Experience

Fisher House Foundation

• United States
• Armed Forces
• 1 - 100 Employee

• Assistant Manager

  • Jun 2023 - Present

  A home where military & veteran families can stay free of charge, while a loved one is in the hospital and is located on site at Harry S. Truman Memorial Hospital. Managing day to day operations of guests, staff, events, and supplies. A home where military & veteran families can stay free of charge, while a loved one is in the hospital and is located on site at Harry S. Truman Memorial Hospital. Managing day to day operations of guests, staff, events, and supplies.



Harry S Truman Va Hospital

• Executive Secretary

  • Sep 2021 - Present

  Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.Formal clearances are required to manage outside contacts and their impact on programs.Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.Performs the following types of duties: edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries.Schedules appointments, coordinates meetings, and/or schedules conferences.Provides general calendar maintenance clerical services such as maintaining calendars and recording appointments, arranging for meeting and small conference administrative details, or following up on action items with appropriate staff members independently.Independently determines staff who should attend meetings, or represent the organization at conferences.Obtains and monitors the use of services, supplies, or equipment for the office.Provides general office supply and equipment support services such as obtaining standard office supplies and services, procuring or justifying the full range of office services, or answering questions concerning policies and procedures related to support/office services. Show less

• Medical Administrative Assistant (AOD)

  • Apr 2020 - Sep 2021

  Central point of contact after normal duty hours, and is responsible for all medical, legal and administrative functions of the health care facility. Coordinates all contacts received by the health care facility during irregular hours.Serves as the authoritative person during irregular hours on all issues involving tentative enrollment and eligibility decisions. Provides administrative guidance and advice to the Medical Officer of the Day (MOD), the Nursing Officer of the Day (NOD), and other clinical staff concerning administrative matters. Ensures the proper handling of patients' funds and personal effects for admissions and dispositions during his/her tour of duty. Assumes a key role in the health care facility emergency disaster plan, acting as the Incident Commander during other than normal duty hours. Works as a team with the MOD, NOD, and other officials to oversee the management of the health care facility during other than normal duty hours. Performs administrative functions necessary to release the remains of a deceased patient to the designated funeral home for proper burial. Assists the medical staff in obtaining permissions for post mortem examination, notifying Coroner's office in cases of unusual deaths. Assists the clinical staff in recording patient consents when necessary. Acts as a staff assistant in the Health Administration Service office, performing supportive activities for administrative matters (i.e. open dispositions, IVM uploads, pre-registrations, travel reimbursement, ambulance authorizations, clinic changes for provider call-ins, checking employees in/out on off tours, requests for information, etc.). Show less

• Advance Medical Support Assistant

  • Sep 2017 - Apr 2020

  Assist doctors with specialty procedures including getting supplies and setting up room.Assists with the completion of forms, including correspondences or reports which facilitates the medical care patients receive during treatment in the medical or surgical clinics, and procure office supplies.Handle complex phone calls concerning medications and further direct patients or triage calls as needed.Address customer needs and concerns daily, ensuring clarity in responses to patients, and their families who have concerns at any point in their visits and resolving issues they may bring to my attention.Navigates secure messaging program to ensure patients requests are addressed in timely manner.Identify and develop way to resolve problems with the administrative and clinical staff on access, customer service, patient flow and review data validation issues on patient medical documentation.Collaborate with other departments and staff to facilitate health care and treatment of veterans, including checking patients in/out, arrange for patient transportation, arranging and coordinating appointments.Files documents and medical records, including sending, requesting, and forwarding faxes and requests. Show less



Mizzou Student Health Center

• Columbia, Missouri Area

• Patient Service Rep

  • Sep 2015 - Sep 2017

  HIPPA Compliant, Health records, patient care, referral out of office, general paperwork HIPPA Compliant, Health records, patient care, referral out of office, general paperwork



Chase

• United States
• Financial Services
• 700 & Above Employee

• Credit Card Specialist

  • May 2013 - Sep 2015

  • Managed multiple accounts for J. P. Morgan. • Exceeded company goals for sales of products and services. • Advised and served as expert on all Chase credit cards and products. • Maintained professional and courteous interactions with customers to deliver excellent customer service and processed credit applications and approvals • Managed multiple accounts for J. P. Morgan. • Exceeded company goals for sales of products and services. • Advised and served as expert on all Chase credit cards and products. • Maintained professional and courteous interactions with customers to deliver excellent customer service and processed credit applications and approvals



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Memberservice supervisor

  • May 2012 - Aug 2014

  Maintain current protocals and productivity. Keeping up with current changes within the company and establishing communication of new protocals and policies to my cashiers. Maintain current protocals and productivity. Keeping up with current changes within the company and establishing communication of new protocals and policies to my cashiers.



Christian Health Care West

• Activities cordinator

  • Sep 2010 - Apr 2011

  Provided activites for residents while also providing care and excellent customer service Provided activites for residents while also providing care and excellent customer service



Silver Dollar City

• Consessions

  • Apr 2005 - Aug 2009