Nnenna Orji

Merchant Success Associate at Korapay
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG
Languages
  • Hausa Full professional proficiency
  • English Full professional proficiency
  • Igbo Limited working proficiency

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Credentials

  • Product management
    Harde Business School
    Apr, 2023
    - Sep, 2024
  • Customer service to customer relationship Management
    Udemy
    Feb, 2022
    - Sep, 2024
  • Customer service tool box
    Udemy
    Feb, 2022
    - Sep, 2024
  • Customer Service Representative Certification (CSRC)
    Guaranty Trust
    Oct, 2020
    - Sep, 2024
  • Strategic Communication Management Professional (SCMP)
    Resource intermidiaries limited
    Aug, 2020
    - Sep, 2024

Experience

  • Korapay
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Merchant Success Associate
      • Dec 2021 - Present

      - Building and maintaining strong relationships with our merchants. - Providing exceptional customer service to our merchants through phone, email, and chat support. - Monitoring and responding to merchant inquiries and requests in a timely and efficient manner - Collaborating with cross-functional teams to resolve merchant issues and ensure timely resolution. - Provide feedback to the product team to improve the merchant experience. - Analyze merchant data to identify trends and opportunities for improvement. - Developing and executing merchant success plans to drive adoption and usage of our products and services. - Conduct regular check-ins with merchants to ensure their ongoing success. Show less

  • Sterling Alternative Finance
    • Nigeria
    • Banking
    • 100 - 200 Employee
    • Customer Service Representative
      • Oct 2021 - Dec 2021

      Attending and Resolving customer's complaints, requests and enquiries and providing excellent customer service Relationship,via inbound calls,chats and mails in a professional and Efficient manner Attending and Resolving customer's complaints, requests and enquiries and providing excellent customer service Relationship,via inbound calls,chats and mails in a professional and Efficient manner

  • Guaranty Trust
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Customer Service Representative
      • May 2019 - May 2021

      Resolving customers complaints, giving informations to their enquiry and helping with their requests in line with the company’s standard operating procedures. Resolving customers complaints, giving informations to their enquiry and helping with their requests in line with the company’s standard operating procedures.

  • Airtel Nigeria
    • Nigeria
    • Telecommunications
    • 700 & Above Employee
    • Mystery Shopper
      • Sep 2014 - Sep 2015

      Visting Airtel shops in Umuahia, taking notes of their environment, how they respond and treat customers. Visting Airtel shops in Umuahia, taking notes of their environment, how they respond and treat customers.

Education

  • Michael Okpara'​ University of Agriculture Umudike
    Bachelor of Applied Science - BASc, Agricultural Business and Management
    2012 - 2016

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