Experience

Silicon Valley Independent Living Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Director of Housing

  • Jul 2021 - Present

  - Assists with contract negotiations, and ensuring contract compliance, data collection, and reporting. - Maintains adequate monitoring and reporting systems to ensure the adequacy, quality, and timeliness of program services. - Ensures the delivery of high-quality services consistent with professional standards and excellent patient services. - Develops annual department budget and business plan; is accountable for performance to budget and business plan. - Helps manage program performance through development and monitoring of outcome measures and statistics. - Develops and/or recommends program specific policies and procedures in collaboration with the managers; seeks appropriate approval; implements and revises policies and procedures as required by standard or as directed - Ensures compliance with contract requirements. - Identify community need for existing and new services related to clients’ housing needs; implements program modifications or enhancements as needed. - Identifies grant funding opportunities and participates in grant writing as needed in coordination with the Fund Development Department. - Networks with community and is current on issues and activities which occur locally and on the state and national level as they relate to housing. - Establish and maintain relationships with funders and partners in housing programs, this may include presenting on housing services offered. - Supervises all Housing Services staff and volunteers and is responsible for coordinating program orientation and ongoing in-service education for housing staff to improve skill and increase knowledge. - Actively models and communicates the mission and vision and supports a corporate culture of empowerment, team development and open communication. - Attends agency Impact meetings to provide updates and present on Housing Services.



Santa Clara County Housing Authority

• United States
• Government Administration
• 1 - 100 Employee

• Housing Assistant

  • May 2020 - Jun 2022

  - Logs, tracks, maintains and update detailed and accurate records for the waiting lists for the Section 8 Voucher program, Project Based Vouchers and the Moderate Rehabilitation Program; processes documentation for waiting list appeals; maintains accurate client, owner and rent data records. - Performs data entry for an automated record keeping system; reviews information for accuracy, updates information; and handles, reviews, and secures confidential client information. - Responds to inquiries from the public via telephone and/or in person; provides information or referrals to the public and clients on housing assistance programs and activities. - Processes rent adjustments, and change of ownership, and conducts research and follow-ups on periodic Housing and Urban Development (HUD) reports such as deceased tenants, debts owed and multiple subsidies. - Schedules a variety of inspections including new contract, annual and other related inspections; determines compliance with HQS; conducts re-inspections as necessary. - Reviews self-certification of corrected repair items submitted by owners and tenants; uses electronic equipment to enter inspection results; downloads documents to computer system and mails out required documents to the appropriate parties. - Process EIV deceased tenant reports, family composition changes and non-compliance and terminations and participate in informal hearings. - Assists with the new contract process with includes processing Request for Tenancy Approval (RFTA), may conduct rent. reasonableness, determine affordability with 40% rule, and generate and review HAP contract with lease agreement.



The John Stewart Company

• Real Estate
• 500 - 600 Employee

• Occupancy Specialist

  • Feb 2018 - Apr 2020

  - Review all completed rental applications and leases for accuracy and completeness, and for conformance to the Resident Selection Policy. - Exercise common sense, good judgment, consistency and self-control in day-to-day contact with - Applicants and in other business-related matters. - Process, completes and maintains accurate resident files at move-in within established regulatory guidelines. - Maintain superb relationship with residents, and adheres to Fair Housing Equal Employment and Equal Housing Opportunity requirements. - Assist residents to complete and sign all papers for interim and annual re-certifications according to regulatory guidelines. - Ensure that residents are in compliance with their lease, rules, and regulations.



Essex Property Trust

• United States
• Real Estate
• 700 & Above Employee

• Leasing Manager

  • Aug 2016 - Jan 2018

  - Perform all administrative duties related to the on-site sales/marketing function. - Gather data on prospect visits by collecting property feedback. - Assist with the setup, facilitation and completion of marketing events. - Oversee the design and graphics of marketing materials - Conduct market research to better understand the marketing needs of the organization and its target audience. - Maintain a strong closing ratio and positive resident relations. - Show apartment units to prospective tenants and process move-in paperwork for qualified applicants. - Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow your lead. - Supervise and train Leasing Specialists in effective closing techniques. - Ensure that all community areas, including the club house and leasing office, are in perfect condition. - Process service requests from tenants and ensure prompt quality and completion. - Lease apartments and sell ancillary products and services. - Exercise discretion as it relates to confidential resident, property and company information.



CBRE

• United States
• Real Estate
• 700 & Above Employee

• On Site Supervisor

  • May 2014 - Jul 2016

  - Assist with Recruiting and On-Boarding new hires - Assist with coaching and disciplining employees - Assist the Compliance Officer with various tasks - Workers Comp and OSHA reporting - Update employee records with new hire information and/or changes in employment status - Maintain organizational charts and detailed job descriptions along with salary records - Forecast hiring needs and ensures the recruitment process runs smoothly - Process employees’ queries and respond in a timely manner - Stay up-to-date and comply with changes in labor legislation - Interact with customer and project staff to schedule work and coordinate assignments. - Analyze critical path and constraints to determine effect of changes to schedule and recommend work-around. - Support project management team to maintain timely and effective change management processes, procedures and systems. - Develop and update weekly short interval schedule working with Security Officers. - Help avoid lawsuits by ensuring business operations are performed in compliance with state and federal laws. - Assist with challenging client requests or issue escalations as needed.



Universal Services of America

• United States
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Jan 2009 - Apr 2014

  - Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions. - Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents. - Control and monitor surveillance equipment, and perform building and equipment inspections. - Guard access points, permitting or refusing entry, restraining trespassers, and direct heavy traffic during start and end of business hours. - Complete daily reports, including relevant information, observations, surveillance footage, and signatures. - Secure all doors, windows, and exits, depending on shift. - Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control - Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner. - Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately. - Maintain the company’s reputation with professionalism and legal compliance.