Njeri Davis
Store Manager at Showcase - Home of the Hottest Trends- Claim this Profile
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Bio
Credentials
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Certificate in Makeup Artistry
QC Makeup Academy
Experience
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Showcase - Home of the Hottest Trends
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Canada
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Retail
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100 - 200 Employee
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Store Manager
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Nov 2022 - Present
Increased sales volume of my location, maintaining one of the Top 3 stores in the US. Increased sales volume of my location, maintaining one of the Top 3 stores in the US.
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Lolli & Pops
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United States
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Retail
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100 - 200 Employee
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Store Manager
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Mar 2022 - Nov 2022
Chief purveyor who owns the customer experience, increasing customer satisfaction. Breathes thorough product knowledge, which has in turn creates an engaging experience among staff and customers. Drives the business with a focus on key performance indicators to deliver maximum revenue. Leads, inspires, develops a high performing store team. Chief purveyor who owns the customer experience, increasing customer satisfaction. Breathes thorough product knowledge, which has in turn creates an engaging experience among staff and customers. Drives the business with a focus on key performance indicators to deliver maximum revenue. Leads, inspires, develops a high performing store team.
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Torrid
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United States
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Retail
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700 & Above Employee
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Assistant Store Manager
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Apr 2019 - Oct 2019
OPERATING PROCEDURES: -Oversee daily store operations(open/close store, sales, shipment, sale audits, cash deposits,etc) -Utilized company tools to consistently deliver sales plans and objectives of apparel, footwear, accessories, loyalty program, and store credit card. -Leveraged reporting tools to consistently drive sales by identifying wins and opportunities to achieve store goal -Utilize company tools to flawlessly execute display and signage changes on sales floor and in window that is reflective of trend and supports brand messaging -Recruiting and interviewing -Payroll and scheduling CUSTOMER CONNECTION: -Delivered excellent customer service by making an emotional connection and consistently executing the brand standards to exceed customer expectations and/or resolve customer complaints PEOPLE & DEVELOPMENT: -Created an emotional connection within the store team that translated into sales and ensured every associate consistently delivers the brand standards in selling apparel, footwear, and accessories. -Partnered with store manager to continually coach and inspire the team to enhance store performance LEADERSHIP: -Lead by example, and ensured impeccable execution of operational policies and procedures while maintaining brand standards -Held associates and key holders accountable and issue verbal warnings for violating operational policies and procedures, or not maintaining brand standards -Took responsibility for my own development as well as the development of my team -Strong written and verbal communication skills, as well as strong assessment and decision-making skills
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Sunglass Hut
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Italy
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Retail Apparel and Fashion
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700 & Above Employee
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Assistant Manager/Acting Store Manager
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May 2018 - Mar 2019
OPERATING PROCEDURES:-Oversee daily store operations(open/close store, inventory counts, shipment, sale audits, cash deposits, etc.), and maintained communication with district manager and HR.-Utilized company tools to consistently deliver sales plans and objectives of eyewear, accessories, loyalty program, and store credit card.-Utilize company tools to flawlessly execute display and signage changes on sales floor and in window that is reflective of trend and supports brand messaging-Recruiting, interviewing, hiring-Scheduling, payroll-End of month audits of paperwork for transactions, damages, transfers, inventory, bank deposit slips, recalls, etc.-Maintained accurate inventory on sales floor/in system-Processed merchandise transfers, damages, and recalls-Ordered store supplies-Performed eyewear adjustments/minor repairsCUSTOMER CONNECTION:-Delivered excellent customer service by making an emotional connection, consistently executing the brand standards to exceed customer expectations and/or resolve customer complaintsPEOPLE & DEVELOPMENT:-Created an emotional connection within the store team that ensured every associate consistently delivers the brand standards.-Continually coached and inspired the team to enhance store performance ensuring personal sale goals were met/exceeded.-Trained store team on selling strategies, suitable frames for various face shapes, lens types, minor frame adjustments/repairs.-Conducted performance reviewsLEADERSHIP:-Lead by example, ensured impeccable execution of operational policies/procedures while maintaining brand standards-Held key holders accountable, issued verbal warnings or write ups for violating operational policies/procedures, or not maintaining brand standards.-Took responsibility for my own development as well as the development of my team-Strong written/verbal communication skills, and strong assessment/decision-making skills
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Key Holder
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Jan 2018 - May 2018
OPERATING PROCEDURES:-Oversee daily store operations-Utilized company tools to consistently deliver sales plans and objectives-Leveraged reporting tools to consistently drive sales by identifying wins and opportunities to achieve store goal-Utilize company tools to flawlessly execute display and signage changes on sales floor and in window that is reflective of trend and supports brand messagingCUSTOMER CONNECTION:-Delivered excellent customer service by making an emotional connection and consistently executing the brand standards to exceed customer expectations and/or resolve customer complaintsPEOPLE & DEVELOPMENT:-Created an emotional connection within the store team that translated into sales and ensured every associate consistently delivers the brand standards-Partnered with store manager and assistant manager to continually coach and inspire the team to enhance store performanceLEADERSHIP:-Lead by example, and ensured impeccable execution of operational policies and procedures while maintaining brand standards, and taking responsibility for my own development and professional growth.
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Saje Natural Wellness
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Canada
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Health, Wellness & Fitness
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300 - 400 Employee
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Key Holder
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Sep 2017 - Jan 2018
OPERATING PROCEDURES: -Oversee daily store operations -Utilized company tools to consistently deliver sales plans and objectives -Leveraged reporting tools to consistently drive sales by identifying wins and opportunities to achieve store goal CUSTOMER CONNECTION: -Delivered excellent customer service by making an emotional connection and consistently executing the brand standards to exceed customer expectations during consultations on appropriate products for customers ailment and/or skin type PEOPLE & DEVELOPMENT: -Created an emotional connection within the store team that translated into sales and ensured every associate consistently delivers the brand standards -Partnered with store manager to continually coach and inspire the team to enhance store performance LEADERSHIP: -Lead by example, and ensured impeccable execution of operational policies and procedures while maintaining brand standards, and taking responsibility for my own development and professional growth.
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Self-Employed
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Real Estate
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1 - 100 Employee
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Certified Makeup Artist
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Aug 2016 - Sep 2017
Complete makeup application on clients in safe and hygienic manner. Educated clients on skincare needs, makeup products and trends. Complete makeup application on clients in safe and hygienic manner. Educated clients on skincare needs, makeup products and trends.
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Lane Bryant
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United States
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Retail
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700 & Above Employee
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Sales Associate/Cashier
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Apr 2016 - Jul 2016
-Fulfilled cash register duties such as purchases, returns, and sign up for store credit card and loyalty program, while maintaining a tidy work area per company's policy -Assisted customers on sales floor, and in fitting rooms with apparel, footwear, and accessories -Replenished merchandise on sales floor and processed markdowns -Assisted with overnight store visuals -Fulfilled cash register duties such as purchases, returns, and sign up for store credit card and loyalty program, while maintaining a tidy work area per company's policy -Assisted customers on sales floor, and in fitting rooms with apparel, footwear, and accessories -Replenished merchandise on sales floor and processed markdowns -Assisted with overnight store visuals
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Banana Republic
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United States
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Retail
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700 & Above Employee
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Brand Ambassador
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Feb 2014 - Oct 2015
-Fulfilled cash register duties such as purchases, returns, charge send orders, and sign up for store credit card and loyalty program, while maintaining a tidy work area per company's policy -Assisted customers on sales floor, and in fitting rooms with apparel, footwear, and accessories -Replenished merchandise on sales floor and processed markdowns -Processing and filling Ship from Store and Reserve in Store orders -Prepped merchandise for overnight audits -Fulfilled cash register duties such as purchases, returns, charge send orders, and sign up for store credit card and loyalty program, while maintaining a tidy work area per company's policy -Assisted customers on sales floor, and in fitting rooms with apparel, footwear, and accessories -Replenished merchandise on sales floor and processed markdowns -Processing and filling Ship from Store and Reserve in Store orders -Prepped merchandise for overnight audits
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Gap
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Spain
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Architecture and Planning
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1 - 100 Employee
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Sales Associate/Cashier
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Sep 2012 - Feb 2014
-Fulfilled cash register duties such as purchases, returns, charge send orders, and sign up for store credit card and loyalty program, while maintaining a tidy work area per company's policy -Assisted customers on sales floor, and in fitting rooms with apparel, footwear, and accessories -Replenished merchandise on sales floor and processed markdowns -Processing and filling Ship from Store orders -Assisted with overnight store visuals, and prepped for audits -Fulfilled cash register duties such as purchases, returns, charge send orders, and sign up for store credit card and loyalty program, while maintaining a tidy work area per company's policy -Assisted customers on sales floor, and in fitting rooms with apparel, footwear, and accessories -Replenished merchandise on sales floor and processed markdowns -Processing and filling Ship from Store orders -Assisted with overnight store visuals, and prepped for audits
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