IT Manager

• Mar 2023 - Present

System Administrator

• Apr 2020 - Present

Help Desk Analyst

• Jan 2014 - Apr 2020

• Setup, configure and supported internal and external networks• Provide troubleshooting of IT related problems from software to hardware, such as smartphones, laptops, desktop and printers, through phone based support and an online help desk ticketing system• Manage requests from end users for service by troubleshooting, researching, tracking and providing communication through the help desk ticketing system followed by documenting proper resolutions• Prioritize and escalate requests as necessary to the appropriate staff for action• Provide onsite technical support for corporate end-users, and second level support for other help desk employees at offsite locations• Creation and termination as necessary of user accounts within Active Directory in accordance with standard operating procedures• PC repair, Installing and configuring computer systems • Develop and maintained all systems, application, security and network configurations• Assisted with the management of the NextGen, Doctalk Medical EHR environment Show less

IT Support Technician

• Mar 2013 - Dec 2013

• Use of electronic medical recording such as Acumen EHR. • Entry of patient information such as demographics, allergies, immunizations and mediation. • Effective Use of the application in a time saving manner in a busy Nephrology practice. • Travelling to dialysis unit in Northern Illinois area in inputting end stage renal disease patient information. • Helping practitioners achieving meaningful use of the Acumen EHR. • Hardware and Network Maintenance & Troubleshooting • PC repair, Installing and configuring computer systems • Oversees the day-to-day operation of computer networks including hardware/software support, and projects. • Maintains user documentation including hardware/software applications, support logs and other related information Show less

IT Administrator /System Analyst

• Jan 2009 - Dec 2012

• Anti-Virus software installation and configuration. Manual Removal of virus and worms • Producing Registers/Logs for Project related Drawings / Documents / Submittals / Correspondence and assisting staff on its implementation. • Preparing outstanding actions list and reminding all concerned to complete task allocated to them in a timely manner. • Controlling backups of the Inventory and accounting packages • Ensuring that all members of the Project including Consultants and Sub-Contractors follow Company QA and Safety Procedures and maintain high standards in both Quality and Safety. • Setting up an efficient and easy Filing System, both hard and soft copy. • Organizing Team Drawings / Technical Documents Review Sessions taking down comments to issue back to Client/Consultants. • Preparing outstanding Reports and reminding all Staff / Sub-Contractors / Consultants of pending works and ensuring that they are auctioned in a timely manner. • Direct personnel, ensure compliance to policies and procedures, and serve as client interface for document control related issues. Identifying staffing needs and provide orientation, training, development and mentoring of new employees to Document Control Management System. • Customize technical documentation of the system, design, configure and enhance coding to manage creation, approval, distribution, archiving of all controlled documents. Manuals, Procedures, Work Instructions, Temporary Works, Forms, Product Specification, Inspection Test Methods, Request for Information and much more. Show less

Guest Professor

• Nov 2008 - Jan 2009

• Hardware and Network Maintenance & Troubleshooting classes to students • Computer assembling and servicing • Installing operating systems and other packages • Network Printer installation and settings • TCP/IP settings • Maintaining the Inventory of all PCS, Printers, servers & IT Assets • Hardware and Network Maintenance & Troubleshooting classes to students • Computer assembling and servicing • Installing operating systems and other packages • Network Printer installation and settings • TCP/IP settings • Maintaining the Inventory of all PCS, Printers, servers & IT Assets

System Engineer

• Jun 2007 - Nov 2008

• Hardware and Network maintenance & troubleshooting • Computer assembling and servicing • Studying the market value, making quotes and purchasing peripherals • Installing operating systems and other packages • Networking in Windows XP, 98, 2000 & 2003 server, Win 7. • Network Printer installation and settings • TCP/IP settings • Installation and maintaining application software such as Inventory Software • Maintaining the Inventory of all PCS, Printers, servers & IT Assets Show less

Sales Engineer

• Jun 2006 - Jun 2007

• Studying the market value, making quotes and purchasing peripherals • Marketing of software and representative at the meetings with prospective clients. • Target achievement within the month • Attending Management Meetings and preparing Quotations to clients. • Selling of Microsoft, Oracle & Antivirus products. • Studying the market value, making quotes and purchasing peripherals • Marketing of software and representative at the meetings with prospective clients. • Target achievement within the month • Attending Management Meetings and preparing Quotations to clients. • Selling of Microsoft, Oracle & Antivirus products.