Experience

Mercantile Bank

• Financial Services
• 200 - 300 Employee

• Customer Service Agent

  • Jun 2013 - Present

  1 Dealing with telephonic requests, queries and enquiries timorously and efficiently and achieving high level of first call resolution 2. Keep up to date with all bank products i.e. Business Banking products, Electronic Banking, Debit Cards, Credit Cards 3. 1st level assistance to be provided relating to Bankability technical support 4. Accurately obtain information that cannot be resolved at 1st call resolution and escalate to the Customer Resolution team 5. Provide professional telephonic support to customers daily 6. Ensure that all company processes, procedures and mandates are strictly adhered to 7. Identify and escalate system or product related problems that are identified to the Team Leader 8. Identifying and escalating bank system problems to manager 9. Contacting clients as confirmations of transactions which went off their accounts. 10. Blocking of stolen and fraudulent cards. 11. Any other tasks that may be required from time to time