Experience

Adobe Workfront

• United States
• Software Development
• 200 - 300 Employee

• API/SSO/Integrations Specialist Tier II

  • Aug 2021 - Present



Instructure

• United States
• E-Learning Providers
• 700 & Above Employee

• Support Engineer & Trainer

  • May 2018 - Aug 2021

  Established and maintained client relations by providing “white-glove service” end-user Support in technology installation, configuration, troubleshooting, and maintenance. Work tickets via Salesforce for Admins, Faculty, and students and utilize the open-source API and server logs to troubleshoot the issue. Keep thorough, clear, and complete records in the ticketing system of all actions taken.Onboarded new agents and trained them in both technical knowledge of Canvas and Salesforce in addition to assessing and improving their troubleshooting ability. Kept detailed records of their progress throughout the training period and met with future supervisors to discuss their progress and offer insight into what would benefit the new hires the most.



Beans and Brews

• House Manager

  • Mar 2014 - May 2018

  Effectively managed locally owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction, clean facilities and food quality at all times. Lead a team of 10 + employees. Managed incoming calls, while handling all customer complaints/feedback professionally and promptly. Effectively managed locally owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction, clean facilities and food quality at all times. Lead a team of 10 + employees. Managed incoming calls, while handling all customer complaints/feedback professionally and promptly.