Experience

The Roof Gardens

• Hospitality
• 1 - 100 Employee

• Head Of Digital

  • Dec 2021 - Present

  Technical design and setup of all systems for a new private members Club. Challenging traditional and siloed solutions to create a scalable and flexible technical environment to support members, management and internal team. Costing, RFP and architecture and handover across infrastructure (lease lines, Network, WiFi, connectivity, CCTV, Entry, Music) Back Office (HR, Finance, Membership, Events, Marketing, Epos,Payments) and Digital (App, Website, Voice) Technical design and setup of all systems for a new private members Club. Challenging traditional and siloed solutions to create a scalable and flexible technical environment to support members, management and internal team. Costing, RFP and architecture and handover across infrastructure (lease lines, Network, WiFi, connectivity, CCTV, Entry, Music) Back Office (HR, Finance, Membership, Events, Marketing, Epos,Payments) and Digital (App, Website, Voice)



My Door is Open

• Director

  • Sep 2020 - Present

  Unleashing Your Untapped IT & Communications Potential Providing Knowledge, Cost Reduction & Strategy across your IT & Communications Estate. My door is open aim is to help companies to maintain their identities in a digital market, leverage technologies they have already invested in to the maximum, reduce digital waste and overlap and help to put in a realistic and cost effective strategy to embrace the future. Unleashing Your Untapped IT & Communications Potential Providing Knowledge, Cost Reduction & Strategy across your IT & Communications Estate. My door is open aim is to help companies to maintain their identities in a digital market, leverage technologies they have already invested in to the maximum, reduce digital waste and overlap and help to put in a realistic and cost effective strategy to embrace the future.


Powerleague
• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee
• Chief Technology Officer

  • Aug 2021 - Nov 2021


The Hurlingham Club

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Chief Technology Officer, Chief Information Officer & Chief Marketing Officer

  • Sep 2013 - Sep 2020

  • Responsibility for and delivery of taking the Club on-line, including new booking systems for all Club activities and Integration of the Club’s own payment system. • Masterminded Roadmap, delivery and upgrade programmes for all the Club’s information systems including membership, entry, booking systems, EPoS, archiving, finance, imagery, website, ecommerce, intranet, business intelligence and lost property. • Introduction and development of a new project management function and system to manage and communicate change to a varied audience. • Design and implementation of new team structures, modes of operations and roles & responsibilities across the Club. • Rebuilding and transformation of the IT and Communication functions, platforms and systems throughout the Club to better support and inform business decisions. • Strategic ownership of Club and Member Communications and Communication channels. • Brand ownership, Marketing & PR for the Club both internally and externally including Press Office and Crisis communications. • Chairing and servicing Committees and Working Groups around functions and change management. • Day-to-day responsibility of 3 teams and duty management of up to 300 staff. Key Achievements: • Taking a 150-year-old Club on-line, including integrating its own payment system, on-line ticketing and a new membership solution whilst reducing the bottom line by 30%. • Set out and delivered a comprehensive strategic plan across Technology and Communications leading to greater engagement and understanding of the Membership and understanding of the Club • Increased member engagement including increased voting, take-up of new events and ideas, major events, sports, and celebrating the Club’s 150th anniversary. Show less



BADMINTON England

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• IT Manager

  • Dec 2008 - Sep 2013

  IT and Information System Programme Management * Introduction of new CRM system for Membership, Development, Performance & Coaching * Complete overhawl of the IT infrastructure, backups, VPN and Disaster Recovery * Introduction of latest Microsoft platforms for all office and remote workers * Delivery of fully integrated web platforms * Introduction of cloud technology and virtualisation * On-line solutions for affiliation, e-commerce, membership, athlete management and new participation programmes Outsourcing Management * Day to day management of major outsourcing contracts * Negiotiation of all new supplier contracts * Introduction of SLAs and project boards Strategy and Roadmaps * 5 year program plan covering Web, CRM, Infrastructure * Working with the Board to map IT to strategic aims * Introduction of change management based around Prince 2 Governance * Introduction of complete measurable IT function * Creating internal IT Team to manage and control change * Introduction of software & hardware auditing and compliance standards * Benchmarking against other Sports * Introduction of policy and guidelines integrated into the HR function General IT Management * Day to day management of 140 staff and IT services for 5 other companies within the same building * Centralising IT spend and budgeting * Cost reduction and renegotiation of on going contracts and supplies * Running internal and external virtual teams to deliver projects Boards and External Bodies * Member of the Internal Business Board * Founding member of the Olympic Sport IT group * Member of Sport England project to increase sporting participation through social networking Show less



LTA

• United Kingdom
• Spectator Sports
• 300 - 400 Employee

• IT Programme Manager/Head of Siebel Team

  • Mar 2007 - Aug 2009

  * Programme Managing IT programme consisting of CRM/Web and Infrastructure including new website launch, CRM system releases, on-line order processing and the new membership programme. * Direct Management of internal team of 5 people * Direct and indirect management of multiple consultant teams * Set up of project board and stakeholder group for agreeing workload * Introduction of new standards and document library for all systems and project work * Managing an internal support team providing support, development and training. * Introduction of structured CRM/Web release and testing into LTA * Managed integration of 3 external IT vendor solutions into in-house systems * Introduced Organisation wide Helpdesk system * Member of Membership Steering Committee * Outsourced all membership services to 3rd party * Conducted structural review of IT infrastructure for the future * Responsible for IT delivering the largest sports membership base in the UK * Responsible for redesigning the largest balloting system in sport * Budgetary responsibility for on-going needs of 350 users * Helped on tender process for Purchase Order system * Oversaw new systems training initiative for all staff based on latest standards Show less


QAS
• IT Services and IT Consulting
• 100 - 200 Employee
• Senior Project Manager

  • 1997 - 2006