Experience

Legal Practitioners Indemnity Insurance Fund

• South Africa
• Insurance
• 1 - 100 Employee

• Junior Manager

  • Nov 2017 - Present

  I am responsible for the executor bonds team. My responsibilities include: Managing a team of 10 administrators, authorizing/approving of executor bonds, conducting one on one discussions with the team, conducting audits to assess that we follow correct processes when issuing and closing the existing bonds. complining team's monthly performance report, handling escalated queries and complains, managing our exposure through bonds reduction or closing of bonds .The issue executor bonds to practising attorneys that are handling deceased estates, Identify training needs within the team and assisting with the policy review. Show less



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Quality Assurance Consultant

  • Nov 2015 - Oct 2017

  I am responsible for quality assurance in the SIL claims department(HOC). My daily responsibilities are auditing of claims, checking that we are adhering to the processes in place and making recommendations in terms of gaps found for training purposes. I audit the following: Servicing of claims process ,claim registrations process ,payment process ,Rejection process. Further to this I report on excesses collected and not collected ,re-opens why are we re-opening claims and making sure that we comply in terms of Insurance legislation and eliminate business risk . Show less

• Team leader

  • Dec 2013 - Oct 2015

  Leading a team of 10 consultants , I was responsible for SIL claim's front line team/Front office where I needed to make sure that the Consultants in my team answer the incoming calls within the set SLA and that we assist the clients to the best of our ability. Handling escalated Telephone queries from consultants and customers . Compiling and sending performance stats daily, weekly and monthly. Conducting performance management monthly,mid-yearly and annually. On the job training for all the consultants when needed and planning . Show less