Experience

RedStar

• Netherlands
• Food and Beverage Manufacturing
• 1 - 100 Employee

• ICT Incident Coördinator

  • Jan 2016 - Present



PEAK-IT

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• ICT Professional

  • May 2011 - Feb 2017



Europol

• Law Enforcement
• 300 - 400 Employee

• Service Desk Officer

  • Apr 2014 - Dec 2015

  At Europol, I worked as a Service Desk Officer in the Workplace Services team. This team is responsible for workplace management, preparation of IT supplies for operations and provide support during operations, migrations, support of printers, request fulfillment and resolving incidents. Support is provided either by telephone or in person. They generally follow ITIL procedures, all depending on what works out better for the business. At Europol, I worked as a Service Desk Officer in the Workplace Services team. This team is responsible for workplace management, preparation of IT supplies for operations and provide support during operations, migrations, support of printers, request fulfillment and resolving incidents. Support is provided either by telephone or in person. They generally follow ITIL procedures, all depending on what works out better for the business.



Monsanto Company

• United States
• Farming
• 700 & Above Employee

• Second Line Support

  • Oct 2013 - Mar 2014



NIBC Bank

• Netherlands
• Banking
• 500 - 600 Employee

• Cliënt Support

  • Jun 2013 - Sep 2013



Tata Steel

• India
• Mining
• 700 & Above Employee

• Request Desk Agent

  • Jun 2011 - May 2013