Experience

Nelson Mandela Metropolitan Municipality

• Government Administration
• 500 - 600 Employee

• Helpdesk Technician

  • Oct 2014 - Present

  Processing all calls, telephonically, obtaining user details and ascertaining and noting problem with updating of data base. Following procedures first line support/ problem solve according to procedures and checklist. Allocate problem to Technical personnel if unable to resolve telephonically, obtaining relevant details and updating database accordingly. Follow up on progress of call resolution where applicable, close on problem resolution and update database accordingly. Generating all call resolution statistics. Logging call with 3rd party e.g Telkom, IBM and follow up through to resolution, updating data base according to call; resolution procedure. Second Line Support of problems Computer Imaging and configuration Systems support for all municipal, including financial; supply chain; HR; and other corporate systems User account management and assigning of permissions on Novell eDirectory as well as all the Corporate Systems. First Line Network Troubleshooting First Line Printer Support Show less