Experience

Firstmark Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Information Security Analyst

  • Jan 2022 - Jun 2022

  San Antonio, Texas, United States As the direct report to the Chief Risk Officer, I facilitated the evaluation, integration, and deployment of new information and data security technology tools and policies across all infrastructure and enterprise system components. Establish information security policy for various processes, ensure the successful application of policy to the infrastructure, and manage internal and external audits to certify ongoing compliance with federal, state, and local… Show more As the direct report to the Chief Risk Officer, I facilitated the evaluation, integration, and deployment of new information and data security technology tools and policies across all infrastructure and enterprise system components. Establish information security policy for various processes, ensure the successful application of policy to the infrastructure, and manage internal and external audits to certify ongoing compliance with federal, state, and local regulations. The daily "eyes and ears" for the Chief Risk Officer, ensuring all security functions perform according to Firstmark policies, procedures, and guidelines.

• Information Support Specialist

  • Jun 2021 - Jan 2022

  United States Consulted with IT managers and other departments as required on best practices and IT support for employees. Provided IT assistance to staff and customers with proficiency in Active Directory and Microsoft Office. Trained end-users on hardware functionality and software programs. Resolved logged errors in a timely manner. Monitored hardware, software, and system performance metrics while simultaneously learning to recognize patterns and innovate solutions to reoccurring or new issues… Show more Consulted with IT managers and other departments as required on best practices and IT support for employees. Provided IT assistance to staff and customers with proficiency in Active Directory and Microsoft Office. Trained end-users on hardware functionality and software programs. Resolved logged errors in a timely manner. Monitored hardware, software, and system performance metrics while simultaneously learning to recognize patterns and innovate solutions to reoccurring or new issues. Updated computer software as well as upgraded hardware and systems. Maintained databases and ensured system security by collaborating with other departments to identify and cultivate solutions. Documented processes and performing diagnostic tests. Kept track of technological advancements and trends in IT support. I worked in this position full-time while attending college to gain my Cyber Intelligence bachelors degree.

• Cybersecurity Analyst Intern

  • Apr 2021 - Jun 2021

• Product Development Intern

  • Dec 2020 - Apr 2021

  San Antonio, Texas, United States