Senior Manager, Business Management, Organizational Change Management, & Strategy Practice Lead

• May 2023 - Present

Panorama Consulting Group is an independent, niche consulting firm specializing in business transformation and ERP system implementations for mid-to large-sized private-and public-sector organizations worldwide. One-hundred percent technology agnostic and independent of vendor affiliation, Panorama offers a phased, top-down strategic alignment approach and a bottom-up tactical approach, enabling each client to achieve its unique business transformation objectives by transforming its people, processes, and technology. Panorama’s services include ERP Selection, ERP Implementation, ERP Contract Negotiation, ERP University, Digital Strategy, Technology Assessment, Change Management, Human Capital Management, Business Process Management, M&A Integration, Turnaround Analysis, Crisis Management, Financial Restructuring, Operational Restructuring, Project Auditing & Recovery and Software Expert Witness Testimony. More information can be found here: https://www.panorama-consulting.com/. Show less

Consulting Business & Operations Manager, Professional Services

• Jun 2022 - May 2023

-Cross-Practice Manager and Executive Leader for the Professional Services Consulting Practice -Foster and grow Professional Services practice culture, career management, professional development, and employee engagement -Develop, own, and manage the present and future strategic direction for the consulting practice across multiple teams, technologies, and business sectors -Use industry and market trends to define service offerings and sales enablement evolution -Manage practice financials and business suite utilizing financial analyses, portfolio management, and people management practices -Assess and refine business drivers to grow the client base partnering with the Sales practice to modernize offerings collateral and selling tactics -Continuous enhancement and evolution of solution frameworks, methodologies, and tools to support present core capabilities and future scaling opportunities and needs -Lead and/or support elements of the sales process including the creation of proposals, pitches, and presentations, SOWs, and contract management -Facilitate client engagement meetings and presentations to drive business development opportunities with current and potential clients -Support delivery teams and activities across the Professional Services practice -Develop and evangelize client delivery best practices, methodologies, and toolsets Show less

Senior Manager - Cloud Strategic Services

• Dec 2021 - Jun 2022

Engagement Manager - Practice Leadership

• Mar 2021 - Jun 2022

-Senior business leader in the Microsoft Business Unit (MBU) delivering Enterprise-level Cloud, Modern Workplace, and Security business transformation service offerings -Manage and mentor practice associates in both project management and organizational change management disciplines-32 Direct Reports-Lead project and adoption change management practice and drive internal standardization and process. Responsible for the development of ACM sales offerings and management of resources, career development, and continuous process improvements -Responsible for defining project scope (technical and functional), proposal development, driving creation and review of scopes of work, and contractual negotiations through the cradle phase-Lead engagement preparation and development of briefing documents and presentations with sales leads and account executives-Provide leadership oversight and guidance of delivery teams including project management and technical workstreams throughout the engagement lifecycle acting as the escalation point for both internal teams and the client ensuring successful delivery -Manage multiple strategic accounts and portfolios simultaneously while proactively mitigating and managing critical escalations and at-risk accounts-Monitor consultants and overall project team performance while owning the client relationship at the Executive level-Provide technical oversight on the Microsoft Technology Stack in relevant areas of expertise-Own client invoicing, billing, and contractual obligations across Modern Workplace accounts -Grow client relationships through managing the CX journey, forming their Digital Transformation roadmap, and manage their success factors-Provide leadership, mentorship, and coaching of practice associates helping to accelerate professional development and cultivate high-performance across the practice-Created CoreConnection program including both onboarding and small-group management/coaching Show less

Lead Digital Workplace Project Manager, PMO

• Jul 2019 - Mar 2021

-Execution of key Digital Workplace Projects: Building, leading and delivering Microsoft Business Solutions projects with the appropriate audiences to provide and capture clear insights, processes, and actions that lead to consistent improvement of business operations and business success -Projects & Programs Lead specializing in Modern Workplace technologies in the Microsoft stack, specifically focusing on Microsoft365 and Azure. -Administrator of Agile, Waterfall, and Scrum Design Delivery collaborating cross-departmentally with Engineering, QA, Business Analysts, and Consultants. Active change leader to develop new services and operational approaches -Change Management Program Structure Lead: Creation and standardization of CMaaS offerings actively selling and scoping projects. Structured program in 6 months achieving 15 initial client projects -Defining and understanding of scope of work (services and value provided) and contractual engagements (Fixed Fee, T&M, Turnkey) -SOW & WBS Creation (Pursuit Management) -Manage project budget, timeline, resourcing, and delivery -Collaborate with consultants to define system and client requirements based on area-specific requirements and making sure delivery teams are setup for success. Able to assess root cause analysis for challenges/ roadblocks and leverage change management concepts to increase adoption. -Review and conduct service delivery to drive quality and improvement. Ensure escalations are managed efficiently and effectively by internal and external teams. -Realize service improvements and provider of input for new services: Create and nurture relationships and workflows that improve upon current state processes for continued client relationship growth, able to represent the value and business requirements for the improvements and prioritize against other opportunities -Coach, Mentor, and Manager -One Valorem Executive Council Appointed Member -Customer Experience Competency Center Lead Show less

Boys Basketball Coach

• Aug 2018 - Oct 2019

Boys basketball coach at the High School level for Lincoln College Prep Academy. -On Court Coaching -Fundraising -Gameplanning Boys basketball coach at the High School level for Lincoln College Prep Academy. -On Court Coaching -Fundraising -Gameplanning

Client Solutions Advisor - Delivery Management

• Apr 2018 - Oct 2019

-Lead project manager and SME managing TractManager solutions and provider of Best Practice recommendations and workflow creation for department and C-Suite level -Leads and delivers projects including deliverables, meetings, financials, and creation of scope of work and contracts -Subject Matter expert for all aspects of the software and service solutions offerings -Leader in database optimization and manager of client processes -Responsible for on-site travel, presentations, and client documentation -Active in training and education for client improvement and adoption -Management of between 6-10 projects at one time with management of Analyst Team(s) -Process Improvement Leader with extensive duties in client Gap Analysis and Risk Evaluation -Team lead (5 Direct Reports) Show less

Senior Revenue Cycle Consultant

• Jan 2016 - Apr 2018

-HFMA Certified Revenue Cycle consultant in the Patient Access space developing EHR technology -Subject Matter Expert in Cerner Millennium Registration & Scheduling (Win32 & CPM) -Coordinated project level activities for Revenue Cycle solutions pertaining to classified Government level project engagements -Knowledge leader and trainer of groups 250+ -Experience with projects ranging from 50k-750mm+ holding active Government clearance -Management of client relationships and driving internal process improvement and change management procedures -Leader of technical and functional knowledge transfer and training for new associates and continuing career education Show less

Head Basketball Coach/Assistant Program Manager

• Aug 2013 - Aug 2017

Responsibilities Include: -Head Coach for 11U, 12U, 13U, 14U, 15U, and High School Teams -Assistant Program Manager -Player development and skill assessment -Recruiting practices Responsibilities Include: -Head Coach for 11U, 12U, 13U, 14U, 15U, and High School Teams -Assistant Program Manager -Player development and skill assessment -Recruiting practices

Assistant Men's Basketball Coach; Junior Varsity Head Coach

• Jan 2015 - Dec 2015

-Head Coach of Junior Varsity team -Recruiting -Game Prep. & Scouting -Post play development -Defensive development -Head Coach of Junior Varsity team -Recruiting -Game Prep. & Scouting -Post play development -Defensive development

Human Resources Business Partner

• Aug 2013 - Aug 2014

Responsibilities Include: -Manager of preparation for open enrollment period research for all benefit levels and types -Affordable Care Act subject matter expert utilized for navigation of new and developing policies in an effort to modernize and update existing human resources department understanding and structure -Strategic producer of competitive analysis, research, and production in strategic market and product areas -Web Strategy & Analysis -Onboarding Program Development including LMS Setup and Delivery of Training Courses Show less

Junior Varsity Head Basketball Coach

• Nov 2012 - Aug 2013

-Head Coach for 11th grade Junior Varsity AAU team in Minneapolis, Minnesota -Highlights in recruiting, skill development, and overall basketball IQ -Focus on pairing academics and success in sport -Head Coach for 11th grade Junior Varsity AAU team in Minneapolis, Minnesota -Highlights in recruiting, skill development, and overall basketball IQ -Focus on pairing academics and success in sport

Boys Basketball Coach

• Nov 2012 - May 2013

Head JV High School basketball coach for the largest school in the Minneapolis Public School District. Focus on academics and skill development paired with in-depth skill clinics and leadership roles. Head JV High School basketball coach for the largest school in the Minneapolis Public School District. Focus on academics and skill development paired with in-depth skill clinics and leadership roles.

Head Basketball Coach & Program Manager

• May 2008 - May 2013

Responsibilities Included: -Head Coach for 10U and 14U teams; Top Assistant for 17U -Program Management Director (Boys) -Assistant Coach for High School Teams -Educated on recruiting best practices -Player development Responsibilities Included: -Head Coach for 10U and 14U teams; Top Assistant for 17U -Program Management Director (Boys) -Assistant Coach for High School Teams -Educated on recruiting best practices -Player development

Communications Consultant

• Jul 2012 - Nov 2012

Responsibilities Included: -Writing press releases and closely worked with NoVa media outlets -Helped plan and execute campaign rallies -Leading grassroots activities and creating a regional and national presence -Introduction to creation and legislation passage -Team leadership, national communication and stratification, community outreach, and event planning Responsibilities Included: -Writing press releases and closely worked with NoVa media outlets -Helped plan and execute campaign rallies -Leading grassroots activities and creating a regional and national presence -Introduction to creation and legislation passage -Team leadership, national communication and stratification, community outreach, and event planning

Communications and Marketing Director

• May 2011 - Jul 2012

Responsibilities Included: -Director of all communications and marketing content (Department Head) -Lobbyist on behalf of the New America Foundation and The Can Kicks Back -Strategized and deployed blogging network, geotrafficking, social media content, fundraising, etc. -Leader in a start-up company with mentality focused towards millennial voices and growth -Coordinated projects, meetings, and team-level presentations -Developed Capitol Hill presence -B2G marketing deployment Show less

Graduate Team Lead - College of Liberal Arts, University of Minnesota

• May 2007 - May 2008