Experience

The Regional Medical Center

• Hospitals and Health Care
• 200 - 300 Employee

• Senior Service Desk Analyst

  • Oct 2020 - Present

  Works in a team environments to provide customer support for our end users. Able to collect and document information to enable accurate ticket triage, assignment and priority for resolution. Able to perform advanced hardware and software troubleshooting. Monitors tools and reports for issues/outages or trends. Escalates outages with wide spread impact to patient care and /or business operations. Serves as a resource to team members, applications super user for testing and training. Attend meetings as needed for change control, related project go lives.

• Computer Operator

  • Feb 2019 - Oct 2020

  Operates computer systems, runs computer jobs, prints reports, troubleshoots problems, and keeps computers operational at all times. Monitors hardware systems using operating system utilities. Performs and verifies daily backup of systems. Logs system and user issues into the Heat tracking system. Provides support and resolution to these issues, to include escalation through the proper department guidelines as needed. Monitors computer systems for system performance and reports any deviation of the systems normal operation including interface lines between systems, discrepancy and interface records count, disk space, errors and slow response time.



Orangeburg Calhoun Technical College

• IT Services and IT Consulting
• 1 - 100 Employee

• Student Computer Lab Technician

  • Jan 2017 - Aug 2018

  Responsible for providing computer related support to students, employees and the OCTech service area. Performed basic computer troubleshooting, printer maintenance and PC repair. Assisted CPT faculty with general administrative duties as requested. Responsible for providing computer related support to students, employees and the OCTech service area. Performed basic computer troubleshooting, printer maintenance and PC repair. Assisted CPT faculty with general administrative duties as requested.