Experience

Replayz

• Canada
• Software Development
• 1 - 100 Employee

• Customer Advocate Manager/Account Coordinator

  • Jul 2021 - Present

• Customer Advocate Manager

  • Dec 2020 - Jul 2021

• Sales Support

  • May 2019 - Dec 2020

  •Written communication skills developed by summarizing feedback for hundreds of sales calls with strong attention to detail •Listening skills advanced by watching and recording hours of sales calls to improve client sales interactions •Gained valuable insights on sales tactics by listening to hundreds of hours of feedback given to experienced sellers by an expert



Sport Chek

• Canada
• Sporting Goods Manufacturing
• 700 & Above Employee

• Footwear Advisor

  • May 2019 - Oct 2019

  •Provided excellent customer service which was recognized by receiving a score of 87% from a mystery shopper •Strong multitasking skills enhanced by consistently helping multiple customers at the same time •Effectively worked as a team to consistently achieve sales goals •Provided excellent customer service which was recognized by receiving a score of 87% from a mystery shopper •Strong multitasking skills enhanced by consistently helping multiple customers at the same time •Effectively worked as a team to consistently achieve sales goals



Pro Hockey Life Sporting Goods Inc.

• Canada
• Retail
• 100 - 200 Employee

• Sales Associate

  • Sep 2016 - Aug 2018

  •Provided excellent customer service by effectively communicating with every customer to ensure they were happy with their experience in the store •Planned and rearranged sections of the store with great attention to detail to enhance customer experience •Multiple tasks performed including sharpening skates, selling equipment, and performing cash transactions •Mentored newer employees to help them… Show more •Provided excellent customer service by effectively communicating with every customer to ensure they were happy with their experience in the store •Planned and rearranged sections of the store with great attention to detail to enhance customer experience •Multiple tasks performed including sharpening skates, selling equipment, and performing cash transactions •Mentored newer employees to help them feel more comfortable and excel at the job Show less •Provided excellent customer service by effectively communicating with every customer to ensure they were happy with their experience in the store •Planned and rearranged sections of the store with great attention to detail to enhance customer experience •Multiple tasks performed including sharpening skates, selling equipment, and performing cash transactions •Mentored newer employees to help them… Show more •Provided excellent customer service by effectively communicating with every customer to ensure they were happy with their experience in the store •Planned and rearranged sections of the store with great attention to detail to enhance customer experience •Multiple tasks performed including sharpening skates, selling equipment, and performing cash transactions •Mentored newer employees to help them feel more comfortable and excel at the job Show less



McDonald's

• 1 - 100 Employee

• Crew Member

  • Jun 2014 - Jun 2016

  •Prepared accurate orders with great attention to detail so that customers were fully satisfied •Multitasking skills formed by cooking food while preparing orders so that customers received prompt service •Communicated effectively with other employees to ensure that food was made efficiently •Prepared accurate orders with great attention to detail so that customers were fully satisfied •Multitasking skills formed by cooking food while preparing orders so that customers received prompt service •Communicated effectively with other employees to ensure that food was made efficiently