Experience

klikit

• Singapore
• Technology, Information and Media
• 1 - 100 Employee

• Sales Account Executive

  • Nov 2022 - Present

  * Funnel Management - achieve monthly quotas for inbound and outbound lead management activity, qualified through to demo and beyond. * Documentation & Reporting - nurture and track leads throughout our CRM, documenting feedback and identifying new opportunities to improve on best practice. * Product Consultation - identify and flag actionable insights to our product team for the ongoing development of the klikit platform, such as aggregating client feedback, scoping out customization requests and new feature requests, etc. * Cross-Functional - collaborate with our other teams around the business to support klikit achieving its team goals



Lightspeed Commerce

• Canada
• Software Development
• 700 & Above Employee

• Outbound Sales Development Representative

  • Jun 2022 - Nov 2022

  * Identifying potential customers and introducing our products to decision-makers through phone, email and in-person communications * Engaging and qualifying new leads through various channels, including phone, email, text and social media * Getting in on the ground floor of a new outbound sales team focused on growing our local presence * Consistently meeting clearly defined monthly, quarterly and annual goals * Identifying potential customers and introducing our products to decision-makers through phone, email and in-person communications * Engaging and qualifying new leads through various channels, including phone, email, text and social media * Getting in on the ground floor of a new outbound sales team focused on growing our local presence * Consistently meeting clearly defined monthly, quarterly and annual goals



StoreHub

• Malaysia
• Technology, Information and Internet
• 200 - 300 Employee

• Sales Account Executive

  • Feb 2022 - Apr 2022

  •Establish and grow business relationships to contribute to the company's top line revenue growth.•Conduct product demonstrations with potential customers and drive value to reach a purchasing decision.•Ensure that new business opportunities are followed through to the very end, and closed with good business results.•Identify potential leads via referral or online research.•Advice customers on the post-sales process and ensure handover to the Onboarding team is completed.

• Senior Customer Success Executive

  • Oct 2020 - Feb 2022

  • Initiate welcome calls to prepare the merchant for the next steps in the onboarding process.• Walk merchants through the creation of StoreHub accounts, training, and account activation.• Be the expert in sharing knowledge with merchants in their learning journey and exploration of features that they deem useful.• Assess and facilitate a customer’s readiness to start using the StoreHub platform.• Share opportunities with merchants to level up their business through StoreHub.• Introducing customers to other opportunities for the betterment of their businesses it could be through expansion, Beep Delivery and Ecommerce.

• Sales Account Executive

  • Aug 2018 - Oct 2020

  • Establish and grow business relationships to contribute to the company's top line revenue growth.• Conduct product demonstrations with potential customers and drive value to reach a purchasing decision.• Develop a deep understanding of the StoreHub platform to overcome competitive and technical objections while positioning us appropriately to satisfy customer requirements.• Ensure that new business opportunities are followed through to the very end, and closed with good business results.• Identify potential leads via referral or online research.• Advice customers on the post-sales process and ensure handover to the Onboarding team is completed.

• Customer Success Executive

  • Jan 2018 - Aug 2018

  • Conduct training and onboarding to new customers• Initiate welcome calls to prepare the merchant for the next steps in the onboarding process.• Walk merchants through the creation of StoreHub accounts, training, and account activation.• Be the expert in sharing knowledge with merchants in their learning journey and exploration of features that they deem useful.• Assess and facilitate a customer’s readiness to start using the StoreHub platform.• Share opportunities with merchants to level up their business through StoreHub.



Lancer Sales and Solutions Inc.

• Business Development Manager

  • Nov 2017 - Dec 2017

  My role was to grow the Lancer brand globally and match clients to the right remote service solution. Lancer Sales is a Manila-based outsourcing company that offers affordable sales and marketing resourcing with a focus on sustainable delivery of exceptional quality communications and sales outcomes.

• Account Development Manager

  • Jun 2015 - Dec 2017



SuiteBox

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Care Manager

  • Aug 2017 - Dec 2017

  As part of SuiteBox's growth, my role was to manage their transition to an offshore model as well as the on-going operations for the sales team and technical support agents. As part of SuiteBox's growth, my role was to manage their transition to an offshore model as well as the on-going operations for the sales team and technical support agents.



Concentrix

• One San Miguel, Pasig City

• Technical Advisor at Apple Care (APAC)

  • May 2013 - Jun 2015



Acquire Asia Pacific Inc.

• Mandaluyong City

• Customer Service Associate

  • Jan 2013 - Mar 2013



Jabez International Education Center Inc.

• Ortigas Center, Pasig City

• English Tutor

  • Nov 2012 - Jan 2013

  Part time English Teacher Part time English Teacher



Everything Express, Inc. (twoanyone.com)

• 1 - 100 Employee

• Order Processor

  • Jun 2012 - Jan 2013