Experience

Ongage

• Israel
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Solutions Consulting / Customer Facing Product / Head of Product Documentation

  • Aug 2014 - Present

  Report directly to CEODirector of Solutions Consulting / Customer Facing Product / Head of Product Documentation (2014-2021)• Lead and manage product implementation consulting calls with medium-large/strategic existing and onboarding customers.• Work closely with the Head of CSM and Head of ISM on all strategic pre-sales and post-sales consultations.• Go to Person for complex product implementation and customer issues.• The above provides me with deep insights to product usage, customer needs, product gaps, and ideas for product enhancement that are brought to weekly meetings with the Director of Product, CEO and VP R&D. Setup Trained and Mentored Strategic Outsourced Department in India (2018-2019) • Based on a long-term business colleagueship with the owners of Stepin Solution in Ahmedabad, India, I proposed and set up 24/7 Ongage 1st and 2nd tier Support Department. • Led all training and ongoing mentoring for the first 2 years of the operation which grew into a strategic arm of Ongage. Sr. Product/UX Manager (2014-2019)• Based on my roles as Head of Support and Head of Product Consulting, provided me with in-depth knowledge of the Ongage product, our customers, their needs and usage. This enabled me to identify, and define product feature enhancements and UX (User Experience) improvements. Worked closely with VP Product, Head of Dev and CEO.• Resident Micro-Copy writer/manager and consultant during this period.In-House Marketing & Marketing Communications Consultant (2014 - 2019)• In-house marketing consultant weighing-in on marketing strategies, positioning, messaging, pricing, technical and MarTech insights to product, landscape and customer use-cases.Head of Support (2014 - Nov 2017)• Created, hired, and managed the Ongage Support department• Wrote, managed and maintained the Ongage online help and API documentation Show less

• Sr. Product & Marketing Manager

  • Sep 2011 - Aug 2014

  • Ongage is a start-up in Cyhawk Ventures and the makers of OngageConnect™. As a start-up, work at Ongage is multidisciplinary, multifaceted and highly multitasked. • Initially heavily involved in product specification, and as our 1st beta release approached I shifted to managing and overseeing our product marketing and online marketing.• Report directly to CEOPRODUCT• On the product side, I serve as an internal consultant, on product user experience aspects and features, and on occasions still lend a hand in specing a few product platform features.• Responsible for collecting, organizing and prioritizing user feature requests.• Product spec and manage the development of the Ongage website.• Product spec and manage integration of our online sales funnel with Salesforce.MARKETING• Manage and oversee the company's marketing plan• Manage and oversee media campaigns, provide weekly and periodic in-depth media reports, analyzing web traffic, lead collection and sales funnel conversion points related to this activity.• Manage, write and produce the monthly company newsletter, email marketing and email nurturing.• PR: write and distribute press releases via products like PRWeb and iReadh/PrNewire. Provide in-depth product marketing material to PR agents that the company works with.• Market Research: perform evaluations of other products in competitive landscape, managed RFI/RFP cycle for marketing research.SALES, PRE-SALES & TECHNICAL PRODUCT SUPPORT• Support the sales team as first responder to product questions, technical customer support and product feature requests.• Lend a hand in doing product demos, walk-thrus, as well as fielding inbound sales calls. Show less



Self-Employed

• Writing and Editing
• 700 & Above Employee

• Political Blogger, Op-Ed Writer, Media Analyst & Critic, Israel Advocacy & PR

  • 2013 - Present

  OWNER and BLOGGER at TEL AVIV VISTAS: http://tel-aviv-vistas.blogspot.co.il/ Political commentary and media analysis/watch, as observed from the vistas of Tel-Aviv, Israel, from a free thinking liberal-right (aka center-right/liberal conservative/neocon/classical liberal) perspective. OP-ED BLOG ARTICLES ON THE TIMES OF ISRAEL http://blogs.timesofisrael.com/author/noam-a-rotem/ OP-ED WRITER at ARUTZ SHEVA ENGLISH Link to my Op-Ed articles in English on Arutz Sheva: http://www.israelnationalnews.com/Articles/Author.aspx/1440 OP-ED WRITER at ARUTZ SHEVA HEBREW Link to my Op-Ed articles in Hebrew on Arutz Sheva: http://www.inn.co.il/Articles/Author.aspx/1344/0 HEBREW OP-ED ARTICLES PUBLISHED ON on News1 מחלקה ראשונה Links to my Op-Eds on this publication: http://www.news1.co.il/ShowTitles.aspx?FirstName=%D7%A0%D7%A2%D7%9D&LastName=%D7%A8%D7%95%D7%AA%D7%9D MEDIA WATCH & ISRAEL PR ON TWITTER https://twitter.com/noam_a_rotem OWNER, BLOGGER and CURATOR OF Hebrew-English Idiom Glossary http://hebrew-english-idioms.blogspot.co.il/ Show less



SLTD.TV (Sign Language Translation Dictionary)

• Tel Aviv Area, Israel

• Founder, Owner and CPO (Chief Product Officer)

  • Sep 2011 - Sep 2013

  Conceived and managed the development and production of SLTD.tv http://sltd.tv/ SLTD.tv was the world’s first online cross sign-language dictionary, which serves to translate from one sign-language to another. In its first (and currently only) Beta version, the website translates between American Sign Language (ASL) and Israeli Sign Language (ISL). At its inception it was the world’s first American-English to Hebrew, and Hebrew to American-English sign language translation dictionary. To read more about it, see: http://sltd.tv/about/ Show less



Cyhawk Ventures Ltd.

• Israel
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Head of Product

  • Apr 2009 - Aug 2011

  SUMMARY:Head of Xertive Product Department which provides an array of Internet, media and technology based marketing products and solutions for fellow Online media subsidiaries in the Cyhawk Ventures group.RESPONSIBILITIES INCLUDE:• Defining and managing several product roadmaps for the various subsidiaries in the group by working closely with online-advertiser operations team, marketing-operations team, sales team, marketing VPs, COO and CEO• Managing and overseeing SW engineers, Jr. product/project managers, designer as well as outsource developers, translators, copywriters, and graphic artists• Identifying customer requirements and priorities and translating them into new products and feature enhancments to existing products• Managing project lifecycle and milestone schedule• Product list included: online campaign performance analytical system, mailing platform, affiliate marketing platform, CMS, promotional web-sites, ad servers, ad networks and DSPROLE ENTAILS and or REQUIRES• Agility to perform effective multi-tasking, act as point of contact for all product related issues, provide on the fly work-arounds along with short, mid, and long-term solutions• Asking questions, listening, facilitating meetings, discussions and arbitrating decisions• Lead/facilitate product brainstorming meetings to identify feature sets and requirements.• High level communication skills both spoken and written• The ability to smoothly bridge communication between technical and non-technical teams• A good sense of technology, business, UI and bottom-line value benefits Show less

• Product/Project Manager

  • Mar 2008 - Apr 2009

  JUL 2008 - APR 2009: Sr. PRODUCT and PROJECT MANAGER for Jottix Media: • Responsible for overseeing, initiating, researching and providing most all product needs and product road map for Jottix Media, a Media Agency and fellow subsidiary in CYHAWK groupMAR 2008 - JUL2008: PRODUCT MANAGER• Project and Product Managed Solutions for the Email Delivery Team• Conducted in-depth research and managed RFI cycle regarding Web Analytic solutions • Performed in-depth in-house product need analysis of Media department as basis for defining, prioritizing and specing the next generation of features, tools and products to best serve the media department's online media operation needs Show less



GROW

• Israel
• Marketing Services
• 100 - 200 Employee

• Sr. Assocciate, Project/Product Manager, IT Marketing Analyst & Consultant

  • Apr 2005 - Jan 2008

  • PRODUCT MANAGER for Web Product: help mold idea into a detailed product specification and UI spec. Managed development, graphical UI, undertook QA, lead initial launch, online marketing, advertising • PROJECT MANAGER of Content Management System, for local media group: researched leading CM solutions. Composed RFI & RFP. Managed RFP process till selection of final solution provider. Researched, managed and wrote product specification for tailored FatWire CMS implementation, provided to solution integrator, for the editorial publishing needs of the media group. Wrote user guide. • MARKETING RESEARCH, ANALYSIS and CONSULTING: researched and wrote marketing plans, business briefs, corporate presentations for a wide range of IT start-ups, including: digital signatures, travel, dieting app, business performance, signal intelligence Show less



The Trendlines Group

• Marketing Analyst and Consultant

  • Sep 2004 - Apr 2005

  • Freelance marketing consultant and analyst: provided marketing analysis, research and communications services • Provided Project Management and Copywriting—in a series of projects, creating brochures, products sheets and a white paper for RADVISION (a leading Israeli Telecom firm), in the areas of VoIP, 3G and Videoconferencing technologies. • Researched, compiled and wrote a business plan for an Israeli startup in the area industrial printing. • Freelance marketing consultant and analyst: provided marketing analysis, research and communications services • Provided Project Management and Copywriting—in a series of projects, creating brochures, products sheets and a white paper for RADVISION (a leading Israeli Telecom firm), in the areas of VoIP, 3G and Videoconferencing technologies. • Researched, compiled and wrote a business plan for an Israeli startup in the area industrial printing.



OnMobile Live, Inc.

• United States
• Wireless Services
• 1 - 100 Employee

• Product Specialist (Pre-Sales), Sr. Engineer, Project leader, Team leader

  • Jan 1999 - Dec 2003

  • Product Pre-Sales Eng. (01/02-11/03): Supported international partners and pre-sale clients in applications development, installations, configurations, trouble-shooting • Sr. Application Engineer, Project leader and Product Specialist (01/01-01/02): Designed and programmed prototype VXML generator. Programmed and developed front-end software configuration tool for NMS Hearsay Product in PHP & Perl. Other Projects in Java & C++. • Team leader, Sr. Application Engineer, Web programmer (01/99-12/00): Lead programming and development of the Shoutmail web application site, a Web-based Email, with remote voice access capabilities. Lead UI design in collaboration with product management. Site developed using OO Perl, MySql and Apache Servers running on Linux. Other technologies included: IMAP, sendmail, TCP/IP sockets, HTTP, JavaScript, HTML, CSS, Java and C++. Other responsibilities included training and assisting Web programming team, daily meetings with QA and product management Show less



LIVE PICTURE INC.

• Software Engineer, Web Programmer/Developer

  • Oct 1997 - Dec 1998

  • Primary responsibilities included development of web-based GUI Admin Tool for the Live Picture Image Server. • Other responsibilities included installations, working with the Japanese office on localization issues, training and full coordination with QA and product management. • Primary responsibilities included development of web-based GUI Admin Tool for the Live Picture Image Server. • Other responsibilities included installations, working with the Japanese office on localization issues, training and full coordination with QA and product management.



New Dimension Software

• Software Development
• 1 - 100 Employee

• Sr. Software Engineer

  • Oct 1996 - Oct 1997

  SUMMARY • Developed cross-platform, document management server product, used in banking industry • Object Oriented Design was used in all phases of code design • Development was implemented w/C++ and included the usage of STL and multi-threading Position also Entailed: • Weekly phone and written correspondences with international technical-sales teams • International business travel for pre-sale installs • Organizing, compiling and presenting training courses for international technical sales teams Show less



ibi | Information Builders

• United States
• Software Development
• 500 - 600 Employee

• Project Leader, Sr. Systems programmer

  • Oct 1987 - Jun 1996