Event Staff

• Sep 2023 - Present

- Setting up the event space.- Greeting & and serving large groups of guests.- Managing a buffet.- Tending bar, and pouring wine.- Coat check attending.- PCO System.

Bilingual Staffing Coordinator

• Jul 2023 - Present

Promotional Specialist

• Nov 2022 - Present

- Execute fun theme interactive events with consumers at local events, retails spaces, restaurants, bars and other special events as needed. - Work with the designated Event Managers who will assign each event, train and report results. - Encourage consumers to engage and participate in activation. - Distribute marketing materials, promotional items or additional collateral and products provided. - Articulate best practices and trends back to the Regional Manager via recap and event photos. - Build Brand awareness and help increase client members. - Assist in event setup / breakdown of promotional assets. Show less

Hospitality Staff

• May 2022 - Present

- Setting up the event space. - Greeting & and serving large groups of guests. - Managing a buffet. - Tending bar, and pouring wine. - Coat check attending. - PCO System. - Setting up the event space. - Greeting & and serving large groups of guests. - Managing a buffet. - Tending bar, and pouring wine. - Coat check attending. - PCO System.

Benefits Coordinator

• Jul 2023 - Present

- Develop partnerships and other infrastructure to conduct outreach and application assistance at community-based locations to provide greater access and minimize barriers for clients applying for work support programs and benefits. - Develop and maintain linkages with community service providers. - Assist clients with initial screening, intakes, enrollment, direct client support, and follow up services. - Maintain all contractual obligations of programs and ensure that targets are being met and complete internal dashboards weekly/monthly on program details and targets. - Monitor collection, tracking, and communication of all program data both internal and external to the agency. - Monitor all program files and ensure all work, written, online submissions, and participant documents are maintained in a secure and organized fashion, in compliance with all contractual expectations. - Ensure the accurate completion of client documentation (from intake to post enrollment) that is consistent with HRA, DYCD, NYLAG, OTDA requirements and guidelines; - Prepare and communicate information to clients and staff regarding benefits procedures, changes to benefits, and address (potential) interruptions in benefits with preemptive action. - Collaborate with the Director in identifying and providing staff training opportunities, opportunities to improve and strengthen the program. - Attend and participate in provider, funder, and community meetings. Attend conferences and workshops pertinent to the operation of the programs. Show less

Sales Support Associate

• 2022 - 2022

- Recommended optimal merchandise based on customer needs and desires. - Demonstrated products to customers, discussed features, and redirected objections to capture sales. - Processed customer orders, exchanges, and returns and kept customers informed about progress. - Met performance standards consistently for answer rate, handle time, and service quality. Observed customer behaviors to identify security threats and escalate concerns to supervisors. Answered a high volume of calls in a fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs. Show less

Customer Service Agent

• 2021 - 2022

- Greeted arriving guests to provide assistance and facility check-ins. - Helped customers enter airplanes, locate seats, and stow luggage. - Transported individuals requesting wheelchair service to and from desired locations. - Aided customers with TSA checkpoint screenings. - Reviewed airline tickets interpreted airline city codes and read domestic and international forms. - Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions. - Corrected guest issues promptly with knowledgeable and friendly service. - Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary, and contacted emergency responders when required. Provided guest assistance and information regarding local attractions and points of interest. Show less

Logistics Coordinator

• 2014 - 2017

Assistant Administrative Secretary

• 2012 - 2013