Najam Hassan

Senior Key Account Manager at WAMZ Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Karāchi, Sindh, Pakistan, PK
Languages
  • Urdu Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency
  • Siraiki Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • Voice and Accent Training
    Ensign Communiqué, Shaheen Foundation PAF
    Jun, 2009
    - Oct, 2024

Experience

  • WAMZ Tech
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Key Account Manager
      • Sep 2021 - Present

      • Develop effective working relationships with key customers based on mutual trust and respect.• Prepare proposals and feasibility for new business opportunities and manage bids for existing ones.• Ensure, oversee, and manage that the correct products and services are delivered to customers in a timely manner.• Ensure overall budgeting of product/service development and delivery.• Developing and managing strategic relationships with higher management to increase business opportunities for the company.• Analyzing data to determine how market trends may affect existing business relationships or create new opportunities for growth.• Developing departmental policies, and SOPs, and creating opportunities in the existing business unit for overall company growth.• Ensure resource availability, allocation, and deployment in respective domains.• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Show less

    • Assistant Key Account Manager
      • Aug 2020 - Sep 2021

      • Coordinate internal resources and third parties/vendors for the execution of projects for Custom Wordpress, asp.net, JAVA, PHP, Oracle and Swift.• Communication with higher management regarding product development needs ensuring effective delivery.• Assisting in the planning and execution of projects.• Development and execution of customer product/service delivery as per schedule/calendar.• Applying a solution based and analytical approach to work.• Performing administrative tasks such as preparing invoices, estimates, scheduling meetings, etc.• Completing any tasks assigned by the project manager in an efficient and timely manner.• Research and analyse available online data to support other teams and departments as needed.• Assign duties to subordinates to execute project objectives and milestones.• Oversee variable aspects of projects and provide direct assistance to ensure timely project execution.• Identifying resource requirements and gaps.• Preparation of project reports, including the status reports on weekly and monthly basis. Show less

    • Key Account Executive
      • Dec 2019 - Jul 2020

      • Providing support for clients by learning about and satisfying their all-digital needs.• Making calls to reaching out to prospects to create a new pipeline through telephone and email or any other online medium. • Following up with prospects/clients several times throughout the cycle to ensure needs are being met.• Developing sales strategies and implementing it to meeting and exceeding sales targets/KPI’s.• Maintaining a database of contact information.• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.• Handling customer complaints and providing available resolutions to ensure customer retention.• Work on negotiations over pricing to attain customer satisfaction under the supervision of assistant manager. • Handling all inbound sales calls from customers. Show less

  • ARY SERVICES LIMITED
    • Information Technology & Services
    • 1 - 100 Employee
    • Brand Manager
      • Jan 2017 - Nov 2019

      • Recommending strategies to position the brand for growth • Analyzing brands of competitors, consumer trends and shopping behaviors • Designing and supervising content such as artwork, print and digital media • Monitoring the performance of a brand through key performance indicators (KPI) • Organizing product launches and promotional events • Managing Marketing Executives working for the brand • Maintaining contact with vendors and distributors for first hand feedback. • Recommending strategies to position the brand for growth • Analyzing brands of competitors, consumer trends and shopping behaviors • Designing and supervising content such as artwork, print and digital media • Monitoring the performance of a brand through key performance indicators (KPI) • Organizing product launches and promotional events • Managing Marketing Executives working for the brand • Maintaining contact with vendors and distributors for first hand feedback.

  • Uber
    • Türkiye
    • Advertising Services
    • 100 - 200 Employee
    • Operation Executive
      • Sep 2016 - Dec 2016

      • Provide high quality in-person support to driver partners by determining their problems and responding effectively to their queries • Interview and hire driver partners and ensure that they are given a thorough walkthrough of the procedures and processes of working at this position • Assess each driver partner’s personality and ensure that they are provided with information and training on conducting themselves appropriately in front of customers • Assign areas to each driver partner and ensure that an appropriate channel of communication is established with every driver on the panel • Provide assistance to driver partners in troubleshooting issues such as delayed payments • Encourage interested driver partners in providing their services by informing them of various benefits and profits associated with working at this position • Respond to customers’ inquiries regarding tariffs and taxes and provide them with information on navigating the online Uber system • Work with driver operations staff members to ensure that support systems are properly managed and executed • Create and maintain effective liaison with communication equipment vendors to ensure consistency of communication channels • Provide insight and assistance with special events, promotions and trainings, both offsite and onsite Show less

  • IBEX Global
    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Customer Support Specialist
      • Feb 2016 - Aug 2016

      • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services. • Collaborate and build relationships with customers to strengthen service competitiveness • Communicate timely back to customers, track and resolve any issues regarding the service • Contribute to customer development role • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services. • Collaborate and build relationships with customers to strengthen service competitiveness • Communicate timely back to customers, track and resolve any issues regarding the service • Contribute to customer development role • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

  • ePlanet Communications Inc
    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Brand Ambassador
      • Sep 2014 - Jun 2016

      My responsiblites are as follows: • Employ varied tactics during college marketing campaigns in order to promote the company and its job vacancies. • Conduct one-on-one market research. • Responsible for media distribution, including posters, door hangers, flyers and table tents. • Engage in product sampling and awareness drives. • Arrange stand-in interview sessions at least once a month for interested candidates by getting • them together at one place for a scheduled time and coordinating said time with the recruitment department of ePlanet Communications.. • Arrange seminars for company promotion when required in a similar fashion as mentioned above. • Coordinate and report weekly proceedings with Recruitment Department of ePlanet Communications. Show less

  • Axact
    • Pakistan
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Executive
      • Jan 2014 - May 2015

      I joined Axact in January 2014 as an International Sales Executive. As a sales person, I provided information about our programs to the clients and helped then get enrolled. Following the end of my probation, I got transferred to Business Unit (Risk Management). I ensured that clients paying via credit card don’t apply for charge backs. I worked side by side with my manager to redesign the entire process of looking up a client’s profile and status. We both got every client’s status updated on the same sheet, leading to increased efficiency, given that the results we used to get after 15 minutes were then being achieved in only 3 minutes. Show less

  • Ovex Technologies Pakistan (Pvt.) Ltd.
    • Pakistan
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Customer Service Representative
      • Jan 2013 - Jul 2013

      I started serving Ovex in January 2013 as a Customer Support Executive. I provided after-sales on-call support to customers, as part of a team of 4 people working on 3 different help lines simultaneously. Three months later, I got promoted to a Team Coordinator. I used to manage a team of five people, and ensured the quality of their calls remained top-notch. As a Coordinator I directly remained in touch with the Team Lead; I provided him daily feedback on the team’s progress, and also directly coordinated with the clients. Show less

  • Outsource system and solution Pvt Ltd
    • Sales Executive
      • Sep 2012 - Nov 2012

      I joined Outsource Systems in September 2012 as a Team Coordinator. I directly assisted the Team Lead and took charge when he used to be away. I was responsible for ensuring contact between customers and the team in UK. I worked there till November 2012. I joined Outsource Systems in September 2012 as a Team Coordinator. I directly assisted the Team Lead and took charge when he used to be away. I was responsible for ensuring contact between customers and the team in UK. I worked there till November 2012.

  • United States Auto Transport
    • United States
    • Shift Supervisor
      • Jun 2012 - Sep 2012

      I joined this company in June 2012, as a Shift Supervisor. When I started serving, the company had a sales team of 3 people. During my 4 months of stay there, I managed not only to expand the team to 18 people, but also to establish 2 new departments: Customer Support and Quality Assurance. I made sure the support people were there round the clock for follow ups, and that QA standards became a regular practice and benchmark for employee assessment. In my short tenure I also managed the sales team to go from reporting 10 sales per week to 30 per week. Part of my job also taught me how to negotiate with clients over shipment rates. As a supervisor, I naturally submitted reports of the targets achieved each month, and also provided feedback for improvement. I resigned from the company in September 2012. Show less

  • Ensign Communiqué, Shaheen Foundation PAF
    • Pakistan
    • Information Technology & Services
    • 1 - 100 Employee
    • Business Development
      • Jul 2011 - May 2012

      I was promoted to Business Development Executive. Under this new post, I used to ensure online ads remained consistently updated. I was also supposed to submit follow-up reports for each client I served to the audit department.I resigned from the company in May 2012. My experience there taught me how to manage pressure and how to achieve targets within the shortest of deadlines.

    • Sales and Support executive at
      • May 2009 - Oct 2011

      I started working for Ensign Communique as a Tele sales Representor in May 2009. I served the company for a total of three years during which I dealt with clients from the UK, US, Canada and Australia. As a TSR, I used to call up prospective clients to inform them about our products/services.

Education

  • Virtual University of Pakistan
    Bachelor's Degree, Marketing
    2013 - 2017
  • D.J Science Govt. College Karachi
    High School Diploma, Engineering Science
    2010 - 2012
  • Saleem Nawaz Fazaia College Masroor Karachi
    Matriculation, Computer Science
    2008 - 2009

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