Experience

Workato

• United States
• Software Development
• 700 & Above Employee

• Technical Writing Intern

  • Oct 2023 - Present

  • Assisting the Documentation Team in creating clear and informative content that educates users on Workato’s features and functionality • Collaborating with engineers, product managers, and other team members to gather functional details and obtain technical reviews for documentation • Participating in team initiatives to establish style and process guidelines for documentation creation • Assisting the Documentation Team in creating clear and informative content that educates users on Workato’s features and functionality • Collaborating with engineers, product managers, and other team members to gather functional details and obtain technical reviews for documentation • Participating in team initiatives to establish style and process guidelines for documentation creation



Snyk

• United States
• Computer and Network Security
• 700 & Above Employee

• Documentation & User Content Intern

  • Jun 2023 - Aug 2023

  • Originated an in-depth research project focused on enterprise adoption, diving deep into APIs, User Roles & Permissions, Integrations, and Snyk limitations to identify and address key pain points and knowledge gaps • Collaborated closely with Developer Education, Customer Experience teams, and Technical Sales Managers (TSMs) to boost user understanding and product adoption, resulting in a unified onboarding experience • Synthesized and transformed enterprise customer feedback and TSM… Show more • Originated an in-depth research project focused on enterprise adoption, diving deep into APIs, User Roles & Permissions, Integrations, and Snyk limitations to identify and address key pain points and knowledge gaps • Collaborated closely with Developer Education, Customer Experience teams, and Technical Sales Managers (TSMs) to boost user understanding and product adoption, resulting in a unified onboarding experience • Synthesized and transformed enterprise customer feedback and TSM resources into user-centric documentation, such as guides, scripts, and content proposals, tailored to the specific enterprise challenges • Designed and executed an automated sync between user documentation and GitHub repositories, enhancing content update efficiency and ensuring consistent user experiences across multiple platforms • Presented the culmination of research findings and content innovations to the entire R&D department, influencing user-focused company strategies and amplifying customer satisfaction Show less • Originated an in-depth research project focused on enterprise adoption, diving deep into APIs, User Roles & Permissions, Integrations, and Snyk limitations to identify and address key pain points and knowledge gaps • Collaborated closely with Developer Education, Customer Experience teams, and Technical Sales Managers (TSMs) to boost user understanding and product adoption, resulting in a unified onboarding experience • Synthesized and transformed enterprise customer feedback and TSM… Show more • Originated an in-depth research project focused on enterprise adoption, diving deep into APIs, User Roles & Permissions, Integrations, and Snyk limitations to identify and address key pain points and knowledge gaps • Collaborated closely with Developer Education, Customer Experience teams, and Technical Sales Managers (TSMs) to boost user understanding and product adoption, resulting in a unified onboarding experience • Synthesized and transformed enterprise customer feedback and TSM resources into user-centric documentation, such as guides, scripts, and content proposals, tailored to the specific enterprise challenges • Designed and executed an automated sync between user documentation and GitHub repositories, enhancing content update efficiency and ensuring consistent user experiences across multiple platforms • Presented the culmination of research findings and content innovations to the entire R&D department, influencing user-focused company strategies and amplifying customer satisfaction Show less



Immuta

• United States
• Software Development
• 100 - 200 Employee

• Writing & Instructional Design Intern

  • May 2022 - Aug 2022

  • Collaborated with software engineers, product managers, and executives to write preliminary descriptions of software features to transform into formal documentation using GitHub and Jira. • Designed training materials for employee enablement in Immuta’s management system. • Copy-edited and revised Immuta’s documentation site using Visual Studio Code. • Described complicated technical concepts, planned projects, and updated screenshots. • Recreated instances of data access and… Show more • Collaborated with software engineers, product managers, and executives to write preliminary descriptions of software features to transform into formal documentation using GitHub and Jira. • Designed training materials for employee enablement in Immuta’s management system. • Copy-edited and revised Immuta’s documentation site using Visual Studio Code. • Described complicated technical concepts, planned projects, and updated screenshots. • Recreated instances of data access and policies using the Immuta console. Show less • Collaborated with software engineers, product managers, and executives to write preliminary descriptions of software features to transform into formal documentation using GitHub and Jira. • Designed training materials for employee enablement in Immuta’s management system. • Copy-edited and revised Immuta’s documentation site using Visual Studio Code. • Described complicated technical concepts, planned projects, and updated screenshots. • Recreated instances of data access and… Show more • Collaborated with software engineers, product managers, and executives to write preliminary descriptions of software features to transform into formal documentation using GitHub and Jira. • Designed training materials for employee enablement in Immuta’s management system. • Copy-edited and revised Immuta’s documentation site using Visual Studio Code. • Described complicated technical concepts, planned projects, and updated screenshots. • Recreated instances of data access and policies using the Immuta console. Show less



spam app

• Internet Publishing
• 1 - 100 Employee

• Marketing Intern

  • Jun 2021 - Dec 2021

  • Managed online marketing strategies such as promotions, viral campaigns, and social media engagement to successfully meet marketing objectives. • Contributed to brainstorming meetings to develop marketing ideas for collateral and digital content in new software. • Worked closely with developers to improve application architecture and graphic designs for optimal visibility and user satisfaction. • Managed online marketing strategies such as promotions, viral campaigns, and social media engagement to successfully meet marketing objectives. • Contributed to brainstorming meetings to develop marketing ideas for collateral and digital content in new software. • Worked closely with developers to improve application architecture and graphic designs for optimal visibility and user satisfaction.



Noela Chocolate

• United States
• Food and Beverage Services

• Assistant Manager/Digital Marketing Coordinator

  • Jul 2017 - Dec 2021

  • Directed and maintained business operations overseeing a team of individuals. • Addressed customer service concerns, resolving issues and building strong brand loyalty. • Created digital flows from incoming orders to recipient communication to shipping to customer satisfaction. • Managed product updates, pricing and descriptions on the company website, and gained interpersonal leadership and time management skills over 4 years. • Calculated sales and budget reports using… Show more • Directed and maintained business operations overseeing a team of individuals. • Addressed customer service concerns, resolving issues and building strong brand loyalty. • Created digital flows from incoming orders to recipient communication to shipping to customer satisfaction. • Managed product updates, pricing and descriptions on the company website, and gained interpersonal leadership and time management skills over 4 years. • Calculated sales and budget reports using formula functions & pivot tables. • Exceeded consumer sales targets by over 12% during retail season in Fall 2021. Show less • Directed and maintained business operations overseeing a team of individuals. • Addressed customer service concerns, resolving issues and building strong brand loyalty. • Created digital flows from incoming orders to recipient communication to shipping to customer satisfaction. • Managed product updates, pricing and descriptions on the company website, and gained interpersonal leadership and time management skills over 4 years. • Calculated sales and budget reports using… Show more • Directed and maintained business operations overseeing a team of individuals. • Addressed customer service concerns, resolving issues and building strong brand loyalty. • Created digital flows from incoming orders to recipient communication to shipping to customer satisfaction. • Managed product updates, pricing and descriptions on the company website, and gained interpersonal leadership and time management skills over 4 years. • Calculated sales and budget reports using formula functions & pivot tables. • Exceeded consumer sales targets by over 12% during retail season in Fall 2021. Show less