Learning Experience Project Manager

• Jan 2023 - Present

Test Administrator

• Aug 2021 - Present

• Maintain an ongoing knowledge of tests administered to ensure efficiencies in testing processes. • Ensure the fair and proper conduct in the testing environment that enables a student to perform at their best. • Proctor assessments and tests to ensure academic honesty. • Maintain a quiet and secure atmosphere for testing. • Maintain confidentiality and security of all test materials and other test documents. • Troubleshoot various minor technical problems that occur with software programs and computers in the Testing Centre. • Read testing material or scribing answers for students that require this function as apart of their testing accommodation. • Office duties such as preparing paperwork, setting up computers, maintaining testing area.

Test Administrator

• May 2020 - Jan 2023

• Provide a high level of customer service for in person candidates or via email and phone. • Ensure equipment is operational and test stations are in working order to deliver testing. • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to. • Maintain own competencies in all the systems and procedures – requesting training as necessary. • Comply with all incident reporting and escalation procedures. • Provide a high level of customer service for in person candidates or via email and phone. • Ensure equipment is operational and test stations are in working order to deliver testing. • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to. • Maintain own competencies in all the systems and procedures – requesting training as necessary. • Comply with all incident reporting and escalation procedures.

Education Administrative Assistant

• Jan 2022 - Nov 2022

IELTS Test Administrator

• Mar 2021 - Aug 2021

• Oversee all operations and administration for IELTS test running in different venues across Canada. • Ensure that all confidential information regarding test scores is submitted in an appropriate manner. • Collaborate with operation teams, pre and post test teams. • Adressing inquiries, complaints and concerns. • Prepare client presentations and reports, maintain client files, compile relevant documents and enter information into internal database, confirming the inclusion of important and correct information.

Senior Editor

• Oct 2012 - May 2016

• Selected, edited and proofread translations of Nature’s articles in the monthly printed issue, and the weekly updated online portal. • Communicated editorial policy to editors. • Evaluated and managed a database of freelance translators. • Assigned stories to freelance writers. • Advised copyeditors on correct scientific terminology. • Produced a glossary of English-Arabic scientific terms. • Produced and maintained a style guidebook for the editorial team to unify terms and styles used throughout NPG Middle East Arabic projects. • Coordinated public lectures and conferences for publicizing NPG Middle East projects. • Wrote curated posts for different social media platforms in addition to responding to readers’ comments.

FLTA (Fulbright Arabic Language Teaching Assistant)

• Aug 2011 - May 2012

• Assisted in teaching Arabic language undergraduate courses. • Established The “Modern Arabic Literature” reading club. • Assisted in teaching advanced classical Arabic for MA and PhD students. • Participated in editing of “Al Imām al Shāfiʻī” biography authored by Prof. Kevin Jacques, Associate professor, department of Religious Studies and the director of Middle Eastern and Islamic Studies. • Assisted in teaching Arabic language undergraduate courses. • Established The “Modern Arabic Literature” reading club. • Assisted in teaching advanced classical Arabic for MA and PhD students. • Participated in editing of “Al Imām al Shāfiʻī” biography authored by Prof. Kevin Jacques, Associate professor, department of Religious Studies and the director of Middle Eastern and Islamic Studies.

Teaching Assistant

• Nov 2009 - Jul 2010

• Assisted in teaching undergraduate courses: (Plant anatomy, physiology, ecology, biotechnology, taxonomy, morphology). • Facilitated classroom, laboratory, field and discussion sessions. • Responded to student papers and exams. Attend regular office hours and meeting with students in study and review sessions. • Assisted faculty members with instructional preparation, delivery and assessment. • Participated in establishing credit hours system and developing a number of curriculums for different courses.