Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Technical Account Manager

  • Feb 2022 - Present

  • Provide specialized support and technical service to highly strategic customers by working cross-functionally with Customer Success, Engineering, Data Science, and Product.• Holistically analyze, identify, and solve technical issue escalations submitted via triage tickets from the customers directly.• Utilize multiple methods of communication to triage, manage, and delegate tasks to the appropriate parties, while maintaining customer-focused priorities.• Collect, analyze, and help drive product improvements based on customer feedback to enhance user experience design for the platform.• Custom build workflows based on customer integrations, while also managing risk associated with the handling and transfer of first and third party data.



Ibotta, Inc.

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Technical Account Manager

  • Mar 2021 - Feb 2022

  • Analyze, identify, and solve technical issue escalations submitted via triage tickets from the Client Success Team, Engineering, and our Customer Care team.• Manage escalated issues and identify patterns with cross functional teams to identify and solve the root causes of tracking outages, missing commissions, and establish our system capabilities.• Provide guidance and direction to cross-functional teams and leaderships on new tools, updated methods, troubleshooting, and specialized testing for new products.• Led several weekly meetings to preemptively identify troubling patterns and to solve issues before they are escalated to our ticketing system, including company-wide Office Hours.• Create better workflows efficiencies to improve client communication, build tools to shorten time to solve tickets, and prioritize both our clients and our users best interests in building solutions.• Train both teammates and cross functional teams on affiliate networks, our system capabilities, and strategic planning to better support our clients-facing, product, and engineering teams.

• Client Success Associate - Retail

  • Nov 2019 - Mar 2021

  • Supporting Account Manager and Account Executive on Tier 1, high-volume, high-growth accounts.• Facilitating, implementing, and executing extensive, multi-month launch packages and marketing campaigns for our clients.• Providing excellent support to our clients, including software troubleshooting, systems trainings, and having open communications with clients• Participating in new processes and strategies, including beta testing for a software transition, executing a new retention bonus for subscription partners, and launching a full CPG program.• Handling cross-functional communication with different departments including marketing, engineering, and creative teams. • Maintaining a highly organized workflow and engaging clients throughout the execution of their marketing packages



Freelance

• Wedding and Event Coordinator

  • May 2017 - Dec 2019

  • Provide exceptional customer service and met with clients on a weekly-monthly basis as needed• Maintained vendor relations and served as point of contact for all selected vendors for each event• Communicating the agenda and itineraries for the event to meet strict timelines across multiple parties• Created and maintained client relationships resulting in word-of mouth business and multiple repeated bookings • Provide exceptional customer service and met with clients on a weekly-monthly basis as needed• Maintained vendor relations and served as point of contact for all selected vendors for each event• Communicating the agenda and itineraries for the event to meet strict timelines across multiple parties• Created and maintained client relationships resulting in word-of mouth business and multiple repeated bookings



Private Contractor

• Personal Assistant

  • May 2015 - Apr 2019

  • Provide support, organization, and schedule maintenance for an E-Level tech project manager.• Managing schedules, coordinating meetings, and maintain open lines of communication between multiple parties.• Create a safe and friendly environment for employer’s daughter, assisting with transportation, education, and extracurricular activities.• Help alleviate the stresses of a single working mother and her child.• Assist with technical work, grocery shopping, light house work, and animal care for in-home dog rescue.



Avid4 Adventure

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Seasonal Administration and Customer Experience Representative

  • May 2018 - Sep 2018

  • Work with customers and team members to help organize over 20,000 registrations in California and Colorado.• Answering parents and business inquiries, cold-calling families, and aiding in registration and scholarship processing for families• Provide parents and families with a positive experience and addressing any concerns or questions.• Provide support to field teams and office staff to ensure registrations are organized.• Work with parents to ensure campers are feeling empowered and encourage to embrace an active lifestyle.