Experience

Archway Software
• United States
• Financial Services
• 1 - 100 Employee
• Customer Success Operations Manager

  • Jun 2023 - Present


Prime 8 Consulting

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Senior Business Manager

  • Feb 2023 - Apr 2023

  o Support GitHub Marketing and Microsoft Marketing verticals to strategize, plan, and execute on seven marketing efforts for GitHub's Copilot to drive sales and brand awareness. o Manage meticulous details around various projects across a highly matrixed organization to communicate key highlights to senior leadership teams on a daily-weekly-monthly cadence.

• Business Manager

  • Mar 2022 - Feb 2023

  Commercial Global System Integrators o Principal advisor to the GM and 12 senior directors that strengthened relationships across the organization, increased revenue by 25%, and advanced team momentum. o Curated strategic content and outlooks for global sales meetings, generated data analyses for better operational efficiency, and managed daily-monthly forward-looking reports. o Led performance reporting to SVP through revenue review, insights, and cross-organizational… Show more Commercial Global System Integrators o Principal advisor to the GM and 12 senior directors that strengthened relationships across the organization, increased revenue by 25%, and advanced team momentum. o Curated strategic content and outlooks for global sales meetings, generated data analyses for better operational efficiency, and managed daily-monthly forward-looking reports. o Led performance reporting to SVP through revenue review, insights, and cross-organizational feedback. o Partnered with GM on org-wide initiatives and implemented new execution plan by forming v-teams, established cadence, and KPIs. o Established rhythm of business (RoB) and aligning team’s RoB with the larger organization, creating monthly meetings, balanced travel budget, and overall well-being of each senior director to achieve annual revenue target. o Organized executive meetings, large partner workshops and events, virtual off-sites, morale events, and other partner and team gatherings. o Created GM and senior directors’ internal and external communications such as presentations, newsletters, and emails on their behalf.



VEQUE

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior Business Development Manager

  • Jan 2019 - Dec 2021

  o Managed customer acquisition, retention for B2B, B2C; fostered relationship with existing clients. o Strategic planning for both long-term and short-term growth opportunities and reaching new international markets. o Worked on major product marketing campaigns such as Peanuts x Nordstrom, Nike x Nordstrom, and an unnamed project for a well-known international airline. o Pivoted business model to attract new B2C customers and support struggling B2B customers. o Managed customer acquisition, retention for B2B, B2C; fostered relationship with existing clients. o Strategic planning for both long-term and short-term growth opportunities and reaching new international markets. o Worked on major product marketing campaigns such as Peanuts x Nordstrom, Nike x Nordstrom, and an unnamed project for a well-known international airline. o Pivoted business model to attract new B2C customers and support struggling B2B customers.



Human Milk Banking Association of North America (HMBANA)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Member Board Of Directors

  • Oct 2017 - Dec 2021

  o Marketing Committee Co-Chair o Drove website re-design from start to finish, including creation of a new logo o Worked in a 100% remote environment with board members across the country o Marketing Committee Co-Chair o Drove website re-design from start to finish, including creation of a new logo o Worked in a 100% remote environment with board members across the country



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• UX Program Manager II

  • May 2015 - Oct 2017

  - Drove universal UI, UX designs across mobile, desktop and TV, reducing repetitive coding efforts. - Implemented intuitive accessibility designs and features, working closely with in-house legal team to meet the FCC requirements.

• Program Manager II

  • May 2013 - May 2015

  - Created B2B technical and non-technical requirements for new Shopping API, allowing businesses to onboard their e-commerce business with the Bing Shopping portal. - Wire-framed and fleshed out a program for Bing Maps as part of Microsoft Hackathon.



Expedia

• Singapore
• Internet Publishing
• 100 - 200 Employee

• Technical Program Manager

  • May 2011 - May 2013

  - Managed global sales and marketing email series throughout the customer shopping experience and customer lifecycle management. - Drove cross-product marketing collaborations within the Expedia Inc. family, including TripAdvisor, Hotwire, and Elite members to promote brand awareness. - Initiated A/B tested email series and fine-tuned targeted shopping experiences for customers based on testing results, which drove more follow-through sales and brand interactions. … Show more - Managed global sales and marketing email series throughout the customer shopping experience and customer lifecycle management. - Drove cross-product marketing collaborations within the Expedia Inc. family, including TripAdvisor, Hotwire, and Elite members to promote brand awareness. - Initiated A/B tested email series and fine-tuned targeted shopping experiences for customers based on testing results, which drove more follow-through sales and brand interactions. - Created, drove development process, and implemented email-marketing campaigns with external brands such as Groupon and TDAmeritrade. - Drove continual improvements on sprint planning, delivery process, and launching campaigns as a SCRUM master with a mix of onshore and offshore developers, testers, and business owners. - Established positive partnerships with internal and external stakeholders, creating better workflow and understanding of each campaign’s requirements and goals. Show less - Managed global sales and marketing email series throughout the customer shopping experience and customer lifecycle management. - Drove cross-product marketing collaborations within the Expedia Inc. family, including TripAdvisor, Hotwire, and Elite members to promote brand awareness. - Initiated A/B tested email series and fine-tuned targeted shopping experiences for customers based on testing results, which drove more follow-through sales and brand interactions. … Show more - Managed global sales and marketing email series throughout the customer shopping experience and customer lifecycle management. - Drove cross-product marketing collaborations within the Expedia Inc. family, including TripAdvisor, Hotwire, and Elite members to promote brand awareness. - Initiated A/B tested email series and fine-tuned targeted shopping experiences for customers based on testing results, which drove more follow-through sales and brand interactions. - Created, drove development process, and implemented email-marketing campaigns with external brands such as Groupon and TDAmeritrade. - Drove continual improvements on sprint planning, delivery process, and launching campaigns as a SCRUM master with a mix of onshore and offshore developers, testers, and business owners. - Established positive partnerships with internal and external stakeholders, creating better workflow and understanding of each campaign’s requirements and goals. Show less



MSN Messenger Games

• Program Manager

  • May 2010 - May 2011

  - Helped integrate a new content management system solution by working across multiple teams and disciplines to gather requirements, rank features based on business needs, engineering costs, and baseline minimum viable product. - Established a work cadence to manage games catalog for a new Windows Gaming team in parallel to the new content management system migration and integration timelines. - Designed and spotlighted short-term and long-term UX issues for social features and… Show more - Helped integrate a new content management system solution by working across multiple teams and disciplines to gather requirements, rank features based on business needs, engineering costs, and baseline minimum viable product. - Established a work cadence to manage games catalog for a new Windows Gaming team in parallel to the new content management system migration and integration timelines. - Designed and spotlighted short-term and long-term UX issues for social features and recommending the best solutions for both feature implementations end-user experience. - Coordinated with external developers, internal operations team, and international marketing teams to launch games and campaigns for Coca-Cola, Pepsi, Sony, Kia, Kellogg's, and Red Bull on the Messenger Games platform. - Practiced SCRUM methodologies and agile development to delivery features for a new gaming experience launch. Show less - Helped integrate a new content management system solution by working across multiple teams and disciplines to gather requirements, rank features based on business needs, engineering costs, and baseline minimum viable product. - Established a work cadence to manage games catalog for a new Windows Gaming team in parallel to the new content management system migration and integration timelines. - Designed and spotlighted short-term and long-term UX issues for social features and… Show more - Helped integrate a new content management system solution by working across multiple teams and disciplines to gather requirements, rank features based on business needs, engineering costs, and baseline minimum viable product. - Established a work cadence to manage games catalog for a new Windows Gaming team in parallel to the new content management system migration and integration timelines. - Designed and spotlighted short-term and long-term UX issues for social features and recommending the best solutions for both feature implementations end-user experience. - Coordinated with external developers, internal operations team, and international marketing teams to launch games and campaigns for Coca-Cola, Pepsi, Sony, Kia, Kellogg's, and Red Bull on the Messenger Games platform. - Practiced SCRUM methodologies and agile development to delivery features for a new gaming experience launch. Show less



RealNetworks

• United States
• Software Development
• 300 - 400 Employee

• Associate Producer

  • May 2008 - May 2010

  - Led end-to-end production of both web and PC games by managing budgets ($10K to $200K), creating game design documents, overseeing work-for-hire developers, handling milestones checklist, collaborating with marketing and QA, and launching the final product - Worked closely with brands such as National Geographic, Hasbro, and Mattel to ensure a successful product and foster the relationship for future collaborations - Reduced production time from between eight and ten weeks to… Show more - Led end-to-end production of both web and PC games by managing budgets ($10K to $200K), creating game design documents, overseeing work-for-hire developers, handling milestones checklist, collaborating with marketing and QA, and launching the final product - Worked closely with brands such as National Geographic, Hasbro, and Mattel to ensure a successful product and foster the relationship for future collaborations - Reduced production time from between eight and ten weeks to between four and five weeks with each web game by establishing better communication techniques with developers and optimizing the production process thus helping lower cost of production as well - Managed up to eight web game projects simultaneously in production by creating better process for developers and testers to follow and as a direct result shipping many games early and keeping the content pipeline full - Created and submitted over 25 game entries to the Entertainment Software Rating Board (ESRB) including packaging for retail products for the DS, Wii, and PC and download-only content for the MAC and PC Show less - Led end-to-end production of both web and PC games by managing budgets ($10K to $200K), creating game design documents, overseeing work-for-hire developers, handling milestones checklist, collaborating with marketing and QA, and launching the final product - Worked closely with brands such as National Geographic, Hasbro, and Mattel to ensure a successful product and foster the relationship for future collaborations - Reduced production time from between eight and ten weeks to… Show more - Led end-to-end production of both web and PC games by managing budgets ($10K to $200K), creating game design documents, overseeing work-for-hire developers, handling milestones checklist, collaborating with marketing and QA, and launching the final product - Worked closely with brands such as National Geographic, Hasbro, and Mattel to ensure a successful product and foster the relationship for future collaborations - Reduced production time from between eight and ten weeks to between four and five weeks with each web game by establishing better communication techniques with developers and optimizing the production process thus helping lower cost of production as well - Managed up to eight web game projects simultaneously in production by creating better process for developers and testers to follow and as a direct result shipping many games early and keeping the content pipeline full - Created and submitted over 25 game entries to the Entertainment Software Rating Board (ESRB) including packaging for retail products for the DS, Wii, and PC and download-only content for the MAC and PC Show less



MSN Games

• Computer Games

• Content Producer

  • Mar 2007 - Mar 2008

  - Designed and implemented meta-game rewards (badges) to incite gamer behavior, drove revenue of downloadable games business, and deepen customer trial of games portfolio - Compiled monthly reports and provided data interpretation used to track performance and to improve impact of meta-game rewards - Coordinated the work of cross-disciplinary v-teams, including developers, testers, editorial, and artists to implemented mini-games, contests, and community-oriented… Show more - Designed and implemented meta-game rewards (badges) to incite gamer behavior, drove revenue of downloadable games business, and deepen customer trial of games portfolio - Compiled monthly reports and provided data interpretation used to track performance and to improve impact of meta-game rewards - Coordinated the work of cross-disciplinary v-teams, including developers, testers, editorial, and artists to implemented mini-games, contests, and community-oriented content - Frontline QA: investigated, reproduced, triaged, tracked, and communicated new technical issues; escalated critical issues to, and worked with, network operations, on- and off-shore site development, and business management Show less - Designed and implemented meta-game rewards (badges) to incite gamer behavior, drove revenue of downloadable games business, and deepen customer trial of games portfolio - Compiled monthly reports and provided data interpretation used to track performance and to improve impact of meta-game rewards - Coordinated the work of cross-disciplinary v-teams, including developers, testers, editorial, and artists to implemented mini-games, contests, and community-oriented… Show more - Designed and implemented meta-game rewards (badges) to incite gamer behavior, drove revenue of downloadable games business, and deepen customer trial of games portfolio - Compiled monthly reports and provided data interpretation used to track performance and to improve impact of meta-game rewards - Coordinated the work of cross-disciplinary v-teams, including developers, testers, editorial, and artists to implemented mini-games, contests, and community-oriented content - Frontline QA: investigated, reproduced, triaged, tracked, and communicated new technical issues; escalated critical issues to, and worked with, network operations, on- and off-shore site development, and business management Show less