Experience

Hotel Indigo The Hague - Palace Noordeinde

• Netherlands
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Jul 2023 - Present



YAYS Group

• Netherlands
• Hospitality
• 1 - 100 Employee

• Guest Service Team Member

  • Aug 2022 - Feb 2023

  - Cultivated a warm and hospitable environment for guests by providing personalized recommendations, ensuring all requests were met, and maintaining a high level of professionalism; received many personal positive reviews - Managed payment matters and other check-in/check-out related administrative tasks - Responded promptly to guests' queries and feedback via email or phone, demonstrating excellent communication and problem-solving skills - Cultivated a warm and hospitable environment for guests by providing personalized recommendations, ensuring all requests were met, and maintaining a high level of professionalism; received many personal positive reviews - Managed payment matters and other check-in/check-out related administrative tasks - Responded promptly to guests' queries and feedback via email or phone, demonstrating excellent communication and problem-solving skills



migration_miteinander e.V.

• Germany
• Public Policy Offices
• 1 - 100 Employee

• ESC Volunteer

  • Nov 2020 - Aug 2021

  - Co-organized and led a 5-day Learning Training Teaching Activity for international participants, implementing non-formal education tools for the refugee field; managed event logistics and public relations - Contributed to the implementation of several projects, including the Erasmus+ project moveurope!, which aimed to promote mobility rights for refugees in Europe - Conducted in-depth legal research to support project objectives - Demonstrated expertise in social media and digital tools by successfully managing the moveurope! social media channels and creating engaging content Show less



Caritas-Sozialstation Heilig Geist

• Mainz, Rhineland-Palatinate, Germany

• Elderly Caregiver

  • Jul 2016 - Aug 2016

  Assisted patients suffering from dementia with daily activities Assisted patients suffering from dementia with daily activities