Experience

Unit21

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Jul 2023 - Present

  Chicago, Illinois, United States - Represent the voice of the customer internally, hyper-focused on the customer experience - Onboard Unit21 Enterprise customers by training them on software tools available with a focus on meeting their objectives - Create strategic account plans to maximize Unit21 value for customers - Conduct regular business reviews focusing on KPIs - Create and manage feedback loops, gathering actionable insights that will inform internal product roadmap - Consistently think about the… Show more - Represent the voice of the customer internally, hyper-focused on the customer experience - Onboard Unit21 Enterprise customers by training them on software tools available with a focus on meeting their objectives - Create strategic account plans to maximize Unit21 value for customers - Conduct regular business reviews focusing on KPIs - Create and manage feedback loops, gathering actionable insights that will inform internal product roadmap - Consistently think about the overall customer lifecycle to improve customer experience Unit21 is a platform that provides no-code tools and services for risk and compliance teams. Unit21 helps protect businesses against adversaries through a simple API and dashboard for detecting and managing money laundering, fraud, and other sophisticated risks across multiple industries. It is built with state-of-the-art security practices by security experts who have defended large systems against hackers. Show less



Wonolo

• Technology, Information and Internet
• 300 - 400 Employee

• Sr. Enterprise Account Manager

  • Jul 2021 - May 2023

  Chicago, Illinois, United States - Managed a book of largest, strategic customers - Worked closely with customers to understand their business goals and objectives, ensuring Wonolo was well adopted across various nationwide teams - Led pricing and contract negotiations for Wonolo's Enterprise products, resulting in favorable terms and increased profitability - Established relationships and met with C-Suite & decision makers monthly/quarterly to hold QBRs where we review KPIs and overall partnership health - Worked… Show more - Managed a book of largest, strategic customers - Worked closely with customers to understand their business goals and objectives, ensuring Wonolo was well adopted across various nationwide teams - Led pricing and contract negotiations for Wonolo's Enterprise products, resulting in favorable terms and increased profitability - Established relationships and met with C-Suite & decision makers monthly/quarterly to hold QBRs where we review KPIs and overall partnership health - Worked strategically with internal cross-functional teams such as Finance, Legal, Deal Desk, Operations, Product teams to ensure customer needs were met - Led continuous product training for customers from onboarding to updates - Created and rolled out first Account Plans for the Account Management team to better identify and track customer growth - Developed and enabled comprehensive Business Review deck for the Account Management team, facilitating data-driven discussions and actionable insights Wonolo, which stands for "Work Now Locally," is an on-demand staffing platform that connects businesses with 1099 or W2 workers. The platform allows companies to quickly find and hire workers for short-term or immediate staffing needs, such as filling shifts, completing short or long-term projects, or handling seasonal demand. Wonolo operates through a mobile app, where businesses can post job opportunities, and workers in the area can apply for those jobs. The platform caters to a wide range of industries, including retail, hospitality, warehousing, delivery, and general labor. Show less



Upwork

• United States
• Software Development
• 700 & Above Employee

• Upwork Culture Crew (ERG)

  • Apr 2021 - Jun 2021

  Upwork is an online freelancing platform that connects businesses and individuals with independent professionals for a wide range of remote work projects. It provides a platform for employers to post job opportunities and freelancers to bid on those projects. Upwork offers a diverse range of skills and services, including web development, graphic design, writing, marketing, and virtual assistance. It facilitates collaboration and communication between clients and freelancers, enabling them to… Show more Upwork is an online freelancing platform that connects businesses and individuals with independent professionals for a wide range of remote work projects. It provides a platform for employers to post job opportunities and freelancers to bid on those projects. Upwork offers a diverse range of skills and services, including web development, graphic design, writing, marketing, and virtual assistance. It facilitates collaboration and communication between clients and freelancers, enabling them to work together on projects remotely.

• Marketplace Growth Account Manager

  • Jun 2020 - Jun 2021

  Chicago, Illinois, United States

• Enterprise Account Manager

  • Apr 2020 - Jun 2020

  Chicago, Illinois, United States



Gilt City

• Senior Account Executive

  • Jun 2019 - Dec 2019

  Greater Chicago Area Gilt City is an online luxury lifestyle platform that offers exclusive deals and experiences in various cities across the United States. It provides members with access to discounted offers on a wide range of products and services, including dining, spas, fitness classes, entertainment, travel, and more. Gilt City collaborates with local businesses and brands to curate and showcase these exclusive deals to its members. The platform aims to provide unique and high-quality experiences at a… Show more Gilt City is an online luxury lifestyle platform that offers exclusive deals and experiences in various cities across the United States. It provides members with access to discounted offers on a wide range of products and services, including dining, spas, fitness classes, entertainment, travel, and more. Gilt City collaborates with local businesses and brands to curate and showcase these exclusive deals to its members. The platform aims to provide unique and high-quality experiences at a reduced price, allowing individuals to indulge in luxury and explore their cities in a more affordable way. Show less



Eat Purely

• Director of Sales

  • Apr 2016 - Jul 2018

  Greater Chicago Area EatPurely, a Chicago-based food delivery startup focused on providing healthy and organic meals to customers. Aiming to offer convenient and nutritious dining options by delivering chef-crafted meals made from locally sourced and organic ingredients. EatPurely operated its own kitchen and employed its own delivery drivers to ensure the quality and freshness of the meals. Customers could order through the company's mobile app or website and have their meals delivered to their doorsteps.



Vornado Realty Trust

• Leasing Non-residential Real Estate
• 500 - 600 Employee

• Account Executive

  • Nov 2014 - May 2016

  Chicago, Illinois STYLEMAX is a biannual fashion trade show held in Chicago. It serves as a platform for wholesale buyers and fashion industry professionals to discover and source the latest trends and collections from a wide range of apparel, accessories, and lifestyle brands. The trade show showcases products from various categories, including women's and men's apparel, footwear, accessories, jewelry, and more.



Independent Contractor

• Wholesale
• 1 - 100 Employee

• Territory Sales Representative

  • Aug 2009 - Nov 2014

  Midwest Territory Responsible for selling products to retail businesses on behalf of a manufacturer, supplier, or distributor. My primary role was to build and maintain relationships with clients and generate sales for the companies I represented. My responsibilities included, but were not limited to: - Identifying and prospecting potential clients - Presenting and promoting products - Generating sales and closing deals - Building and maintaining relationships - Market and competitor… Show more Responsible for selling products to retail businesses on behalf of a manufacturer, supplier, or distributor. My primary role was to build and maintain relationships with clients and generate sales for the companies I represented. My responsibilities included, but were not limited to: - Identifying and prospecting potential clients - Presenting and promoting products - Generating sales and closing deals - Building and maintaining relationships - Market and competitor analysis - Reporting and tracking quarterly sales targets Show less