Experience

FundApps

• United Kingdom
• Software Development
• 100 - 200 Employee

• RevOps Analyst

  • Jan 2023 - Present

  London, England, United Kingdom - Own and manage the CRM system (Hubspot) to ensure efficient workflows, monitor data accuracy and drive further adoption - Analyse and optimise the end-to-end sales process to increase productivity and revenue generation (e.g. accelerated the pricing to proposal process by 3X) - Work closely with the revenue team to identify friction and areas for improvement by advising on process and enabling collaboration across teams to eliminate inefficiencies (e.g. introduced a new process and… Show more - Own and manage the CRM system (Hubspot) to ensure efficient workflows, monitor data accuracy and drive further adoption - Analyse and optimise the end-to-end sales process to increase productivity and revenue generation (e.g. accelerated the pricing to proposal process by 3X) - Work closely with the revenue team to identify friction and areas for improvement by advising on process and enabling collaboration across teams to eliminate inefficiencies (e.g. introduced a new process and pipeline to support collaboration between the Product Team and Account Managers in the release and upsell of new products) - Maintain and own the reporting of metrics, KPIs and forecasting for board level meetings and reports for senior management - Provide data-driven insights to drive decision-making (e.g. collaborated with our CFO to develop a CAC calculation model relevant to our business) - Owning and consolidating the tech stack to enable revenue generating teams with the right tools, trust-worthy data and effective processes to deliver on their ambitious goals (e.g. implemented from end-to-end a new sales engagement tool for the SDR Team - Outreach) - Work closely with marketing, account management, finance, and other departments to ensure alignment and effective communication between teams (e.g. advised and assisted the Finance Team in the implementation of a billing and invoicing system - ChargeBee) - My role includes a wide range of revenue generating initiatives relating to supporting strategy, building automations, improving the customer journey Show less



RevGenius

• United States
• Think Tanks
• 500 - 600 Employee

• Member

  • Oct 2022 - Present



Wizards of Ops

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Member

  • Nov 2022 - Present



Remo

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• RevOps Manager

  • Oct 2021 - Jan 2023

  Remote - Designed, implemented and led major cross-department projects and managed change within organization (e.g. localising payments in Japan and translating the e-commerce) - Restructure the entire subscription system and Hubspot to increase accuracy and hygiene of revenue reporting - Streamlined and documented critical business processes, reducing human error and increasing customer experience (e.g. reduction in refunds by 6X) - Automated repetitive business processes such as… Show more - Designed, implemented and led major cross-department projects and managed change within organization (e.g. localising payments in Japan and translating the e-commerce) - Restructure the entire subscription system and Hubspot to increase accuracy and hygiene of revenue reporting - Streamlined and documented critical business processes, reducing human error and increasing customer experience (e.g. reduction in refunds by 6X) - Automated repetitive business processes such as invoicing and CPQ - Identified areas of improvement and delivered solutions (reduced time to first touch by 90%, doubling meeting rate for inbound leads) - Created feedback loops between teams, supporting inbound sales strategy and data-driven decision-making - Aligned GTM on a defined process, improving our ability to land, onboard, retain and expand accounts (resulting in landing our biggest renewal and expansion deal with a major CRM system)

• Sales Manager

  • Aug 2020 - Oct 2021

  Remote - Partnered with the team to ensure operations and management, and overall growth of the start-up ($600M ARR - $10MM ARR) - Created an onboarding process to create a team of contributors from day 1 - - Owned the entire sales process, resulting in personal contribution of $1MM in revenue, Success Stories and acquisition of major logos - Coached the next hires in landing their own accounts - Collaborated with the GTM team to formalise processes supporting the customer journey -… Show more - Partnered with the team to ensure operations and management, and overall growth of the start-up ($600M ARR - $10MM ARR) - Created an onboarding process to create a team of contributors from day 1 - - Owned the entire sales process, resulting in personal contribution of $1MM in revenue, Success Stories and acquisition of major logos - Coached the next hires in landing their own accounts - Collaborated with the GTM team to formalise processes supporting the customer journey - Crafted a product demo script and hosted 100+ public demos for 8000+ qualified prospects - Designed an expansion playbook, resulting in expansion of Strategic Accounts (2X - 3X expansion) - Managed and grew our Affiliate Referral Programme from $10K/month to $80K/month



Inspiring Learning

• United States
• Education Administration Programs
• 100 - 200 Employee

• Business Development Manager

  • Dec 2019 - Aug 2020

  Norwich, UK • Manage a portfolio of approx. 100 accounts of existing partners and clients - ensuring retention and repeat business - in EMEA and Russia • Attend industry-related events and travel to meet existing partners and acquire new clients • Promote events, partnership opportunities and new products to portfolio • Provide training to partner staff members and ensure an excellent Customer Service for our clients • Have a strong up-to-date knowledge of visa procedures and regulations for… Show more • Manage a portfolio of approx. 100 accounts of existing partners and clients - ensuring retention and repeat business - in EMEA and Russia • Attend industry-related events and travel to meet existing partners and acquire new clients • Promote events, partnership opportunities and new products to portfolio • Provide training to partner staff members and ensure an excellent Customer Service for our clients • Have a strong up-to-date knowledge of visa procedures and regulations for the relevant regions and other relevant markets

• Customer Success Representative

  • Jan 2019 - Dec 2019

  Norwich, England, United Kingdom • Anticipate and support customer journey of a portfolio of over 50 clients and partners • Build relationships of trust with all channel partners • Attend industry-related to meet existing partners • Maintain a very high level of organisation skills to ensure project delivery, customer satisfaction and return business • Streamline project delivery process in collaboration with the centres and management



Consultant Freelance

• Brand Strategy Consultant

  • Sep 2018 - Jan 2019

  Geneva, Switzerland Consultation Mission: Brand Strategy for BioAvenir.ch - Collaborate with the Director and Brand Partners to increase brand awareness and recognition within Switzerland's cosmetic businesses, spas and hotels - Identify Buyer Persona and Target Market - Translating the values of the company in an effective way - Create Product Demos and Presentations - Streamline Messaging for Buyer Persona - Ensuring that the Partner Brands incorporate perfectly to the philosophy of Bio… Show more Consultation Mission: Brand Strategy for BioAvenir.ch - Collaborate with the Director and Brand Partners to increase brand awareness and recognition within Switzerland's cosmetic businesses, spas and hotels - Identify Buyer Persona and Target Market - Translating the values of the company in an effective way - Create Product Demos and Presentations - Streamline Messaging for Buyer Persona - Ensuring that the Partner Brands incorporate perfectly to the philosophy of Bio Avenir Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Team Leader, Zelda Project

  • Apr 2018 - Aug 2018

  Barcelona, Spain • Supporting and creating vision for the team of 25 Inbound Sales Reps in EMEA, generating circa $20M/annum • Report on performance and train agents strategically to achieve goals • Call listening to maintain excellent customer experience • Communication and feedback to leadership

• Inbound Sales Representative

  • Sep 2017 - Apr 2018

  Barcelona, Spain • Handling B2B and B2C inbound leads • Promoting the perfect product for the customer and closing the deal • Collaborate with product team on new product releases • Training team members in sales tactics, soft-skills and product knowledge • Regular training and 1-2-1 coaching sessions



Freelance

• Private Tutor

  • Aug 2012 - Sep 2017

  France, Switzerland, Spain • Teaching French and English to expatriates from all over the world • Teaching Maths, French and English to middle school and high school students, following a studying plan that is adapted to each child and their unique needs



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Experience Specialist

  • Dec 2016 - Aug 2017

  Genève, Canton de Genève, Suisse • Welcoming the passengers before check-in • Directing passengers to the correct departure areas and providing a helpful service • Being able to efficiently manage the queues and great numbers of travelers arriving at once