Experience

Burton Borough
• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee
• ICT & Operations Manager

  • Apr 2023 - Present

Burton Borough School
• Education Administration Programs
• 1 - 100 Employee
• Senior IT Technician

  • Jun 2014 - Present


Specialist Computer Centre

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Engineer

  • Feb 2005 - Jun 2014

  Senior Technical Engineer • To test and configure a variety of computer products and components to the customers’ requirements within the strict agreed departmental service level agreements. (SLA) • To test and configure a variety of computer products and components to the manufactures written instructions ensuring a satisfactory operation • To fault find and diagnose problems with a variety of computer products and components • To escalate to team leaders any non-conformances within the agreed time scale • To fully complete all paperwork as and when necessary • To comply with all health and safety requirements within the department • To maintain my work area and ensure care of company property • To assist the technical manager in the daily running of the technical configuration centre through the above and any other duties as necessary • To ensure the department adheres to health and safety standards • To adhere to the commissioning centre’s ISO accreditation standards that support my job role o ISO IEC 17799-2005 o ISO IEC 20000-1-2005 o ISO IEC 20000-2-2005 • To train any new staff members within the department • Assist in hardware rollouts where applicable • Act as cover QA / Team Leader as and when required Show less