Basketball Official

• Nov 2021 - Present

Account Manager

• Mar 2021 - Aug 2023

Catalyte is simultaneously solving two of technology’s biggest challenges: shrinking the talent shortage and helping companies scale digital innovation. For nearly 20 years, Catalyte has used our predictive analytics platform to hire, upskill and deploy high-performing teams to deliver product engineering services for Fortune 1000 companies. Our clients say Catalyte's software teams are 3x more productive, 55% higher in quality and 66% lower in costs than their other partners or in some cases, their own in-house teams. Show less

Submissions Coordinator

• Apr 2019 - Mar 2021

● Developed and maintain strong relationships with 25+ funding companies to ensure efficient and effective submission of deals ● Coordinated with internal departments to gather and provide necessary documentation for deal submissions ● Identified and recommended potential opportunities for streamlining the submission process to improve efficiency and reduce turnaround time. ● Worked closely with the sales team to understand client needs and provide support in the deal submission process ● Analyzed and evaluate partner performance metrics to identify areas for improvement and develop strategies to increase deal closure rates ● Maintains an organized and up-to-date database of partner information, including contact details, quotes, and deal status, to ensure accurate and timely communication with funding companies ● Assisted in the onboarding process for new partner companies, including providing training materials and conducting training sessions to ensure a smooth transition and effective collaboration Show less

Technical Support Specialist

• Jan 2019 - Apr 2019

• Provided client support for Equature hardware and software solutions via phone, email, face to face and other electronic medium • Evaluated and troubleshooted client issues to identify root causes and provide effective solutions • Developed and deliver technical training sessions to clients on Equature hardware and software solutions • Identify trends and patterns in customer issues and provide recommendations for product improvements and updates • Provided timely and accurate responses to customer inquiries and concerns about Equature hardware and software solutions Show less

IT Support Analyst

• May 2017 - May 2018

Procured and manage IT equipment and software licenses to ensure efficient and effective IT operations Provided training and guidance to end users on IT systems and software Collaborated with other IT analysts to develop and maintain an internal knowledge base for troubleshooting technical issues and providing efficient solutions to company users Conducted research and stayed updated with the latest technology trends and best practices in the IT industry to provide innovative solutions and recommendations to the company Provided technical support to end users and troubleshoot any hardware or software issues they may encounter • Reviewed as well as followed with open tickets to make sure a resolution was reached. • Remoted into internal users PC's to fix various issues or install software for the users. • Researched and identified error messages with KO's (Knowledge base articles) to find a resolution Show less

E-Commerce and Compliance Assistant

• Jul 2015 - Apr 2017

Manage the MarketPlace system and departmental requests through oversight/creation, development, testing, training • Utilized TouchNet as a database to create events and products for consumers • Used HTML coding to create web pages for events and products • Performed office functions • Updated Microsoft Access with computer updates Manage the MarketPlace system and departmental requests through oversight/creation, development, testing, training • Utilized TouchNet as a database to create events and products for consumers • Used HTML coding to create web pages for events and products • Performed office functions • Updated Microsoft Access with computer updates