Experience

Vodacom Financial Services
• South Africa
• Financial Services
• 1 - 100 Employee
• Business Development Manager

  • Nov 2021 - Present


Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Senior Sales Manager

  • Apr 2018 - Present

  Managing Sales For Business Internet Solutions. Managing Team Of Outsourcing Sales Teams Supporting All Retail Stores Nationally. Managing Sales For Business Internet Solutions. Managing Team Of Outsourcing Sales Teams Supporting All Retail Stores Nationally.



The Creative Counsel

• South Africa
• Advertising Services
• 300 - 400 Employee

• Head Of Division

  • Jul 2017 - Present

  The purpose of the job is to manage the Account to which you have been assigned to deliver all field marketing operational functions across all client accounts (internal, external, dedicated or syndicated). Manage the client(s) relationship(s) on a regional level. Actively seek new business opportunities. Service Level Agreements - manage the total strategic activity within your account against the respective clients SLA’s. SOW – ensure clear SOW in place with the client that is signed off and adhered to. Financial – responsible to ensure accurate budgeting & forecasting and delivery against agreed revenue commitments. Financial – monthly sessions with the client to sign off the monthly accounts. Financial – responsible to ensure the required documentation is correctly captured with client and pay dates are adhered to. Cycle Objectives - translate client operational requirements into execution strategies – engage with Head of Regions & Systems Head to align system & processes. Client Relationships - maintain visible productive relationships with all clients & stakeholders (internal, external & 3rd party). Regular sessions with Future force Head of Regions to ensure total alignment. Quality Assurance - compliance checks within the field driving call quality process is in line with Client requirements Reports – produce weekly, monthly & adhoc client & internal reports (client, internal & 3rd party). Project Management – manage all projects within your account. Current focus is managing the field sales team in rolling out Vodacom Fibre To The Home Nationally. Show less

• County Manager

  • Feb 2016 - Jul 2017

  Role purpose: Manage a team that is responsible for the market share intelligence, revenue, net promoter score, postpaid and prepaid connections, relevant business objectives and customer experience in a county area as defined by Vodacom. Key accountabilities and decision ownership Develop and implement a county strategy and business plans across all channels Manage a team of FSC’s to deliver on targets – revenue, connections, value added services sales and market share and other relevant business objectives as required.. Drive revenue and customer growth in key segments, Youth, Mass and HVC based on county profile and opportunity Grow revenue by managing churn, upgrades, customer spend and new connections Grow Vodacom’s customer base and market leadership in all channels Promote a positive NPS score by managing team’s activities towards having positive emotional and perceived value contribution to the customers Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI Ensure A&R in line with budget forecasts and estimates with respect to contract acquisition and retention spend; and average A&R across channels Manage county publicity budget. Maintain relationships with local stakeholders Manage the channel and distribution Show less

• National Key Account Manager

  • Oct 2013 - Jan 2016

  The purpose of the job is to manage the Account to which you have been assigned to deliver all field marketing operational functions across all client accounts (internal, external, dedicated or syndicated). Manage the client(s) relationship(s) on a regional level. Actively seek new business opportunities. Service Level Agreements - manage the total strategic activity within your account against the respective clients SLA’s. SOW – ensure clear SOW in place with the client that is signed off and adhered to. Financial – responsible to ensure accurate budgeting & forecasting and delivery against agreed revenue commitments. Financial – monthly sessions with the client to sign off the monthly accounts. Financial – responsible to ensure the required documentation is correctly captured with client and pay dates are adhered to. Cycle Objectives - translate client operational requirements into execution strategies – engage with Head of Regions & Systems Head to align system & processes. Client Relationships - maintain visible productive relationships with all clients & stakeholders (internal, external & 3rd party). Regular sessions with Future force Head of Regions to ensure total alignment. Quality Assurance - compliance checks within the field driving call quality process is in line with Client requirements Reports – produce weekly, monthly & adhoc client & internal reports (client, internal & 3rd party). Project Management – manage all projects within your account. Show less



Quest Staffing Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• NATIONAL OPERATIONS MANAGER

  • Jun 2012 - Dec 2013

  "ADVANCING CAREERS / ENABLING BUSINESS" We Offer The Following Services: > Perm Staffing > Flexible Staffing > Contract Staffing > Outsourcing Payroll > Skills Development > Field Services > Response Handling "ADVANCING CAREERS / ENABLING BUSINESS" We Offer The Following Services: > Perm Staffing > Flexible Staffing > Contract Staffing > Outsourcing Payroll > Skills Development > Field Services > Response Handling

• SENIOR SERVICE DELIVERY MANAGER

  • Jun 2007 - Sep 2010

  We do Outsourcing and recruitement for any business We do Outsourcing and recruitement for any business



Beyond Outsourcing

• Human Resources

• Vodacom Account Director

  • Oct 2006 - Aug 2007

  This position will report to directly to the CEO. Responsibilities Managing the Vodacom account on a National basis. Responsible for managing and motivating a highly professional team that ensures the achievement of the client's contract deliverables within these environments. Managing the client and adhere to a proofed budget. Responsible to increase productivity and performance of a total staff complement of a 150 employees on the Vodacom Account. 100% of problems arising resolved. Compilation of all daily, weekly and monthly statistical information relating to the ambit of your job description Ensure HR Admin Database is kept up to date. This individual will be responsible for managing a team of RE ensuring they adhere to the following business rules: Call Management 100% accurate call diaries loaded for teams against the agreed business rules. Have Field Accompaniment diary loaded against the agreed business rules. Meet specific in-call objectives and targets against the agreed business rules. Have meeting diary loaded against agreed business rules. Follow all company policies and procedures. Execution 100% achievement of all targets and deadlines as per the agreed contract deliverables. Project Management 100% completion of all projects within budget and by due dates. Problem Solving 100% of all problems must be resolved within agreed time frame with 0% of problems recurring. Competitive Analysis Ensure Teams capitalize on all opportunities available for the client to reflect dominant presence over above competitors. Arm the Client with information to allow them the edge. Knowledge Ensure all teams are up to date and well versed with all the clients and companies products at all times. Financial Management Monitor operational spend within allocated territories. Show less


Unilever
• United Kingdom
• Manufacturing
• 700 & Above Employee
• Sales Executive

  • 2006 - 2007