Lead Systems Engineer

• Nov 2022 - Present

Systems Engineer

• Sep 2021 - Nov 2022

Kandji is an Apple device management (MDM) solution built exclusively for IT teams at organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual, repetitive work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows.

Lead Engineer

• Nov 2019 - Sep 2021

• Managed, maintained, and expanded open source frameworks for endpoint management of several thousand Macs; leveraged infrastructure as code to manage complex devices at scale.• Led and educated others on best practices for a variety of technical frameworks and programming languages.• Regularly wrote comprehensive Python and Shell (sh/bash/zsh) scripts for a variety of purposes, namely endpoint configuration, data parsing, general automation, and interaction with RESTful APIs.• Communicated multilayered concepts in a clear and concise manner to individuals and large groups alike.• Employed numerous CI/CD pipeline tools (Jenkins, Artifactory, Drone, Docker, GitHub) to scale and grow technologies with limited headcount. Show less

Senior Engineer

• Jan 2016 - Nov 2019

• Managed a multimillion dollar software platform and served as the primary contact/technical liaison between Target Corporation and Adobe Inc.• Served as the product owner for Adobe creative technologies: handled licensing, deployment, customization, and crafted the architectural vision for usage within Target.• Responsible for the deployment, management, configuration, and user experience of Target's macOS platform.• Wrote efficient code in a variety of programming languages (Bash, PowerShell, Python) to automate tasks and resolve large scale, complex issues.• Connected disjointed frameworks via RESTful APIs; parsed and authored responses in JSON and XML. Show less

Mac Support Engineer

• May 2015 - Jan 2016

• Effectively and efficiently resolved escalated support tickets via Target’s chosen platform-as-a-service provider (ServiceNow) while swiftly and cordially communicating relevant information to end users.• Troubleshot a variety of Macintosh-related issues, including problems with directory bindings andwireless, in addition to the installation and debugging of Adobe products on the Windows platform.• Packaged software for distribution via Self Service and Casper Remote; examples include FileMaker Pro 14, ArcSight ESM Console, Sketch, and other similarly licensed titles.• Quickly addressed technical inquiries from various internal Target Macintosh community sources.• Wrote and adapt scripts in Bash as well as other command line utilities to automate complex tasks.• Located and examined logs on remote machines via SSH to rapidly troubleshoot and determine rootcauses of issues. Show less

Technology Support Cluster Specialist

• Jun 2012 - May 2015

• Provided Tier II/III escalation to building staff for troubleshooting of district hardware and software. • Acted as a liaison between the district office and ten Tier I support staff members across eight schools. • Worked in collaboration with building technical support staff to prepare over 1,500 Windows and Macintosh computers to support academic initiatives. • Making use of JAMF’s Casper Suite, packaged software, deployed applications, and imaged new machines with new and legacy versions of Mac OS X. • Was sole administrator for deployment, administration, and support of over 2,500 ChromeOS devices. Fluent in usage of the Chrome Management Console for establishing OUs and other device/user settings. • Added, disabled, and maintained over 800 user/mail accounts through Active Directory and Exchange Management Tools. • Worked as part of a team to configure and deploy over 1,500 iOS devices utilizing DEP and VPP. • Maintained and configured OS X servers as well as the JSS and underlying server architecture; JSS experience includes MySQL and Apache Tomcat on Mac OS X, Windows, and Ubuntu Server. • Leveraged languages and utilities like grep, awk, sed, cut, etc. to write and adapt scripts for execution in Bash and AppleScript in order to efficiently resolve large scale, complex issues. • Implemented, utilized, and trained building technology support staff on selected management solutions, including Casper Suite, Altiris, Microsoft SCCM, Active Directory, and Exchange. • Worked in collaboration with building and other district technical support staff to maintain and distribute current software images. • Routinely provided one-on-one and small group trainings on district technology. • Served on a standing task force that identifies changes in Google-backed technologies, and makes assessments and recommendations from that information. • Communicated effectively over the phone, via email, and in person with teachers and staff. Show less

Certified Instructor

• Sep 2007 - Mar 2014

• Exhibited leadership in martial arts by teaching Tae Kwon Do classes, organized and worked with smaller groups and individual students. • Acted as an official judge for Tae Kwon Do tournaments and promotional testings. Required skills included confidence in public speaking and the ability to take charge in high stress situations. • Exhibited leadership in martial arts by teaching Tae Kwon Do classes, organized and worked with smaller groups and individual students. • Acted as an official judge for Tae Kwon Do tournaments and promotional testings. Required skills included confidence in public speaking and the ability to take charge in high stress situations.

Financial Officer

• Jun 2011 - May 2012

• Organized, balanced, and maintained a budget of $550,000 for use throughout St. Olaf Student Government programs.• Led a Senate technology subcommittee with the task of making recommendations to both Senate and St. Olaf College administration on how to advance the college's web presence in the 21st century.• Led credit card training sessions and reconciled credit card charges at the end of each month.

Computer Repair Technician

• Sep 2009 - May 2012

-Performed hardware and software repairs on PC and Apple technology.-Effectively and efficiently troubleshot and diagnose computer problems.

Assistant Macintosh Systems Administrator

• Sep 2008 - May 2012

-Maintained and troubleshot Macintosh and iOS device hardware and software.-Troubleshot binding and Active Directory domain issues.-Performed hardware repairs/upgrades when necessary or appropriate.-Consulted with St. Olaf faculty and staff when approached with questions or concerns.

Junior Counselor/Summer Resident Assistant

• Aug 2010 - Sep 2011

-Fostered an atmosphere of community and openness in a first year/summer residence hall.-Assumed administrative responsibilities relating to building management.-Upheld St. Olaf Residence Life policies.-Acted as a role model to first year and upperclass St. Olaf students.

Assistant to the Windows Systems Administrator

• May 2010 - Sep 2010

-Migrated machines from Novell to Active Directory domain.-Troubleshot Windows software issues, including Microsoft Office and general OS issues.-Fixed/upgraded PC hardware when needed.

Undergraduate Research/Media Fellow

• May 2011 - Aug 2011

• Researched, wrote, and uploaded articles that fostered and articulated a responsible agenda for Minnesota’s future. • Shot, edited, and uploaded video using Final Cut Pro 7 to provide a visual perspective for Minnesota 2020’s website. • Researched, wrote, and uploaded articles that fostered and articulated a responsible agenda for Minnesota’s future. • Shot, edited, and uploaded video using Final Cut Pro 7 to provide a visual perspective for Minnesota 2020’s website.