Experience

PrizePicks

• United States
• Spectator Sports
• 200 - 300 Employee

• Member Support Representative

  • Dec 2022 - Present

  • Provide member support to PrizePicks players across the country via chat based system • Help with issues such as deposit/withdrawal trouble, promotions, any issue a member may have while using the platform • Consistently work to achieve quick response time and quick resolution to hundreds of members daily. • Provide member support to PrizePicks players across the country via chat based system • Help with issues such as deposit/withdrawal trouble, promotions, any issue a member may have while using the platform • Consistently work to achieve quick response time and quick resolution to hundreds of members daily.



Target

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Jul 2022 - Oct 2022

  • Replenish stock and maintain grocery, dairy and frozen food inventory • Assist with cash register and e-pick shopping service as needed to meet customer needs • Answer customer questions concerning price, location and use of merchandise • Replenish stock and maintain grocery, dairy and frozen food inventory • Assist with cash register and e-pick shopping service as needed to meet customer needs • Answer customer questions concerning price, location and use of merchandise



Lulu Press, Inc.

• United States
• Book and Periodical Publishing
• 200 - 300 Employee

• Seasonal Customer Service Representative

  • Nov 2021 - Feb 2022

  • Provided customer service, order support and problem resolution to external customers • Investigated and resolved customer inquiries and complaints quickly and efficiently • Consistently exceeded weekly goal for number of completed tickets • Provided customer service, order support and problem resolution to external customers • Investigated and resolved customer inquiries and complaints quickly and efficiently • Consistently exceeded weekly goal for number of completed tickets



Tar Heel Illustrated

• Chapel Hill, North Carolina, United States

• Intern

  • Aug 2021 - Jan 2022

  • Created website content covering football, basketball, and recruiting for UNC Athletics • Participated in press conferences and media days, and transcribed interview content • Managed message boards and shared content on social media during athletic events • Created website content covering football, basketball, and recruiting for UNC Athletics • Participated in press conferences and media days, and transcribed interview content • Managed message boards and shared content on social media during athletic events



Martin's Supermarkets Inc.

• Granger, Indiana, United States

• Customer Service Representative

  • May 2016 - Sep 2020

  • Accurately and efficiently processed customer transactions and maintained cash drawer • Assisted with maintaining grocery stock, and operation of specialty popcorn shop • Fulfilled online grocery orders according to customer need and available inventory • Provided exceptional customer service • Accurately and efficiently processed customer transactions and maintained cash drawer • Assisted with maintaining grocery stock, and operation of specialty popcorn shop • Fulfilled online grocery orders according to customer need and available inventory • Provided exceptional customer service