Experience

Qu POS

• United States
• Software Development
• 1 - 100 Employee

• Director of Sales Engineering

  • Jul 2021 - Present

• Sales Engineer

  • May 2019 - Present



Dovetail Systems, Inc.

• United States
• 1 - 100 Employee

• Implementation Specialist

  • May 2017 - May 2019



Pizzeria Vetri

• 1 - 100 Employee

• General Manager

  • Jan 2017 - Apr 2017

  - Built up the business and operations of a recently-opened restaurant.- Engaged and strengthened neighborhood customer base by increasing visibility and brand awareness.- Established a staff culture of responsibility, hospitality, respect and teamwork.- Ensured deliverables are in-line with budgeting goals by maintaining cost-of-goods percentages and reducing labor percentages by 50 percent.- Mastered and implemented the unique aspects of Toast's cloud-based POS system. - Built up the business and operations of a recently-opened restaurant.- Engaged and strengthened neighborhood customer base by increasing visibility and brand awareness.- Established a staff culture of responsibility, hospitality, respect and teamwork.- Ensured deliverables are in-line with budgeting goals by maintaining cost-of-goods percentages and reducing labor percentages by 50 percent.- Mastered and implemented the unique aspects of Toast's cloud-based POS system.



Charlie Palmer Steak DC

• Assistant General Manager

  • Jul 2015 - Dec 2016

  - Managed all aspects of restaurant operations. Responsibilities included ordering and inventory maintenance, payroll, budgeting, scheduling, and store level human resource management.- Spearheaded installation and implementation of the Positouch POS system to increase efficiency and accuracy.- Prior to POS change, worked to troubleshoot and re-configure the Agilysis POS system to meet operational requirements.- Planned and directed catering logistics for up to seven simultaneous events with up to five hunderd guests each.- Ensured the highest level of fine dining service by creating and maintaining a culture of hospitality and excellence.- Trained and supported staff in providing guest service that reflects the reputation and high standards of Chef Palmer.- Catered to and facilitated the unique dining needs of high-level dignitaries and public figures.



Dogfish Head Brewing and Eats

• Lead Bartender

  • Jul 2011 - Jul 2015

  - Delivered and enjoyable craft beer and craft spirit experience to a wide variety of guests.- Trained new bartenders and servers to uphold and promote the culture and brand of Dogfish Head.- Followed and maintained best practices for brewing, distilling, storing, and serving craft beer and craft spirits.- Responsible for maintenance and cleaning of a 28 tap, long draw, draft beer system. - Delivered and enjoyable craft beer and craft spirit experience to a wide variety of guests.- Trained new bartenders and servers to uphold and promote the culture and brand of Dogfish Head.- Followed and maintained best practices for brewing, distilling, storing, and serving craft beer and craft spirits.- Responsible for maintenance and cleaning of a 28 tap, long draw, draft beer system.



The Cultured Pearl Restaurant and Sushi Bar

• Bartender

  • Apr 2008 - Jun 2011

  - Delivered a memorable culinary experience through the well-timed presentation of Asian-inspired delicacies.- Crafted and paired unique, cuisine-inspired cocktails.- Trained new bartenders and servers to understand the menu, utilize Aloha POS, and meet high standards of service. - Delivered a memorable culinary experience through the well-timed presentation of Asian-inspired delicacies.- Crafted and paired unique, cuisine-inspired cocktails.- Trained new bartenders and servers to understand the menu, utilize Aloha POS, and meet high standards of service.



Dalts Classic American Grill

• Restaurant Manager

  • Apr 2002 - Oct 2007

  - Maintained focus on guest relations through consistency, quality, organization, and addressing customer needs.- Managed staff of more than 50 employees, handling operations, ordering, human resources, and payroll.- Contributed to management team that increased gross sales by more than 33 percent over four years.- Configured and maintained Micros POS system. - Maintained focus on guest relations through consistency, quality, organization, and addressing customer needs.- Managed staff of more than 50 employees, handling operations, ordering, human resources, and payroll.- Contributed to management team that increased gross sales by more than 33 percent over four years.- Configured and maintained Micros POS system.



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 1996 - Apr 2002

  - Handled all aspects of store-level operations, customer relations and human resource management.- Achieved "Best Rental Store in Bowling Green" distinction from local Chamber of Commerce for 3 consecutive years.- Recieved highest scores in the district on secret shopper reviews and was named "Store Manager of the Month." - Handled all aspects of store-level operations, customer relations and human resource management.- Achieved "Best Rental Store in Bowling Green" distinction from local Chamber of Commerce for 3 consecutive years.- Recieved highest scores in the district on secret shopper reviews and was named "Store Manager of the Month."



U.S. Army Reserve

• Armed Forces
• 700 & Above Employee

• Supply Specialtist

  • Dec 1995 - Dec 2001

  - Managed supply logistics of an Army Reserve Unit, including control, ordering, issuing, and maintenance of weapons, ordinance, and equipment. - Managed supply logistics of an Army Reserve Unit, including control, ordering, issuing, and maintenance of weapons, ordinance, and equipment.