Experience

Boone Plumbing and Heating Supply Inc.

• Canada
• Wholesale
• 1 - 100 Employee

• Marketing Coordinator

  • Mar 2019 - Present



For The Love: a podcast about raising humans

• Co Host

  • Aug 2018 - May 2019

  For The Love: a podcast about raising humans is researched, written, hosted and produced by Nicole Millest and Elise Champagne.Hosting my own podcast has been a dream of mine since the first time I listened "Uhh Yeah Dude" in 2010. Just two guys, in their living room, talking about stuff they like to talk about. The trick was finding out what I wanted the podcast to be about. It had to be something I was passionate and knowledgeable about. Something that I could talk about for hours. 9 years, 2 kids, countless school meetings, an ADHD-ODD diagnosis, 4 online ADHD-parent support groups and hundreds of hours of reading and listening to ADHD podcasts later it hit me! A PARENTING PODCAST! But not specific to one topic. We are all travelling our own parenting journey with different twists and turns. I recruited one of my dearest friends, Elise (mom of 3) to join me. Together we share what we have learned and what we are dealing with in the moment. We interview other parents who have worked through or are working through their own parenting struggles. Our hope is that our listeners will walk about feeling like they are not alone and maybe with some little piece of advice they can apply to their own situation. And hopefully they will have a couple laughs along the way! As Producer and Marketing & Communication Director for the show, I:- Manage the online presence Website Social Media iTunes- Design all FTL marketing material and graphics- Manage the brand (visual and voice)- Record and monitor audio- Edit, produce and upload each episode- Work in conjuntion with Elise to: Brainstorm new content ideas Research information for each episode Write outlines for each episode



O'Farrell Financial Services Inc.

• Canada
• Financial Services
• 1 - 100 Employee

• Marketing Coordinator

  • Jun 2015 - Jan 2019

  As sole member of the marketing department, my role was vast and varied. The primary areas of my focus included developing and implementing the annual Marketing Plan, budgeting, tracking and analyzing data generated by new leads, communications, design (marketing material, advertisements, signage, website, newsletters, etc.), brand compliance, event coordination, and community outreach. I also worked along side the Financial Security Advisors on their independent projects such as Power Point presentations, providing feedback on presentation techniques, developing new marketing material, managing their social media, and brainstorming unique networking and client appreciation opportunities. In addition to these duties, I was an active member of the company’s Social Committee and proudly represented O’Farrell Financial in the community as a member of several charity event committees.



St. Laurent Automotive Group

• Service Coordinator

  • Jun 2013 - Jun 2015

  Position SummaryMy primary role was to manage the shop schedule. Using the company's automotive scheduling software, I would book all client appointments and document all relevant concerns pertaining to the vehicle. I ensured that the shop was never over or under booked. In addition to this role, I developed and implemented a strategy of managing the busy tire change seasons. The process was simple, clear and well received by technicians, service advisors and management. Position SummaryMy primary role was to manage the shop schedule. Using the company's automotive scheduling software, I would book all client appointments and document all relevant concerns pertaining to the vehicle. I ensured that the shop was never over or under booked. In addition to this role, I developed and implemented a strategy of managing the busy tire change seasons. The process was simple, clear and well received by technicians, service advisors and management.



Select Floral

• Manager

  • Jan 2010 - Oct 2012

  As Shop Manager my primary responsibility was to oversee all the shop operations and to provide support workers with the tools they need to complete their task. I did this by maintaining inventory, managing staff scheduling, maintaining financial records and overseeing all marketing channels. I considered my most important job to be maintaining a positive work environment for all employees. “If you look after your staff, they will look after your customers. It’s that simple.” Sir Richard BransonAs Wedding Floral Designer my primary goal was to grow this sector of the business through Marketing and excellent client service. By ensuring the needs of each couple was addressed in a professional and courteous manner, from the initial meeting, right through to delivery of the final product, Word of Mouth became my primary marketing channel. In addition to this we accomplished continued success by regularly participating in local wedding shows and maintaining a virtual portfolio on the shop’s blog.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Apr 2008 - Jan 2010

  The primary responsibility is to provide outstanding customer service. This is done by having an excellent understanding of the business from the ground up and offering knowledgeable answers and service to clients and vendors in a very professional manner. Duties: • Maintain client/vendor relationships• Have a working knowledge of all ERAC software• Answer phones and greet clients in a professional manner• Market to existing and new clients• Find creative ways to generate new business• Manage the branches Account Receivables list