Vice President Delivery

• Jul 2023 - Present

Director of Customer Success

• Mar 2022 - Aug 2023

Director, Product Delivery

• Oct 2020 - Mar 2022

The Director of Product Delivery is accountable for achieving revenue targets and profitability in balance with client satisfaction for multiple clients assigned to one to two Agile teams. Responsible for the execution of client contracts to ensure scope, cost, and terms provide business value to both clients and Silverchair. Provide support and direction to the Agile team Product Owner and Business Analyst(s) and, in coordination with Customer Success, partner with clients to develop, scope, and prioritize a program roadmap to ensure clear path to successful engagements. Serve as internal champion to communicate and represent client needs in Silverchair forums, as appropriate. This role is responsible for the management and development of the Product Owner and Business Analyst(s) on the team. Show less

Sr. Product Owner

• May 2018 - Oct 2020

Business Analyst

• Apr 2017 - May 2018

· Gathers, analyzes and transformed functional requirements into a prioritized list of feature epic and user stories that can be understood and approved by internal and external stakeholders· Created over 1,500 user stories within Atlassian’s JIRA tool that clearly articulate feature requirements through the agile development process· Key participant in weekly grooming sessions to clarify, estimate and sequence enhancement projects· Provides sprintly feature demos to relevant company stakeholders and client · Supervises and conducts user acceptance testing of new features within a backlog that averages over 200 points· Supports internal teams with specific questions, training and guidance during product deployment and ongoing training· Collaborates with the team to meet project and/or product development objectives and deadlines· Monitors project scope and escalates to Product Owner when changes are identified· Authors and maintains project and/or product documentation as needed· Develops and maintains subject matter level expertise in assigned projects and/or feature areas· Prioritizes, sequences and maintains a client feature backlog of 25-30 points each sprint with little to no oversight· Performs additional tasks as needed to meet the needs of the team and department, and to support business needs· Serves as a mentor to 2 new Business Analysts Show less

Software Quality Assurance Engineer

• May 2015 - Apr 2017

· Performed the SQA Engineer function on projects, as assigned;· Developed expertise in the features/product areas owned by your team and use that expertise to advocate on behalf of the customer/end user and for overall quality. This involves working closely with project teams to review requirements/design for testability and develop a test approach· Performed functional testing and regression testing of application features, with a focus on writing detailed feedback/bugs for effective defect resolution· Developed and maintained automated tests using a commercial test automation suite· Used JIRA to log and track application defects, verify that the corresponding defect fixes perform correctly and ensure that any other features impacted by the code change are regression tested· Participated in continuous improvement of testing processes and procedures by analyzing reported bugs and then assessing test coverage and project execution around these areas· Actively participated in all Scrum team meetings (backlog grooming, planning, daily stand ups, retrospectives, etc.), with a constant eye toward quality and areas of improvement.· Performed additional tasks as needed to meet the needs of the team and department, and to support Silverchair's business needs Show less

Engineer, Test

• Aug 2013 - May 2015

· Performed quality assurance testing activities on a complex web-based application supporting the Centers of Medicare and Medicaid Services (CMS).· Reviewed product requirements and design documents to determine scope of testing.· Created and executed test designs and test plans for the product under test.· Provided initiative to improve testing coverage and team efficiency.· Testing support included manual, automated and occasional performance testing using nearly all testing types (e.g. functional, regression, smoke, usability, integration).· Created, maintained and executed manual test cases, system test plans and automated scripts based on requirements.· Analyzed and interpreted test results utilizing various management tools. · Performed web services and database testing by creating and manipulating SQL queries and XMLs. · Followed the Systems Development Life Cycle (SDLC) in an iterative environment.· Coordinated directly with engineers, developers and program management on a daily basis. Show less

Network Engineer

• Sep 2012 - Aug 2013

· Provided engineering support to maintain the day-to-day operations and maintenance of an enterprise datacenter· Planned, scheduled, and assisted datacenter infrastructure upgrade projects· Prepared and updated engineering records· Provided technical assistance to Facilities Engineers· Managed and installed datacenter cabling infrastructures

Sr. Program Assistant

• Dec 2010 - Sep 2012

· Coordinated meetings for nationwide government healthcare facilities.· Hosted multiples meetings daily while handling busy help desk support line.· Provided technical support to meeting requestors and attendees, impacting up to 500 users per meeting.· Reviewed and edits recorded meetings to provide streamlined version of the presentation within two days of event. · Created support accounts for approved help desk technicians.· Ran WebEx Training sessions to demonstrate features within WebEx and services provided under contract Show less

Administrative Assistant

• Mar 2008 - Dec 2010

· Screened calls and provided requested information based on company policy. · Relieved officials of administrative work, to include: composing correspondence, photocopying, scheduling meetings and arranging catering. · Greeted, screened and badged visitors according to security protocols and ensured escorts as appropriate. · Routed incoming mail and prepared outgoing mail, packages, and correspondence, including emails and faxes. · Ordered office, kitchen, and equipment supplies for 5 east coast offices, and maintained supplies for corporate facility. · Provided first level review of employee expense reports to ensure accuracy prior to finance submittal. · Wrote procedural and instructional documents for Corporate Operations and Human Resources departments, including creation of a user guide for new corporate inventory database as reference for facility managers. · Updated employee contacts database and performed Microsoft Outlook Contact Administrator duties. · Maintained excel spreadsheets with new hire and employee office phone numbers for global distribution and employee reference. Show less