Experience

Fairway Wholesale Lending

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Underwriter

  • Aug 2019 - Present

  Wholesale Lending Mortgage Loan Conventional, FHA DE, USDA, Underwriter Wholesale Division



Angel Oak Mortgage Solutions

• United States
• Financial Services
• 100 - 200 Employee

• Correspondent Manager

  • Aug 2018 - Feb 2019

  Greater Atlanta Area Contributions include but not limited to: Processes and Procedures, Operations Improvement suggestions and implementations; Team Development; Positive Customer Relations and Experiences.



Arch Mortgage Insurance Company (Arch MI) formerly United Guaranty Corporation

• Director Of Operations/Department Manager

  • Jan 2003 - Jun 2017

  Atlanta, Georgia Arch Capital formerly United Guaranty Corporation Manager of Risk/Underwriting Insurance Operations: Leading domestic mortgage insurance company; acquired United Guaranty Corporation in 2017. I served in the following capacities: Director of Operations; 2017 Delegated Department Manager; 2009 – 2017 I established the department from scratch, created business infrastructure, systems, processes, and practices. I grew the department to 12-15 employees and 4.8K+… Show more Arch Capital formerly United Guaranty Corporation Manager of Risk/Underwriting Insurance Operations: Leading domestic mortgage insurance company; acquired United Guaranty Corporation in 2017. I served in the following capacities: Director of Operations; 2017 Delegated Department Manager; 2009 – 2017 I established the department from scratch, created business infrastructure, systems, processes, and practices. I grew the department to 12-15 employees and 4.8K+ monthly task volume. Maintaining a zero-defect record with quarterly internal audits, reduced data suspend rates 43% and contributed to 25% US market capture. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Customer Service Team Leader; 2008 – 2009 I transformed Customer Service into a true strategic business partner; increased revenue and customer satisfaction reducing service request call volume,exceeded customer service related goals, business development, and solidified customer relationships. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Assistant Regional Underwriting Manager; 2003 – 2008 Underwriter; 2003 Rapidly promoted, I guided 20+ direct reports with 6K monthly task volume to advance growth and client-centric support programs. Show less