Experience

Outpace Consulting
• Egypt
• Business Consulting and Services
• 1 - 100 Employee
• Director of Learning and Development

  • Jan 2022 - Present

Fintech
• Saudi Arabia
• Media Production
• Head of Onboarding and Training

  • Apr 2022 - Mar 2023


Mars

• United States
• Design Services
• 1 - 100 Employee

• Customer Capabaility Leader Developing Middle East and Africa

  • Jan 2019 - Nov 2021

  • Leveraging Mars learning technology to support the facilitation, and management of learning throughout the employee lifecycle from onboarding to separation.• Leading and developing the capability strategy for DMEA.• Through consultation with the business, analyzing and designing a high-level regional plan for the development, implementation and evaluation of learning linked to Mars job architecture.• Delivering learning solutions (independently/via the team/train the trainer/vendors) ensuring measurement of learning, behavior, and business outcomes.• Ensuring the content developed and delivery trainers are at the best possible standard.• Consulting and creating learning experiences that close gaps and drive business results.• Assessing distributors and 3rd party capabilities and proposing training plans to address capability needs. • Embedding the sales functional competency framework and ensuring development needs are incorporated into the associates PDP. • Deploying, facilitating, and localizing global sales college curriculum for field sales and associates. • Accountable for learning design decisions that support business needs, particularly where global capability solutions are not available to meet local learning needs.• Driving the provision and creation of best-in-class learning, assessing cost impact of services and promoting efficiencies where relevant. Ensuring the budget is maintained in line with business and regional requirements. • Embedding and monitoring KPI frameworks related to performance, productivity and efficiency and providing regular updates to senior management and other key stakeholders. • Responsible for implementing guidelines and processes based on multifaceted conceptualizing, reasoning, and interpretation.• Championing creative ideas and providing thought leadership to solve highly technical issues.• Scaling efficiencies and adopting new ways of working across multiple projects and environments. Show less

• Customer Capabilities Leader Egypt, Libya, Sudan and Imported Distributors Business Units

  • Oct 2017 - Dec 2018

  • Regional position covering Egypt, Libya, Sudan, Morocco, Lebanon, Jordan, Algeria, Iraq, Iran, Cyprus, and Malta.• Responsible for leading a team of managers, maintaining, and adhering to all company and department specific policies and procedures, aligned with current (& future) SOPs/Brand Standards.• Conducting needs analyses and building foundational learning systems to develop associates and leaders.• Driving the most impactful learning initiatives to invest in values and behaviors that accelerate the company effectiveness.• Adopting a rigorous approach, informed by results-oriented research and methods, to drive lasting results across the region.• Empowering associates to feel ownership over their careers, and to be connected to resources to help them learn and professionally grow. • Adopting a test and learn approach and objectively assessing the impact and effectiveness of learning programs with a continuous improvement mindset.• Developing and maintaining key stakeholder relationships both internally and externally that are consistent in both professionalism and reflective of Mars cultural values.• Demonstrating flexibility in thinking and pragmatic problem-solving skills, thinking outside the box and the ability to work under sustained pressure and intensity.• Inspiring trust and quickly build credibility across Mars with strong leadership presence and thoughtful communication skills.• Directing the team to develop tools, processes and systems which consistently elevate the team experience.• Evaluating existing training and testing effectiveness and identifying areas for improvement and development to enhance effectiveness. • Managing quarterly and annual training budgets.• Portraying the ability to develop and deliver (train the trainer) for future in-person training delivery.• Building a robust calendar for content reviews, updates, and building of new annual training additions. Show less

• Egypt Sales Technology and Capability Manager

  • Feb 2013 - Oct 2017

  • Delivering the required functional trainings to the Mars sales team and third-party senior sales team.• Developing the yearly functional training calendar for the Egypt sales team. • Member in the regional sales capability forums. • Validating alignment of the sales functional competencies with business strategies and objectives. • Assisting the sales team with their functional development plans. • Connecting constantly with the global sales college managers to measure capabilities vs. similar markets and to exchange best practices solutions. • Developing the yearly training calendar for the sales force. • Managing a Team of 14 direct reports. • Leading all sales technology projects with the sales team.• Managing the sales IT and sales coordinators teams- approximately 15 direct reports.• Playing an active member of Egypt sales management team. • Handling the implementation of an ERP system in 2 service providers with 9 branches across Egypt. • Developing sales IT strategy in addition to short term quick wins for budget and resources efficiencies. • Ensuring that the service level agreement with stakeholders are delivered timely.• Understanding the business priorities and effectively translating them into learning agenda. Show less

• Sales Support Executive

  • Jul 2010 - Jan 2013

  • Managing a team of 9 direct reports, responsible for all national sales reporting. • Handling pay and benefits and managing PDP for 3rd party sales force.• Leading the Egypt new rout-to-market technology shift project for developing 4 new hand-held modules.

• Sales Operations Specialist

  • Mar 2007 - Jun 2010

  • Managing the daily, weekly, and periodic Sales reporting & forecasting plans.• Leading the establishment, preparation, and the design for new sales office in Egypt. • Leading the path to an automated environment for all sales reporting data.

• Customer Service Coordinator for Egypt Market

  • Jan 2005 - Feb 2007

  • Responsible for all data entry concerning the customers’ orders, monitoring, and analyzing returns and trade credit notes & liaising with accounts receivable.• Coordinating with the logistics and the warehouse to ensure truck availability and timely orders delivery.