Branch Operations Manager

• 2020 - Present

customer advisor

• Jan 2007 - Present

training advisor/Retail Support

• Jan 2007 - Present

• Evaluating training needs of the various roles in the business • Preparing a robust training programme for all staff in the region, including catering services and accommodation. • Inviting staff for training with careful regard to staffing issues in branches to avoid interfering with operations. • Training all staff and ensuring that they are accredited. • Coordinating in-house practicing in branches • Visiting branches in Western Region to test the confidence of staff in using the system and writing reports on findings. • Keeping daily Training MI on accreditation of staff. Jan. 2007 to May 2009: Barclays Bank of Kenya (Kisumu) Duties and training included:-  Cashiering  Cash & ATM Custodian • Repatriation of cash to and from CBK • Repatriation of cash to and from other BBK branches • Taking care of ATM machines • ATM queries • Leave management  Back office • Processing of salaries for institutional and cooperate customers • Telegraphic transfers • Standing orders • Cheque book ordering • Preparing mail and bank vouchers for dispatch • Controlling issuance of credit cards • Custodian of controlled stationery working stock • Preparing snap-checks • End of day/Start of day system activities • Preparing branch reports for review by the management including: Atm activity report Daily reconciliation report Branch journal report Forex report Show less

DEPUTY PRINCIPAL

• May 2003 - Nov 2006

• Member of Board of Governors • Secretary Staff meetings • Head of Disciplinary Committee . Teaching Mathematics • Member of Board of Governors • Secretary Staff meetings • Head of Disciplinary Committee . Teaching Mathematics