider the value of effective controls in achievement of business objectives such us bring down the DSO (Daily Sales Outstanding). • Establish on-going communication to share with senior management issues & improvement recommendations throughout the life of the project. • Work with management to define risk mitigation action plans to resolve process gaps and other escalations issues forwarded by clients and customer. Provide solutions and game plans. • Influence senior management to champion process improvements and establish ownership of action plans at the appropriate point within the organization. • Follow-up quarterly to help assure and facilitate action plan completion. • Handles administrative functions including assessment and evaluation of team members. Show less