Experience

MAN Truck & Bus (South Africa)

• South Africa
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Head of Customer Service Management(CSM)

  • Jun 2021 - Present

  Define and implement Aftersales strategy in alignment to Corporate strategy; Build, lead, motivate and develop a highly successful After-sales team; Conduct operative planning including ensuring adherence to monthly and annual budgets; Regularly conduct market research and benchmarking to improve quality of After-sales offerings; Provide strategic leadership and manage various aspects of the After-sales business to optimise customer uptime including Warranty, repair and maintenance contracts, Parts business including parts logistics, parts sales & marketing, and parts financial performance; Servicing and the technical aspects of our products; Customer Care including customer and products complaints resolution; Network development and steering; Active participation in Global Best Practice sharing and execution. Show less

• General Manager Logistics

  • Jan 2020 - Jun 2021

  - Strategic planning, management and steering of inbound, operations and outbound aspects of logistics. Inclusive of working capital and material management, supplier management, operations management, expediting management and distribution management.- Financial Management of the PDC - including planning, execution and tracking.- Leading, managing and developing People - including proactive management of employee relations with unions to create stable environment for sustainable productivity- Effective management of Stock availability for Dealer/ Point of sale to facilitate best customer experience - Effective Site leadership including full adherence to health, safety and quality protocols and certifications- Broader stakeholder management to facilitate alignment in the execution of PDC strategic objectives Show less



Daimler SA

• France
• Real Estate

• Manager Logistics and Customer Assistance Centre

  • Aug 2013 - Jun 2021

  Manage an intergrated logistics function to ensure effective and efficient supply of parts within the Daimler dealer network - including inbound and outbound logistics, distribution logistics, warehousing logistics, customer services, outsourcing and contract management, supply chain (DNI) optimization, lead time, global distribution aspects, quality management, strategic management reporting, stocking point inventory profiles, budgeting, national Inventory performance, people management.Manage end to end Vehicle Roadside Assistance and Customer Complaints Management processes to facilitate premium customer experience and retention. Show less

• HR Manager

  • Aug 2003 - Jul 2013

  Manage and provide HR Shared Services to the Daimler Business Units. The scope includes Training and Development, Recruitment, Performance Management, Talent Management, Expat Management, Payroll and Employee Benefits and HR Admin


GIBS
• Construction
• 1 - 100 Employee
• Student

  • 2009 - 2010
• Manager - Inclusion and Diversity

  • Aug 2002 - Jul 2009

  Develop and roll out a diversity and Inclusion strategy for the group. Liaison with internal and external stake holders on Diversity and Transformation matters. Develop and roll out a diversity and Inclusion strategy for the group. Liaison with internal and external stake holders on Diversity and Transformation matters.