Experience

Africa-Europe Diaspora Development Platform (ADEPT)

• Belgium
• Non-profit Organizations
• 1 - 100 Employee

• Communications, Policy and Advocacy Associate

  • Mar 2023 - Jul 2023

  Brussels, Brussels Region, Belgium •Advocacy and representation for ADEPT’s mission in international affairs. •Managed ADEPT’s social media platforms, updated website and sent out monthly newsletters utilizing digital marketing tools such as Hubspot, Squarespace, MailChimp, Creative Cloud, Canva, Adobe Photoshop, Premiere Pro etc. •Conducted marketing analytics and measured click-through rates on ads and newsletters. •Co-coordinate meetings and webinars via collaborative tools such as Teams, zoom, Webex, Jitsi, Trello… Show more •Advocacy and representation for ADEPT’s mission in international affairs. •Managed ADEPT’s social media platforms, updated website and sent out monthly newsletters utilizing digital marketing tools such as Hubspot, Squarespace, MailChimp, Creative Cloud, Canva, Adobe Photoshop, Premiere Pro etc. •Conducted marketing analytics and measured click-through rates on ads and newsletters. •Co-coordinate meetings and webinars via collaborative tools such as Teams, zoom, Webex, Jitsi, Trello and google meet. •Manage external and internal communications. Show less



Fidelity Bank PLC

• Nigeria
• Financial Services
• 700 & Above Employee

• Branch Operations Unit Head

  • Nov 2018 - Sep 2021

  Port Harcourt, Rivers, Nigeria •Directed a team of four in building a smooth customer relationship management process and achieving prompt customer complaint resolution, resulting in zero customer complaint escalation. •Collaborated closely with the business analyst team to facilitate the collection of essential data for process enhancement initiatives. •Effectively managed onboarding and profile administration for corporate and individual customers' online banking applications, leading to increased app… Show more •Directed a team of four in building a smooth customer relationship management process and achieving prompt customer complaint resolution, resulting in zero customer complaint escalation. •Collaborated closely with the business analyst team to facilitate the collection of essential data for process enhancement initiatives. •Effectively managed onboarding and profile administration for corporate and individual customers' online banking applications, leading to increased app usage. •Escalated technical issues to the back-end technical team ensuring quick resolution. •Supported the Human Resource team in recruiting and training new customer service staff deployed to the branch. Show less



Fidelity Bank PLC

• Nigeria
• Financial Services
• 700 & Above Employee

• Marketing Communications Associate

  • Apr 2018 - Aug 2018

  Port Harcourt, Rivers, Nigeria