level 1 systems engineer

• Feb 2022 - Present

Field Engineer

• Oct 2021 - Present

IT subcontractor

• Aug 2002 - Present

Work independently and with a team in the field for vendors affiliated with workmarket.com and fieldnation.com. Provide high-end troubleshooting, services and repair. Service desktops, laptops, televisions, tablets and some medical carts. Also provide some installation services, Work independently and with a team in the field for vendors affiliated with workmarket.com and fieldnation.com. Provide high-end troubleshooting, services and repair. Service desktops, laptops, televisions, tablets and some medical carts. Also provide some installation services,

Dell Technician

• Aug 2020 - Mar 2021

Perform troubleshooting and diagnosis of hardware related issues, order parts, install and confirm proper functionality. Perform troubleshooting and diagnosis of hardware related issues, order parts, install and confirm proper functionality.

Certified Account Counsellor

• Feb 2019 - Aug 2020

Working with referred accounts from hospitals with the aim of enrolling the un-insured with new York State's Medicaid. Telephone screening and internet based application processes as well as hospital visits. Working with referred accounts from hospitals with the aim of enrolling the un-insured with new York State's Medicaid. Telephone screening and internet based application processes as well as hospital visits.

Wireless Store Manager

• Oct 2017 - Jan 2019

Recruit, hire and train new sales associates, conduct performance management, audit timecards, provide daily training and support, meet and exceed sales goals, conduct inventories, merchandising and pricing. Recruit, hire and train new sales associates, conduct performance management, audit timecards, provide daily training and support, meet and exceed sales goals, conduct inventories, merchandising and pricing.

Field Service Technician

• Nov 2011 - Nov 2012

Handled in-warranty hardware repair of Dell and Lenovo desktops, laptops, tablets, and all-in-ones As a Dell-Certified Systems Expert (DCSE), earned a total of 28 certifications. Territory included Putnam, Dutchess, Orange, Ulster, and Sullivan counties, covering schools, businesses, police departments, army, and consumer accounts. Responsibilities included providing top-notch customer support, contacting customers to establish time of service, executing the replacement of hardware (LCD screens, motherboards, etc.) as needed, completing all required documentation, and returning all defective parts. Show less