Nkululeko Malepa

Thunderhead Developer at Santam Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • English Full professional proficiency
  • Zulu Full professional proficiency
  • Venda Full professional proficiency
  • Setswana Native or bilingual proficiency
  • Sotho, Southern Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Generative AI Fundamentals
    Google
    Aug, 2023
    - Nov, 2024
  • Generative AI Fundamentals
    Google
    Aug, 2023
    - Nov, 2024
  • Introduction to Generative AI
    Google
    Aug, 2023
    - Nov, 2024
  • Introduction to Large Language Models
    Google
    Aug, 2023
    - Nov, 2024
  • Introduction to Responsible AI
    Google
    Aug, 2023
    - Nov, 2024
  • Diploma in Artificial intelligence
    The BANKSETA
    May, 2021
    - Nov, 2024
  • UX Design: From Concept to Prototype
    University of Michigan
    Aug, 2020
    - Nov, 2024
  • Crash Course on Python
    Google
    Apr, 2020
    - Nov, 2024
  • Introduction to User Experience Principles and Processes
    University of Michigan
    Oct, 2019
    - Nov, 2024

Experience

  • Santam Insurance
    • South Africa
    • Insurance
    • 700 & Above Employee
    • Thunderhead Developer
      • Jun 2021 - Present

      Led the development and maintenance of advanced Thunderhead templates, resulting in 20% higher customer engagement rates. Provided exceptional front-end support, resolving technical issues promptly, and ensuring seamless customer interactions. Collaborated with teams to integrate Thunderhead with diverse platforms, achieving a unified and efficient customer communication ecosystem. Led the development and maintenance of advanced Thunderhead templates, resulting in 20% higher customer engagement rates. Provided exceptional front-end support, resolving technical issues promptly, and ensuring seamless customer interactions. Collaborated with teams to integrate Thunderhead with diverse platforms, achieving a unified and efficient customer communication ecosystem.

  • African Bank
    • South Africa
    • Banking
    • 700 & Above Employee
    • Thunderhead Developer
      • Jul 2011 - May 2021

      Conceived and executed the groundbreaking AI Interactive Account Statement template, earning industry recognition and awards. Utilized cookies and cursor focus points to predict customer preferences and tailor products and services accordingly. Accelerated template design and deployment through optimized workflows, reducing costs and increasing ROI. Conceived and executed the groundbreaking AI Interactive Account Statement template, earning industry recognition and awards. Utilized cookies and cursor focus points to predict customer preferences and tailor products and services accordingly. Accelerated template design and deployment through optimized workflows, reducing costs and increasing ROI.

Education

  • University of South African
    Bsc, Information Technology
    2009 - 2013
  • scil performance
    Master of Digital Marketing, Digital Communication and Media/Multimedia
    2021 - 2022
  • BANKSETA
    Higher National Diploma, Artificial Intelligence
    2019 - 2021
  • University of Johannesburg
    Post Graduate Certificate, Artificial Intelligence
    2023 - 2023
  • BANKSETA
    NQF Level 6, Artificial Intelligence
    2019 - 2021

Community

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