Vice President-Program

• May 2023 - Present

Program Chair: Hospitality, Tourism, Event Management and Esports

• Jan 2023 - Present

Associate Professor of Hospitality, Tourism and Event Management

• Sep 2015 - Present

Adjunct Faculty

• Jan 2016 - Present

Adjunct Faculty

• Sep 2017 - Present

Corporate Director of Operational Excellence

• Oct 2012 - Nov 2015

Internal consultant focused on developing and implementing productivity tools and providing operational support to leadership. Ensured process improvement objectives and metrics were established. Championed communication focused on lean thinking and best practices. Compiled labor forecasting and scheduling analysis in alignment with union contracts and gaming regulations. - Saved $27M after leading 41+ projects that enhanced the customer experience and increased productivity; average results included 6% productivity gain and 3% positive shift in service.- Launched the roster scheduling software across 9 properties contributing to $12M in demand-based scheduling savings.- Led the corporate marketing project reducing direct mail lead time by 33% and streamlining all corporate marketing processes including special events, studio design and direct marketing.- Directed training efforts surrounding Lean and Six Sigma methodologies; developed training materials, course evaluations and participant assessments.- Developed the Centralized Scheduling department consisting of nearly 100 employees across 14 hotel and casino properties; developed job descriptions, standard operating procedures (SOPs) and managed hiring and training. Show less

Eastern Divison Continuous Improvement Site Leader & Specialist

• Jul 2010 - Oct 2012

Led team of 5 across the Eastern division. Implemented common processes and best practices gained from industry and corporate benchmarking data. Led Kaizen events to achieve process and quality improvements. Identified performance metrics and overall department financial measurements. Reviewed and recommended staffing and financial goals for all properties. Provided leadership, coaching and training in Lean thinking, Lean processing and Lean production. Identified and optimized current processes using continuous improvement and lean techniques, including VSM, TPI, Kaizen, Kanban and 5s. - Contributed to $3M in savings by facilitating and/or supporting 29 Kaizen events. - Led team to exceed $12M regional savings goal through implementation of Lean methodologies. - Identified and ultimately saved $2.1M in cost of goods menu engineering for the café and buffet segments.- Patented and launched a slot performance product reducing slot machine downtime and preventative maintenance by 40%. - Saved $2.3M in vendor and labor savings by launching a new, internal housekeeping inventory control system. Show less

Corporate Manger of Instructional Design

• May 2007 - Jul 2010

Led curriculum development projects and designed innovative, best-in-class training programs that supported operational goals and employee development needs. Created and systematically introduced instructor-led, web-based, blended and other non-traditional approaches to learning to ensure employees at all levels received the right training, at the right time, in the right medium. Led development of 42 training managers.- Saved $3.1M+ by training teams on business efficiency practices.- Developed a new hire orientation program that was recognized by Training Top 125 magazine as “Best Practice of the Year.”- Created a supervisor workshop and emerging leaders’ summit for high potential leaders.- Benchmarked best practice research surrounding executive onboarding; developed AGM/GM BootCamp and VP onboarding processes; built HR scorecard to monitor and track ROI of program deployment.- Planned and led cross-organizational (corporate and property-level) needs assessment efforts; identified training opportunities and determined appropriate instructional strategies and techniques including in-house and vendor classroom solutions, e-Learning, blended solutions, on-the-job-training simulations and action learning.- Developed measurement and assessments of learning tools to measure goals that were regularly modified to reflect the results; actively researched new methods, processes and models for instructional design. Show less

Senior Training and Development Professional, Atlantic City Operations

• Jul 2006 - May 2007

Led brand curriculum development and training implementation throughout the region; functioned as internal performance consultant and liaison for leadership and learning needs. Developed new branding for the training department with nomenclature/marketing materials. Supported development of the leadership training program, Legendary Leadership Essentials.- Developed a customer service simulation and certification process to improve service scores for hourly employees.- Identified and trained departmental trainers; designed instructional systems to facilitate departmental needs.- Monitored and evaluated the progress and effectiveness of training and development programs; assisted management in the examination and identification of organizational issues.- Administered and maintained a learning resource center utilizing state-of-the-art technology. Show less

Coordinator/Developer, Institute for Service Excellence

• Jan 2005 - Jul 2006

Contributed to the redesign of the Professional Certification, Customer Service program. Led resume builder workshops for at-risk-youth programs to help students prepare for and seek work. Managed non-credit programs provided through the Institute of Service Excellence; prepared master schedule of programs; determined promotional activities and production expenses. Recruited, screened and evaluated instructors and negotiated salaries. Provided hiring recommendations to HR for new instructors.  - Facilitated classes for at-risk-youth at Atlantic City High School and Atlantic County Jail in early release programs.  - Provided oversight to instructors in the design and development of curriculum ensuring quality academic standards; evaluated and selected course materials; wrote copy for course descriptions used in marketing publications.  - Collaborated with leadership to analyze profit/loss and enrollment trends of individual programs; developed and implemented strategies to achieve financial and enrollment goals such as needs assessment, surveys and other methods of customer feedback. Show less