Experience

AAA Marketing Services, LLC

• United States
• Insurance
• 1 - 100 Employee

• Marketing Director

  • Dec 2021 - Present

  Hendersonville, North Carolina, United States



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Assistant Ticket Manager

  • May 2017 - Dec 2021

  Ann Arbor, MI



Miami University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Ticket Operations

  • Jul 2016 - May 2017

  Oxford, Ohio • Oversaw all ticketing responsibilities for Miami’s volleyball and men’s/women’s basketball teams • Created detailed invoices for athletic events • Used Spectra ticketing software to build and set up multiple sport seasons • Hired, trained and supervised twenty-one Miami students that serve as Ticket Office Assistants • Printed and distributed season and single-game tickets for all five ticketed sports • Reconciled home athletic events • Administered complimentary ticket… Show more • Oversaw all ticketing responsibilities for Miami’s volleyball and men’s/women’s basketball teams • Created detailed invoices for athletic events • Used Spectra ticketing software to build and set up multiple sport seasons • Hired, trained and supervised twenty-one Miami students that serve as Ticket Office Assistants • Printed and distributed season and single-game tickets for all five ticketed sports • Reconciled home athletic events • Administered complimentary ticket pass lists at home and away football games • Provided customer service to Miami fans through face-to-face interactions, email and phone calls • Generated detailed reports for Red & White Club and Aspire sales team • Managed eVenue and PAC7 layout and uploads • Built informational packets for on-sales and promotions for Ticket Office Assistants and sales team • Created emails to send to students, season ticket holders and single-game purchasers through PACmail • Assisted with preparations of daily bank deposits and credit card processing for athletic and box office events Show less

• Ticket Office Intern

  • Dec 2015 - Jul 2016

  Ann Arbor, MI - Assisted ticket managers with creating the 2016 women’s lacrosse season - Served as ticket office supervisor at a variety of sporting events - Collected and processed the payment of donations to the athletic department - Contributed to mass mailings efforts for season ticket holders - Provided support to fans through email, phone calls, and window interactions - Planned and reconciled multiple sporting events - Experienced with Spectra ticketing software - Prepared… Show more - Assisted ticket managers with creating the 2016 women’s lacrosse season - Served as ticket office supervisor at a variety of sporting events - Collected and processed the payment of donations to the athletic department - Contributed to mass mailings efforts for season ticket holders - Provided support to fans through email, phone calls, and window interactions - Planned and reconciled multiple sporting events - Experienced with Spectra ticketing software - Prepared bank deposits Show less



Atlanta Braves

• United States
• Spectator Sports
• 700 & Above Employee

• Ticket Fulfillment Specialist

  • May 2015 - Oct 2015

  Atlanta, Georgia - Served as ticket seller and will call “tracer” on game days - Proficient with Ticketmaster Archtics and Host software - Filled and distributed theme park, group, and accessible seating tickets - Processed payments for Ticket Sales on a regular basis using Ticketmaster Archtics - Provided troubleshooting for game-day staff - Assisted fans needing accessible seating through the ADA phone line and email - Gained exposure to new digital ticketing platforms - Balanced game… Show more - Served as ticket seller and will call “tracer” on game days - Proficient with Ticketmaster Archtics and Host software - Filled and distributed theme park, group, and accessible seating tickets - Processed payments for Ticket Sales on a regular basis using Ticketmaster Archtics - Provided troubleshooting for game-day staff - Assisted fans needing accessible seating through the ADA phone line and email - Gained exposure to new digital ticketing platforms - Balanced game day sellers’ money Show less



Delk's Army Navy Surplus

• Manager Trainee

  • Jun 2011 - May 2015

  Asheboro, NC - Served customers on a daily basis - Handled cash receipts and made daily bank deposits - Represented the company at multiple trade shows - Assisted management with marketing efforts toward new populations - Designed the 2015 edition of company logo shirts - Discussed and presented to management the potential of using social media and online sales to expand the company’s reach - Performed various other administrative duties as needed



High Point-Thomasville HiToms

• Director of Sales and Ticketing

  • May 2014 - Jul 2014

  Thomasville, NC - Completed over 250 cold calls regarding group sales to local churches and civic groups, with 8% success rate - Supervised all activities related to ticketing and group sales for the 2014 season - Planned and managed the execution of all group sales events including parties and corporate events - Served as a primary contact between fans and upper management - Successfully set up and trained all staff on new POS system with inventory tracking - Provided IT support for network… Show more - Completed over 250 cold calls regarding group sales to local churches and civic groups, with 8% success rate - Supervised all activities related to ticketing and group sales for the 2014 season - Planned and managed the execution of all group sales events including parties and corporate events - Served as a primary contact between fans and upper management - Successfully set up and trained all staff on new POS system with inventory tracking - Provided IT support for network, POS issues, and Microsoft Office Suite - Lead the operations of multiple baseball games - Represented the HiToms organization at community engagement events - Promoted the HiToms organization through various grassroots marketing efforts Show less



College of Natural Resources at North Carolina State University

• Co-Coordinator of College of Natural Resources Student Ambassadors

  • Jan 2013 - May 2014

  Raleigh, North Carolina - Marketed the College of Natural Resources to potential incoming students and families - Planned and executed three day retreat to create a positive team environment between ambassadors and staff members - Contacted accepted students to discuss the college’s upcoming events and to answer any questions - Generated engaging lesson plans for multiple week training sessions for new ambassadors - Constructed multiple community service and social events for Ambassadors - Coordinated… Show more - Marketed the College of Natural Resources to potential incoming students and families - Planned and executed three day retreat to create a positive team environment between ambassadors and staff members - Contacted accepted students to discuss the college’s upcoming events and to answer any questions - Generated engaging lesson plans for multiple week training sessions for new ambassadors - Constructed multiple community service and social events for Ambassadors - Coordinated the College of Natural Resources’ presence in campus-wide events - Produced promotional items for Ambassador sponsored events - Conducted interviews to select new co-coordinators Show less