Nkatha Murungi
Project Manager/Relationship Manager at Calltronix (K) Ltd.- Claim this Profile
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English Native or bilingual proficiency
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Kiswahili -
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meru Native or bilingual proficiency
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Bio
Suleiman Ager
If you’re looking to work with someone who can help you have self-believe and reach your full potential, Nkatha is that person. I worked with Nkatha for many years, developed strong friendship which was very key in our work environment and she played an integral role in helping me develop my skills in this industry. She positively influenced my career trajectory and helped me build confidence in this challenging field. Nkatha supported me in every step of the way and never hesitated to lend a helping hand. A sense of compassion and understanding perfectly complements her business acumen. I’m a much better friend, ex-colleague and anyone would definitely be lucky to work with her.
Benard Onyango
Nkatha is a rare example of an effective and helpful manager who will show what excellent project management should be like. She possesses a powerful combination of expert knowledge and innate leadership abilities. Her outgoing yet firm approach to handling conflicts in the team is worthy to be praised. I recommend Nkatha as a manager who can not only increase sales but also promote the personal and professional growth of team members.
Suleiman Ager
If you’re looking to work with someone who can help you have self-believe and reach your full potential, Nkatha is that person. I worked with Nkatha for many years, developed strong friendship which was very key in our work environment and she played an integral role in helping me develop my skills in this industry. She positively influenced my career trajectory and helped me build confidence in this challenging field. Nkatha supported me in every step of the way and never hesitated to lend a helping hand. A sense of compassion and understanding perfectly complements her business acumen. I’m a much better friend, ex-colleague and anyone would definitely be lucky to work with her.
Benard Onyango
Nkatha is a rare example of an effective and helpful manager who will show what excellent project management should be like. She possesses a powerful combination of expert knowledge and innate leadership abilities. Her outgoing yet firm approach to handling conflicts in the team is worthy to be praised. I recommend Nkatha as a manager who can not only increase sales but also promote the personal and professional growth of team members.
Suleiman Ager
If you’re looking to work with someone who can help you have self-believe and reach your full potential, Nkatha is that person. I worked with Nkatha for many years, developed strong friendship which was very key in our work environment and she played an integral role in helping me develop my skills in this industry. She positively influenced my career trajectory and helped me build confidence in this challenging field. Nkatha supported me in every step of the way and never hesitated to lend a helping hand. A sense of compassion and understanding perfectly complements her business acumen. I’m a much better friend, ex-colleague and anyone would definitely be lucky to work with her.
Benard Onyango
Nkatha is a rare example of an effective and helpful manager who will show what excellent project management should be like. She possesses a powerful combination of expert knowledge and innate leadership abilities. Her outgoing yet firm approach to handling conflicts in the team is worthy to be praised. I recommend Nkatha as a manager who can not only increase sales but also promote the personal and professional growth of team members.
Suleiman Ager
If you’re looking to work with someone who can help you have self-believe and reach your full potential, Nkatha is that person. I worked with Nkatha for many years, developed strong friendship which was very key in our work environment and she played an integral role in helping me develop my skills in this industry. She positively influenced my career trajectory and helped me build confidence in this challenging field. Nkatha supported me in every step of the way and never hesitated to lend a helping hand. A sense of compassion and understanding perfectly complements her business acumen. I’m a much better friend, ex-colleague and anyone would definitely be lucky to work with her.
Benard Onyango
Nkatha is a rare example of an effective and helpful manager who will show what excellent project management should be like. She possesses a powerful combination of expert knowledge and innate leadership abilities. Her outgoing yet firm approach to handling conflicts in the team is worthy to be praised. I recommend Nkatha as a manager who can not only increase sales but also promote the personal and professional growth of team members.
Experience
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Calltronix (K) Ltd.
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Kenya
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Telecommunications
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100 - 200 Employee
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Project Manager/Relationship Manager
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Feb 2021 - Present
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Techno Brain Group
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United Arab Emirates
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Information Technology & Services
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500 - 600 Employee
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Business Development/Account Manager
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Jun 2016 - Nov 2020
• Managing and supporting the business department responsible for acquisition of new projects and project bids. • Cold calling and executing other lead generating activities • Cross Sell / Up Sell to existing customers • Achieve sales targets • Contacting potential partners; discovering and exploring opportunities. Following up new business opportunities and setting up meetings. • Managing and ensuring timely collections of payments from customers to ensure cash flow efficiency • Establishing and maintaining working relationships with existing clients. • Replying to all customer enquiries in a timely and accurate manner. • Acting as an ambassador of the business at all times • Promote the company brand to key buyers, ensuring their knowledge is current and appropriate Show less
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Techno Brain BPO / (ITES) Limited
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Kenya
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Business Development Manager
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Jun 2016 - Nov 2020
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BPO Sales Admin Executive
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Aug 2015 - Jun 2016
• Developed and sustained relationships with potential and existing clients by coordinating professional meetings, attending promotional events and providing effective administrative support. • Actively supported company sales team – Coordinated sales details, pre-sale material and after-sale deliveries. Handles contacts. • Participated in execution of sales strategies from report analysis derived from CRM and fax. • Optimized sales by collecting and analyzing information on CRM and by performing and creating trend monitoring and performance assessment methodologies • Cleaned up, updated BPO customer records in CRM • Streamlined CRM process conducting one on one trainings for sales team Show less
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Horizon Contact Centers Ltd
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Kenya
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Quality Analyst
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Jan 2012 - Sep 2012
• Performed contact call center monitoring, evaluated and reported all agent performance providing feedback • Actively used quality management system to compile, track and trend agent performance • Communicated with center leadership and socialized call center performance and observed performance gaps • Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management • Identified and give feedback on agent shortcomings in soft skills and process knowledge • Created daily reports on quality Deviations Show less
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Customer Service Rep & Transcription Reviewer
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2010 - 2011
• Transcribed reports dictated by variety of hospital medical employees • Proofread transcribed medical documents and conducted quality checks • Responded to and handled customer complaints and inquiries in a timely manner • Maintained a polite and professional telephone manner • Developed personal organization and multitasking skills in a fast paced environment • Transcribed reports dictated by variety of hospital medical employees • Proofread transcribed medical documents and conducted quality checks • Responded to and handled customer complaints and inquiries in a timely manner • Maintained a polite and professional telephone manner • Developed personal organization and multitasking skills in a fast paced environment
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Education
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Daystar University
Ele, Electronic Media -
Moi Girls School Nairobi
Community
