Nolubabalo Tshaka

Claims Assessor at INSUREMED ADMINISTRATORS
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • English , Zulu -

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Bio

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Experience

  • INSUREMED ADMINISTRATORS
    • South Africa
    • 1 - 100 Employee
    • Claims Assessor
      • Nov 2018 - Present

  • Metropolitan Healthcare Services, Inc.
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Medical Aid Administrator
      • 2016 - Feb 2018

  • Centeq Events
    • Events Services
    • 1 - 100 Employee
    • Financial Administrator
      • Jan 2015 - Oct 2015

      Bookkeeping

  • Metropolitan
    • South Africa
    • Insurance
    • 700 & Above Employee
    • Medical Aid Administrator
      • Apr 2011 - Aug 2014

      •Ensuring the resolution of client queries and aim to achieve first call resolution •Maintain goodwill of the company by upholding the SLA standards •Investigate queries where necessary and provide timeous feedback to the member •Interpret the query and determine appropriate path of resolution •Escalate queries where necessary to ensure member satisfaction •Accurate logging of information for statistical reporting purposes

  • Metropolitan Health Group
    • South Africa
    • Health, Wellness & Fitness
    • 700 & Above Employee
    • Premiums Clerk
      • Jun 2009 - Dec 2011

      •Preparing reconciliation statements •Handling premiums queries telephonically : monthly contributions •Correspondence queries: updating members details •Membership queries: Processing of application •Working as a team to ensure that Service Levels are achieved and maintained

  • Woolworths
    • South Africa
    • Retail
    • 700 & Above Employee
    • Instore and Loans Consultant
      • Mar 2007 - May 2009

      •Attend to telephonic queries related to the Financial Services ( processing of Loans and In store card queries)•Handle all product related applications •Liaise with stores regarding customer queries•General Administration

    • Customer Service Agent
      • Mar 2007 - May 2009

      Attend to telephonic queries related to the Financial Services (processing of Loans and Instore card queries)Handle all product related applicationsLiaise with stores regarding customer queriesGeneral Administration

    • Fica Call Centre Agent
      • Oct 2006 - Feb 2007

      •Updating customer’s details.•Verifying documents sent by customers for FICA.•Outbound and Inbound calls to customers.

Education

  • Cape Peninsula University of Technology
    Bachelor of Technology - BTech, Internal Auditing
    2016 - 2018
  • Cape Peninsula University of Technology
    ND : Internal Auditing, Accounting
    2013 - 2015
  • Cape Peninsula University of Technology
    NHC : Accountancy, Accounting and Finance
    2012 - 2013
  • College of Cape Town
    N6 Financial Management, Financial Accountng, Cost and manangemnt accounting , Computerised financial systems,Entreprenership
    2000 - 2002
  • Maitland high school
    Matric, English , Afrikaans, Economics, Accounting, Business Economics,History
    1997 - 2000

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