Experience

Concise.Digital

• United Kingdom
• Advertising Services

• Head of Operations

  • Dec 2022 - Present

  Business management, planning, resource management, client liaison, business process improvements

• Client Account and Project Management

  • Jul 2019 - Dec 2022

  Project Management, Client Liaison, Tech Support in a web development environment.



VABA Services

• Executive Offices

• Business Consultant & Owner

  • Mar 2016 - Present

  I work with clients who want to implement change, who feel trapped by not knowing how to create freedom or where to find the resources to support their need for change. Virtual (Off-site) Reception Services Handling your biz like a pro sometimes means getting a helping hand. Call Management ~ Calendar & Email Management ~ Client Onboarding and Accounts ~ everything and professional PA and Receptionist does! Business Consultation ...providing services for improving business outcomes in the form of short term projects eg Business Analyst, Project Manager or Online Business Manager Product & Services Review | Business Process Improvements | Market Development & Industry Liaison | Event Management Office Administration ...supporting you virtually or in-house taking the load off so you can focus on the import topics to propel your business forward. Data Entry | Communications | Client Liaison & Negotiation | Administration | Accounting Services Support Land Information Services ...with 17 years at Landgate, my land administration background will be of assistance to departments and businesses dealing in property matters. Current & Historical Land Information | Survey & Boundary Information | Customised Mapping & Spatial Data Extraction Show less



The Scented Skunk

• Australia
• Executive Offices

• Independent Business Owner - Wellness Support

  • Dec 2016 - Present

  Looking at a variety of aspects of wellness including physical, emotional, mental, chronic & low-tox living topics, I educate & provide ongoing support to individuals, families & businesses who wish to make a change from the norm and want to incorporate natural health solutions into their home, office and lifestyles. Looking at a variety of aspects of wellness including physical, emotional, mental, chronic & low-tox living topics, I educate & provide ongoing support to individuals, families & businesses who wish to make a change from the norm and want to incorporate natural health solutions into their home, office and lifestyles.



Home Carer

• South Africa
• Hospitals and Health Care
• 1 - 100 Employee

• Stay At Home Parent

  • Oct 2011 - Dec 2016

  A short break from the corporate environment to care & raise our children. A short break from the corporate environment to care & raise our children.



Landgate

• United States
• Real Estate
• 1 - 100 Employee

• Business Manager | Project Manager | Business Analyst | Systems Analyst

  • 1992 - 2011

  Predominately IT related but ALWAYS with a focus of delivering excellence both inside & external to the business.Requirements Development, User Testing, Business Development, Project Management, Marketing, Business Planning, Industry and Client Liaison, Education Training & SupportProjects included: Land Enquiry - replication and decommissioning of a mainframe system with a GUI User interface.Interest Enquiry - development of a land information service focusing on a cross-government data sharing initiative centralising land information for industry.Digital Document Lodgements - replacing an existing manual system with upgraded back-end technologies to allow pre-assessment data checks, bulk invoicing & reporting to both clients and business.Staff Relocation Project - Supporting the business to relocate 200+ staff from Perth CBD to Midland. Facilitating seating arrangements, monitoring budget, timeline & communications to support staff in the move.Systems Support Analyst post implementation - training staff, problem solving, bug fixes.Business Operations - Customer Care, Call Centre and Data Entry, Finance, Human Resources, Marketing Show less

• Senior Business Analyst ~ Level 6 (NECS)

  • Jun 2010 - Oct 2010

  **NECS; National Electronic Conveyancing System**Team Leader, coordinator and support for a team of 6 business systems/business analystsDocument Accounts Receivable and internal reporting requirements for Financial Services departmentAudit weekly reports for accuracy and correctionsProvide ongoing support for Financial Services staffProvide training to counter staff on new business processes

• Project Manager - Level 6 (Staff Relocation Project)

  • Apr 2010 - Jun 2010

  **Staff Relocation Project, Perth to Midland**This project delivered the relocation of approx. 360 staff from our Perth to Midland Office. The biggest challenge of this project was seen to be obtaining acceptance of staff to relocate and maintaining staff morale, for some had been there for over 30 years.Team LeadershipStaff Communication Strategy, Liaison and Workshops

• Operational Business Manager - Level 7 (Interest Enquiry)

  • Jul 2008 - Apr 2010

  Interest Enquiry Business ProgrammeHere we transitioned the new online service from a Project to Business activity, providing ongoing support to customer service staff, internal and external training and seminar services, marketing, ongoing support to participating agencies and engaging new agencies to sign-up and deliver pertinent information through the service.

• Project Business Manager – Level 7 (SLIP – Interest Enquiry Project)

  • Jan 2008 - Jun 2008

  Interest Enquiry Project brought together both State and Local Government agencies in delivering land information to our joint customer groups from a single location online. The project engaged with agencies to participate, to enable the release of the first of many ‘interests’ from the online service.It developed, tested and delivered a new online service in response to a call for action from customers – to provide a single point of access to land information enabling full disclosure of interests affecting the use and enjoyment of land from across government agencies. Show less

• Snr Project Officer/Business Analyst – Level 6 (SLIP – Interest Enquiry Project prev ROI)

  • Dec 2006 - Jan 2008

  Project Role ~ Provide consultancy support to Project Business Analysts on Financial Requirements of online applicationsProvide external customer assistance where application issues are not easily rectified

• Business Analyst – Level 5 (SLIP – Register Of Interests Project)

  • Jul 2006 - Nov 2006

  Project Role ~ Provide consultancy support to Project Business Analysts on Financial Requirements of online applicationsProvide external customer assistance where application issues are not easily rectified

• Business Systems Analyst – Level 4 (BAS - Portal Support)

  • Jan 2006 - Jun 2006

  Operational Role, providing consultancy support to Project Business Analysts on Financial Requirements of online applicationsProvide external customer assistance where application issues are not easily rectified

• Senior Business Analyst – Level 5 (Land Enquiry Project)

  • Feb 2005 - Dec 2005

  Project Role ~ Scoped requirements for online view of financial details for customers.Provided external customer training sessions to our new system and more specifically their ability to view financial details online

• Senior Project Officer – Level 4 (Land Enquiry Project)

  • Jul 2004 - Feb 2005

  Project Role ~ Business analyst and tester support role in mainframe redevelopment project.

• Various Support Roles

  • Apr 1992 - Jul 2004

  A variety of roles underpinning the business improvements journey I undertook.Data Entry, Call Centre Support and AdminClient Services Team Leader (40)Accounts Receivable and Payable OfficerHuman Resource and Marketing OfficerDirectors Executive AssistantFacilities and Support Officer